Vast improvement over the old Shark cleaner I hated to use ! Requires minimal refills for approx. 1100 square feet of ceramic tile flooring, and is a pleasure to use. Cleans surprisingly well with little effort. I am pleased with this purchase; it actually motivates me to clean more often ! Money well spent. I can't truthfully comment on reliability since I've only used it twice since the purchase. Hopefully, it will perform to Bissell standards for a reasonable (2 years ?) time.

I barely had this for 9 months until the cap broke that covers the water. It cracked right where the seal is. It leaked water all over and caused rust in the lower part of the unit. I loved this steam mop until this happened. I recommended this to all my family and friends and regret doing so now. The cap is faulty which ruined the whole unit that I can no longer use.

I have had steam mops before.....but this one actually works. It removes a lot of dirt from floor when a person has a big black lab ...... lumbering all over your floors. Currently, I am using this device for my kitchen porcelien flooring. Words like a charm. I love it. I highly recommend to anyone needing a product like this.

i used this for almost 6 mos. and it did a pretty good job, but just stopped working in the middle of the room one day. Unfortunately i was unable to find my receipt, so I'm out of luck getting it fixed and out of the money it cost. I have 4 extra pads and fragrance disc, but i will not buy another one because it may just stop working also.

This is absolutely worth the money, I used to own a shark but I broke it recently and so I've been looking into steam mops and it came down to this and another type of shark and what made me really love this was the before and after pictures I kept seeing in the reviews, at first I didn't believe them but the price difference wasn't huge so I took a leap and I've owned a bissell carpet cleaner before and lived it so I assumed the brand itself had some good quality! So I got it home and used it right away and I have all old hardwood floors at a house I just purchased and it cleaned these floors right up and they immediately felt 100 times better I even did it in cheaply laid sticky tile and the difference was amazing how clean they all came! Now I do not recommend everyday use on natural hardwood the steam levels if your not careful can be damaging but with the right use this is a number one steam mop in my book!

I have had 2 competitor steam mops in the past. Both were disappointments as they had very little steam. The Bissell Steam Mop is superior in performance. I love that I can adjust the amount of steam depending on the floor type. It heats quickly and cleans in one sweep of the mop. I will never scrub a floor on my hands and knees again. This mop was the answer. Thank you for a quality product at a fair price.

I like it SO much better than the steamer I had. The pads wrap around the holder so when I pick it up to move it they don't drop off - steam is so much stronger and adjustable I like the scent of the little tablets you put in the pad. Very pleased that the head rotates to get into narrow places. Happy with this purchase

Pad falls off constantly, burning hands when trying to replace. Awful. Now after only 2 years of light use, only for kitchen floor no kids and no pets, the machine has failed. A waste of money and when trying to use a constant irritant. Would be interested in what the company has to say about it. I am really upset about this and very unlikely to purchase any more Bissell products.

When I tried my new steam mop I was very impressed. It seemed to be more solidly built than the one I have been using. I like the fact that you can change the amount of steam. It allows you to use it in various conditions. The mop heads are able to get in small groves better than a smooth head and I like the scrubbing feature on the back of the head. This helps you scrub off hard to remove material. I like the Power-fresh Steam Mop and would recommend it to others.

My floors never felt clean no matter what I used there were always streak marks and residue left. I now can walk on the floor with my bear feet and they are clean they even look like I used wax on them, I am so happy with this purchase I got one for my co-worker and plan to buy another one for my daughter. The floors even feel clean three days later.