5 stars for customer service. 3 stars for the steam mop due to reliability issue. The steam mop could have been a 5-star if it did not break down less than 18 months. Luckily I'm still within the 2-yr warranty. So the jury is still out on the reliability issue. With that said, the steam mop cleans very well, especially on tiles. I also have used on laminated hardwood floor (on medium setting thou). Overall, it reduces the cleaning time from 30 mins to 15 mins compared to the traditional mop. I highly recommend this steam mop to anyone out there. Register your steam mop so you can take advantage of the warranty. Customer service is great. Just one phone call and Bissell is sending me a new steam mop. I did buy the mop directly from bissell.com.

I love this mop. I have an old house that still has rubber tiled flooring. There is a lot of high traffic areas (with pets, kids, etc.). This type of tile really holds the dirt! Both my husband and I had to get on hands and knees to scrub this floor clean. That was usually an all-day project. In 2 hours, my floor was clean! I highly recommend that the instructions that are given with this steam mop are followed! We used distilled water ONLY. Worked GREAT! I am so very happy with this unit. Very easy to use.

I bought this mop to clean my bathroom floor which has a build up of hairspray and it worked wonderful!! It removed all the hairspray!!!! I then took it into the my kitchen and the floor came out so clean. Nice to walk on the floor barefoot and have the floor feel so clean.

The PowerFresh Steam Mop Hard Floor Cleaner 1940 was my favorite thing I had ever encountered for cleaning my wood floors. It would work fast and efficiently at cleaning even the toughest of messes! After using for a year and approximately 3 months it started making a whistling noise and dripping water out of the main compartment. In addition the steamer has quit working and I no longer am able to use this for cleaning my floor. It is really frustrating. Unless you can afford to purchase one of these every year to replace the previous (WHICH I CANNOT), I would not recommend this product.

This so call steam mop took the shine off of my hardwood floors. This is the "WORST". When I would try and move it across the floor, it wouldn't move. It was so hard to do so. What a waste of money. I will probably throw it out or give it away. You know this mop is no good.

I bought this in Sep. 2015. Used for less than 10 times, the cap of the water tank broke. Contacted Bissell, a replacement was sent to me at no cost in Nov. 2016. After another 10 uses, the cap of the water tank broke. Looks like the water tank has about the same life span as the mop pad. Very disappointed with the quality. When the cap is good, the mop cleans my hardwood floor in the kitchen well. 2 star for Bissell's service and the cleaning result.

I tried the PowerFresh for the first time today -- on a vinyl floor( highest steam level) & a hardwood floor (lowest steam level). I couldn't believe how well it cleaned, without any cleanser even! I had a buildup of hairspray on the vinyl floor. Normally it's several moppings, over and over, to dissolve the hair spray. It took it immediately, first time over! Amazing!! I did have to go around the edges and wipe up the crud that got pushed around - but that's nothing compared to how long & how much work it used to take to clean these floors. Awesome!! So glad my friend told me about such a product -- never even heard of one before!

I live on a dirt road, so enough said. Received the product today, and after vacuuming, I used the scrubby mop head on my old linoleum kitchen floor and newer vinyl in the hall. Cannot believe how well the floors cleaned up and have not seen them looking that good in years. The steam gets to all corners of the mop head and I was surprised how well it cleaned right up to the edge of the baseboards and carpet transition strip. When the mop pad got dirty, I took it off and rinsed it well with hot water and kept on going. The house smells great with the scent disc and I'm so proud of how great the floors look. No regular mop could clean this well. I might even consider having guests over now ...

I first bought the Symphony and didn't like it so I got this and love it. Extra pads are great to have when you order this bundle and the smelly discs are nice too. This would make a great gift for Christmas fellas since our life is spent cleaning why not get something that works good and saves time.

I have a small house cleaning business and I LOVE this steam mop!! before i bought the specific floor soulitions, using just steam myself and my clients were totally amazed at the amount of dirt that would come up even if we moped using something else before hand! Now with the solutions I feel i does even better! I would recommened this to anyone!! Def worth the money!!