[This review was collected as part of a promotion.] I normally get on my hands and knees to scrub my floors but can't anymore since my knee replacement. I asked my son for this for Christmas and couldn't be happier with it. The swivel head allows me to get in tight corners and edges. This couldn't be simpler to use.

Ive had this steam mop for about a year now, the first 2 or 3 cleans it worked great. I was really impressed. Now my machine just makes this constant knocking noise and doesn't create steam. I did some research and found that I may need a new cap. But they are sold out! Seems like this is a cheaply made machine that quite a few people need to replace the cap so much that they cant keep them in stock. Time to shop for another brand!

I have tried many floor steamers because they all quit working after a year or less of use. (in my case I only had mine for 10-12 months) Unfortunately the Bissell Power Fresh was no different! So do yourself a favor and DON'T purchase any replacement mop pads until you are sure it will keep working. I was so pleased with the steamer and bought more mop pads thinking I had found one that would continue working! So sorry this steamer was no better than all the others!

I really, really wanted to love this mop. I've had Bissell devices in the past and I liked them. This mop was easy to assemble, easy to use, but it left streaks all over my floor, which weren't visible until after it dried. My floor now has this mosaic pattern of shiny patches with dull streaks through it. I've tried washing the mop pads, using it with and without the scent discs, but it still streaks. I did not buy this through the Bissell site, but at a local retailer, to which, I will sadly be returning the mop.

[This review was collected as part of a promotion.] Bought this steamer, had high Hope's for it, and it work for a while but then it started to mess up. It pours out water from the the back, my floors get soaked in water, not from the steam but from the water coming out from behind it.

This mop worked great for about 8 months and it suddenly stopped working. It still heats up, but the steam isn't coming out fast enough to clean my floors. It won't even dampen the mop cover. I'm really upset that this thing just stopped for no apparent reason. I wouldn't buy it again.

Within three weeks of purchase and use, this vacuum/steamer could not keep up with our 15 x 22 kitchen floor. Steaming the floor after food prep and meals at the end of the day - this product failed. No longer putting out steam, the 'trigger' only works part of the time. So disappointed as the Vacuum store recommended. I have not even filled out the warranty card!! Purchased the 'pet clean up' as we now have a 2 year old living with us - constant clean up.

I live with my 18-year-old son, and our nine-month-old dog. I used other mops, with the bucket of chemical-water, that would leave sticky residue, or dirty streaks. The first time I used my Steam Mop, all I did was sweep, and turned it on high. By the time I was done with the second section of my kitchen, the first section was spotless and dry! I could hardly believe that something this simple, could do such an amazing job! Next job, hard-wood floor in the dining room, and then the laundry room, where the dog has her food and water bowls, and her kennel. Thank you for such an easy and thorough cleaning system! Respectfully, Wade T., Chino Valley, Arizona.

Cleans tile floor, wood flooring too, leaves it completely spotless. My mom borrowed it, she said it was a waste of money, she used it, she loves it and now wants to buy one for herself. Her floor gets dirty so easily, smudgy, black stains, she has white tile flooring. She used it and all the dirt comes off easily. Buy it, makes cleaning much easier and faster. Even my husband "mops", easy to use even he can do it without complaining.

I've owned two other steam mops before buying this one and didn't like them at all. I can't say enough good things about this product. It is light weight, easy to use, quiet, easy to clean and does a great job! I never thought I would look forward to cleaning my hardwood floors. After using this steam mop, they look brand new! A very satisfied customer