[This review was collected as part of a promotion.] First one I had less than 6 months the steamer stopped working, went through all the troubleshooting nothing. I bought a new one I've had this one less than a year. Leaking nothing is cracked all seals in place. Went through troubleshooting nothing worked.

I have had 3 Bissell steam mops. The first I owned over 15 years ago, was a yellow one and it worked for years. It was the best. So when it broke down, I didn't hesitate to buy Bissell again, that one lasted maybe a year and stopped steaming. I was beyond disappointed. Then I replaced it with this power fresh steam mop and purchased extra pads ect. This one lasted less then 6 months. Steam would only come out sporadically and then it stopped all together and would just dump puddles of water on my floor. I only used distilled water in all of my machines, so the line about minerals doesn't apply to the Why Does My Steam Mop Keep Breaking. I think it is how these machines are manufactured not always customer error. Maybe Bissell should start to make a quality steam mop again or stop making them all together, for $200 that is just too much to waste money on. These mops seem great until there not.

I received my steam mop this morning and of course I had to try it right away. I did not expect much results, since I had mopped all my floors yesterday. But I was excited to try it. WOW, was I ever wrong. I was amazed at the dirt that still came off the floors. I was a bit worried because all my floors are engineered hardwood flooring. I used the lower setting and it dries instantly! It's real quiet and so easy to use and maneuver around. The big mop head cleans a lot of surface at once, cutting down the time to wash all my floors. I really love this steam mop and feel silly that I did not purchase it long ago. The only thing I think Bissell could make better on this mop is how we get the water container out. I have trouble getting it out because it keeps slipping out of my fingers. Maybe a small handle on top or a loop where we could slip in a finger or two? It would make it a lot easier to pull out.

Had tile floors installed three years ago. I used a mop once a week with a cleaner but the grout never got clean. Using this model 1040 cleaned both the tile a grout it took me two time cleaning and after i got done and the floor and grout dried it was like new .

I've tried 2 other steam cleaners and this absolutely surpasses both of them. A neighbor told me about the Bissell Power Fresh and I totally ignored her until I stopped using a house cleaning company. The neighbor had a minor problem with their steam mop and they raved about the incredible customer service. So, I now have my own, and with a large amount of tile, I love it! The water tank is larger than the others and the power cord is much longer. You don't have to stop everything to add water - easy and quick - plus it takes only 60 seconds or less to heat the water. The floor is so clean, I love to walk barefoot on it1 Amazing!

I have 6 dogs and also offer a bed and breakfast for other people's dogs when they go on vacation. Needless to say, someone always has an accident. . After cleaning up the mess, I will take out my Steamer and proceed to sanitize the area.. It smells great after the job is done. I am thinking of buying another unit for my kennels in my walk out basement. It does a great job!!!

I have owned three steam mops in the past 20 years and the Bissell Power Fresh is the best ever! I used to hate my kitchen tile floor which has a non-smooth surface with lots of spots for grime to accumulate. I just used the Bissell for the first time and WOW it cleaned it so well! I would highly recommend this machine!

i used this for almost 6 mos. and it did a pretty good job, but just stopped working in the middle of the room one day. Unfortunately i was unable to find my receipt, so I'm out of luck getting it fixed and out of the money it cost. I have 4 extra pads and fragrance disc, but i will not buy another one because it may just stop working also.

I actually won this steam mop, and I was so excited to use it.. It works great and is easier for me since I have arthritis and there is no wringing of a rag mop or anything. It cleaned the floor to a squeeking clean.. No more sticky floors. Can't say enough about it!

I fought my daughter for years over buying a steam cleaner. I did not think they were worth the money. I have changed my mind, but it took our swiffer wet jet dying to change my mind. My daughter went online a bought the steam cleaner and once it got here, she unpacked it and put it to work, It cleans great! It goes into spaces that I did not think it would, like between the toilet and the wall...It heats up quickly - less than 15 seconds. The only thing I do NOT like is that the water that goes in it must be distilled water...another thing to buy... I love that you can change the pads out and wash them - not having to buy new ones every time you use it. Bottom line is I am very satisfied with this purchase...