Customer reviews for LG 5.0 cu. ft. All-in-One Washer & Dryer Combo w/ Inverter HeatPump Technology forVerified Purchase
Excellent appareil!
Très bel et bon électro! J’apprécie l’espace laissé par un seul appareil au lieu de deux dans la salle de lessive. Appareil facile à utiliser et silencieux (il y a un mode nuit!) J’espère qu’il va durer plus que 5 ans!
Cher client, Merci pour votre superbe avis sur notre produit. Nous sommes très heureux de savoir que cela fonctionne comme il se doit et que vous l'appréciez autant ! Comme nous l'avons promis, nous nous efforçons de développer et de comprendre les besoins de nos clients et de dépasser leurs attentes. Encore une fois, merci d'avoir choisi LG !
Verified Purchase
Water flows into the dust filter.
I have been using it for 4 months. When I do a lot of laundry, the water flows back into the dust filter and water accumulates inside the dust filter. I am wondering what to do about it.
Hi there, thank you for bringing this to our attention. We're sorry to hear that you've had inconsistent experience with our product. We take quality control very seriously, and we would like to investigate this further. Please contact us directly at 1-888-542-2623 so we can discuss your experience and find a solution. Thank you.
Verified Purchase
Time saver!!
Has already saved me so much time. It is nice just to come back to clean and dry laundry and not having to switch machines. Works great - still figuring out all the cycles but favorite is AI cycle
Not happy with it
replaced a separate washer & dryer, have a small home, I have to say if I had know about how this one works there is no way I would have bought it. I would go with a stackable set. The lint collection is horrible, I have to scrap my finger on the outer section to get the lint out of there, this is in addition to their lint collector. I worry it may be a fire hazard. It never seems to total dry towels, sometimes jeans. Granted I don't sort my loads. I've put a dryer sheet in sometimes so I have to pause it, it then adds 10 minutes to cycle. I get it I opened the door and the temp. dropped....
Hi, Jp. Thank you for sharing your experience with your LG washer‑dryer combo. Your description of the lint collection process, the need to reach into the outer section, the concern about buildup, and the difficulty fully drying towels or heavier items gives a clear picture of what you’ve been dealing with while using the LG unit. Your note about pausing the cycle for a dryer sheet and the added time afterward also helps highlight how the system has been operating for you. To allow us to properly investigate the details of your specific product model and to see how we can assist with your lint‑collection‑ and drying‑performance‑related issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on the specific issue you're encountering: https://www.lg.com/us/support/help-library/combo-unit-lint-issues--1337695812363 ^James
Excellent so far
Bought this at the beginning of January and have done 23 loads so far and it is fantastic as long as you clean the lint filters. Also the unit is super efficient and uses a fraction of the electricity compared to my old washer and dryer. The combo unit allowed me to put a full laundry/pantry cupboard above the unit. I highly recommend it.
Thank you for sharing your experience with the WM6998HBA! We’re so glad to hear it’s been performing fantastically and that you’re seeing great energy savings. It’s wonderful that the combo design also helped you maximize your laundry space—great setup! 🙌 And yes, keeping the lint filters clean really helps maintain peak performance. If you ever need assistance, please reach out to our LG CareQ Team at 1-888-542-2623 (Mon–Sun, 8 a.m.–9 p.m. ET). You can also connect with us here: 💬 WhatsApp: https://www.lg.com/ca_en/support/contact/whatsapp 💻 Live Chat: https://lg-chatbot.com/web/ca?locale=en_CA ✉️ Email: https://www.lg.com/ca_en/support/email Thank you for the recommendation and for choosing LG!
Looks great, saves space and saves on work.
Mine is 2 1/5 years old. It looks great and has done a good job until recently. It often leaves the clothes extremely wet (and was set to dry). Load is small and very light soil. I have set it a second time to to dry and so far it does. I like the convenience of the combo. But am concerned on the not drying lately. I wish we'd gotten a book with it. I will search for one on line maybe a fix.
Hello. Thank you for sharing your experience with your LG Washer Dryer Combo. It’s great to hear that the LG unit has served you well for over two years, and I appreciate the way you described what’s happening with the clothes coming out wetter than expected. The drying performance can be affected by a few settings or maintenance steps, and having the manual on hand can definitely help you explore those options. To allow us to properly investigate the details of your specific product model and to see how we can assist with the drying issue you’re encountering, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for guidance and downloadable manuals: https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-washer-does-not-drain-or-spin--1337717767769 ^James
High maintenance/poor performance
We have owned our LG washer/dryer for just over 2 years. I was attracted to the design and size since I have a small laundry area and I only do laundry for 3 people. We have owned several LG products and have always thought they were good quality. This, however, is not worth the price. A few months after buying it, a load would take all night long (8 hour) to complete and still would not be dry. After doing some research, I cleaned the machine inside and out and it started working better. But it seems to require this maintenance every 6 months. Highly do not recommend.
Hello. Thank you for sharing your experience with your LG Washer Dryer Combo. The way you described the long dry times, the need for frequent maintenance, and how the unit performs after two years gives a clear picture of what you’ve been dealing with, and your feedback on day‑to‑day usability is helpful for us to review. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this drying‑performance issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on washer‑dryer care and operation: https://www.lg.com/us/support/help-library/long-dry-time-washer-dryer-combo-unit--1337785583277 ^James
No good
We bought this machine in NNanaimo BC last year and it has been nothing but frustrating, it takes very long, and requires cleaning thi and that otherwise it doesn't perform. Like when you go get your clothes after 5 hours and still wet.. definitely not for a busy family like ours..
Great machine with some caveats
Seems to work quite well, does what it's supposed to. There is a learning curve if you're coming from the traditional vented dryer side; they do take longer to dry. All those negative reviews about exceptionally long dryer times...they must be doing something wrong. Ours came with the updated upper filter. There is a couple things of be aware of; make sure the filter at the bottom is screwed in tight or you will have a leak. There are well documented cases, and ours is one, where it will constantly trip the GFI breaker on dry mode. It will work fine on an extension cord to a non GFI plug, but that is not the point. This is an issue that LG does not seem to address as it is definitely a fault in the machine somehow. I used a 14-30 to 20 amp adapter to "fix" ours. Would give it 5 stars otherwise.
Thank you for the detailed and positive review of your LG WM6998HBA Washer/Dryer Combo. We appreciate you sharing your experience and the helpful advice regarding the learning curve for ventless drying and the bottom filter seal! We're glad to hear the unit is working quite well for you overall. We also genuinely appreciate you highlighting the documented GFI breaker issue and the workarounds you implemented. We understand this is a significant frustration that prevents a 5-star rating, and we use customer feedback like yours to highlight potential improvements to our engineering teams.
I love this washer/dryer
I love this washer dryer combo.I do have to keep up with the maintenance removing lint from lint trap and empty water from drain but over all it's a great washer/dryer. It does take longer to dry clothing because it dries by heat pump but I dont mind because it's only my husband and I that I have to wash for. If I had a big family I would recommend 2 or 3 of these. We've had ours for 2 years with no issues. I love that it saves space in our small laundry area. It has lots of good features and wash /dry cycles. I also love the auto dispenser for laundry soap and softner. I dont have to put that in every load.I think the dispenser holds about 10 loads worth of soap and softner. The clothes sometimes come out feeling damp but it's just the humidity. After I have the clothes out for a few minutes I can tell they are actually dry. I never fill the machine full of clothing. Half way is the most I load for max performance.