We understand how frustrating it must be to have had such a disappointing experience with your LG washer model WM6998HBA. It's truly disheartening to hear that you've been waiting for over a month for repairs due to parts availability issues. If there's anything specific you would like us to assist you with or if you have any further concerns, please don't hesitate to send us a private message on Social Media @LGUSSupport. Your feedback is extremely important to us, and we are committed to making things right. Thank you so much for sharing your experience with us. —Renzo

Hello, Laura. Thank you for sharing your experience with your LG Washer Dryer Combo. We appreciate the clear details about the odor on clothing, the long cycle times, and the difficulty getting an update on your return request. Your feedback gives us helpful insight into how your specific LG unit is performing, and we want to take a closer look at this for you. To allow us to properly investigate the details of your specific product model and to see how we can assist with your wash‑and‑dry‑related issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to these helpful links for reference on the specific washer issues you're encountering: https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-odor-buildup--1337716047757 & https://www.lg.com/us/support/help-library/lg-front-load-washer-factors-affecting-wash-cycle-duration--20154122947689 ^James

Hello. Thank you for sharing your experience with your LG Washer Dryer Combo. We appreciate the details you provided about the drying performance, the need for two cycles, and the leak from the bottom. We want to take a closer look at your specific LG unit so we can determine the best way to assist and review the options available for your situation. To allow us to properly investigate the details of your specific product model and to see how we can assist with your drying‑ and leak‑related issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on the specific issue you're encountering: https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634 ^James

Hi. Thank you for sharing your experience with your LG WashCombo. We understand how important realistic cycle expectations are, especially when choosing a unit designed for 120‑volt and ventless operation. We appreciate your insight on the wash‑and‑dry times and how this impacts different household routines, and we want to make sure you have the right support for your specific model. To allow us to properly investigate the details of your product and to see how we can assist with the extended cycle time issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for additional guidance: https://www.lg.com/us/support/help-library/lg-front-load-washer-factors-affecting-wash-cycle-duration--20154122947689 ^James

Hi. Thank you for sharing your experience with your LG Washer and Dryer Combo. We appreciate the detailed feedback about drying efficiency, pet hair buildup, load size limitations, and the unexpected leaking you encountered. We want to help you get the best performance from your LG unit and look into what may be causing these issues. To allow us to properly investigate the details of your specific product model and to see how we can assist with the drying and leaking issues being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for washer/dryer combo care and troubleshooting: https://www.lg.com/us/support/help-library/lg-washer-dryer-combo-troubleshooting-poor-drying-performance--20153781923566 & https://www.lg.com/us/support/help-library/lg-washer-why-is-my-front-load-washing-machine-leaking--1431986512448 ^James

Hello. Thank you for sharing your experience with your LG WM6998HBA Washer. We understand how cycle length and damp clothes can take away from the convenience you expect, and we want you to feel confident in how your unit performs. Wash times can extend when the load size, fabric type, or selected options cause the washer to adjust for optimal cleaning, and damp results often point to load balance or spin‑speed settings. You can review factors that influence cycle duration and improve spin performance here: https://www.lg.com/us/support/help-library/lg-front-load-washer-factors-affecting-wash-cycle-duration--20154122947689. If you’d like us to take a closer look or walk through additional steps together, please email us at lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care ^James