This steamer did a great job but was very hard to glide on our old floors, so hard that the mob head wouldn't stay on in the front so I had to go backwards only when cleaning. Very happy with the end results just not as easy as I thought it would be. I believe it is the floor not the machine that is the problem,

Leaves the floor soaking wet, a major slip hazard, and streaks horribly. The pad isn't held in firm contact with the floor surface. Steam condenses back into liquid very quickly in the ridiculous chambers on the underside of the machine head (microfiber mounting plate). The floor looks similar to any mopped floor after the unit passes over it. Stupid design. Microfiber won't clean at all if it isn't healed uniformly against the surface to be cleaned. This machine can create significant damaged to engineered wood floors due to the fact that most of what is dispensed is merely hot water, not steam.

I received my first Bissel in 2014 and used it once before it stopped making steam. Customer service was great and they sent me a replacement mop. That has been used a total of 4 times and has now stopped producing steam. I'd have to say that I would not recommend this product.

[This review was collected as part of a promotion.] Small water container.. can't control the water flow.. the sound is annoying.. the steam is zero. This thing left so much water on the floors to just dry. I am taking it back and getting a different one. I like the longer cord but that's it.. worst design so far...

I purchased this for different reasons: The washable and reusable pads. My back has pain issues, so I did not have to put too much effort into an exceptional clean. I have always loved Bissell products and the foundation to help homeless pets. So, it is always my first choice. But this device rarely creates steam, and always seems on the 'the fritz' when I need it. When it works, it works well. But with five rescue dogs on my own, I need 100% reliability.

I bought this steam mop and it leaked so Bissell replaced it. I won't buy another one because of the following: 1) The water reservoir is hard to remove from the mop. I have broken several fingernails removing it. 2) The pads become saturated very quickly. I operate mine on low and by the time I do my short galley kitchen the pad is soaked which then leaves a lot of water on the floor. 3) I left water in the reservoir and stored it. When I returned, the water had leaked out. 4) It does not stand well on its own without leaning against something.

I loved this steamer, using distilled water, it made my tile floor so smooth and clean!!! I would usually do each area two times each time with a fresh floor pad, I just really liked the way it cleaned. Then two weeks ago as I was on round two in the kitchen, just like that, NOTHING!! DEAD!!! I am really sad, since I have tried the Shark and I must say it does not work nearly as nice. After reading other comments it seem like this is a re-occurring issue, now what?? Do I need to find another brand?? I really like everything about this machine, easy to use, light weight, great heat, but it needed to live longer. I feel I year is way too short of a life.

This mop has made cleaning easy and dare I say enjoyable. It heats up quickly and gets the tough dirt and grime off my tile floors. Having two small boys and pets this mop is a breeze to pull out and go. I love the fresh discs and find that a quarter of the disc freshens the house perfectly. I tried a half disc and the scent was a bit too powerful.

I love the steam mop. It does a great job at cleaning without any chemicals. I use it once every two weeks and after a couple of months, it is now leaking water. I wish this could be fixed because I cant use it anymore. Especially since I had already stocked up on extras available on this website. :( Good luck.

My daughter bought this and I borrowed it to try on my Formica floor. It always seemed difficult to clean and now it is absolutely spotless. The ease of use is wonderful and I also have been using it on my polyurethane wood floors. They are finally clean! Would highly recommend this product