Customer reviews for LG 5.0 cu. ft. All-in-One Washer & Dryer Combo w/ Inverter HeatPump Technology forI love this washer/dryer
I love this washer dryer combo.I do have to keep up with the maintenance removing lint from lint trap and empty water from drain but over all it's a great washer/dryer. It does take longer to dry clothing because it dries by heat pump but I dont mind because it's only my husband and I that I have to wash for. If I had a big family I would recommend 2 or 3 of these. We've had ours for 2 years with no issues. I love that it saves space in our small laundry area. It has lots of good features and wash /dry cycles. I also love the auto dispenser for laundry soap and softner. I dont have to put that in every load.I think the dispenser holds about 10 loads worth of soap and softner. The clothes sometimes come out feeling damp but it's just the humidity. After I have the clothes out for a few minutes I can tell they are actually dry. I never fill the machine full of clothing. Half way is the most I load for max performance.
Execessive Dry time, or not at all.
The unit does not dry clothes well. And when purchased, there were no instructions on the level of maintenance it requires just to get clothes partially dried. Having to take apart a portion of the unit to clean a condensing coil is not something the average person would consider normal. And, when going to clean it, you still cannot fully see it, it is hidden. The recommended cleaning schedule of every 10 cycles is crazy; that can happen in just a couple of days in a household. Reading reviews to try to solve the issue and I find other potential issues that I was not even aware of.
Hi. Thank you for sharing your experience with your LG Washer Dryer Combo. We appreciate the time you took to outline what has been happening with your unit, especially the drying performance, the level of maintenance required, and your feedback about the cleaning frequency and the challenges you encountered while researching solutions is important for us to review so we can look more closely into the specifics of your model. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this drying‑performance and maintenance‑related issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on the specific issue you're encountering: https://www.lg.com/us/support/help-library/lg-washer-dryer-combo-troubleshooting-poor-drying-performance--20153781923566 ^James
ALL LIES!!!!!
The only time it only takes 2 hours is on quick wash!!!! It takes 5 and a 1/2 hours to wash and dry one load of towels. A normal washer only takes 1 hour to wash no mater what and a normal dryer only takes an hour and a half no matter what. This peace of trash takes all day for one load. And gets cloged on every load!!!!!! I shouldn't have to drain it everyday and clean it just to use it!!!!! It says its for large families but I can't keep up with the laundry if it takes all day for one load!!!!! If a normal washer and dryer only takes 2 and a half hours then this should only that that no matter what setting it is on!!!!!
Hello, Kristal. Thank you for sharing your experience with your LG washer & dryer. We understand how important efficiency and reliability are when managing laundry for a large household. Your feedback about cycle duration and drainage maintenance is valuable and helps us evaluate real-world performance. For guidance on optimizing wash and dry times, as well as maintaining proper drainage, you can visit our support page here: https://www.lg.com/us/support/help-library/lg-washer-dryer-combo-cycle-times-and-drain-care-CT10000010-20150737965681. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this cycle time and drainage issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
BUYER BEWARE
I purchased this machine in February 2024 and have had repair people out to my home 4 times. The heat pump and the control panel were both replaced under warranty. Now the start button won’t work again and there is an error with the vibration sensor and the machine just shuts off in the middle of the wash cycle. I clean the lint filter between every cycle, but the repairmen told me that with this machine I need to hose off the filter and not just use the swipe feature. I have to not only rinse the filter, but also rinse the side filter, remove the back plastic screen (which isn’t easy!), and reach my hand into the flexible exhaust tube to manually remove the lint. Per manufacturer recommendation, the tub clean cycle must be run every 30 leads, but the repairmen suggested every 15. I have to drain the machineand clean the lower trap after every 2-3 loads and despite all of this, the machine constantly fills with lint. This causes the lint filter to fill with water which accumulates in the control panel and ruins the electronic features Over the past 1.5 years I have had to use the app to start this machine more than the start button. All of this also leads to dry times of 5+ hours. My machine sits on a pedestal and the pedestal also fills with water regularly due to the lint accumulation. Repairmen gave told me that my experience is not unique. This very expensive machine has been a nightmare.
Hey Nicole! Thanks for sharing your LG WashCombo experience with us. Ensuring our laundry units are built to be durable while still being simple to maintain so you can continue an efficient laundry routine for years to come is critical. We appreciate your insightful feedback and would love to help. To get started, if you notice long drying times on your unit, we recommend checking out our guide at https://spr.ly/6423Ack5R. We've also emailed you with the subject line "Resolving your LG WashCombo Control Panel" to ensure you receive the best help. Please check your inbox, spam, and junk folders for it, and we'll be happy to help! *Joseph
Leaks, bounces and doesn't dry well
I've had my new washer combo for a total of 3 days and it's already started leaking out the bottom and making noise and bouncing while drying a load of clothes😢 Every time I turn it on it says the detergent is too low. I really thought this was gonna be the answer to all my laundry problems as I have 5 people in my household and always doing laundry but it's taking so long just to finish 1 load and I end up having to run it through a second drying cycle to get it all dry. I'm more than likely returning this week and going back to the old school type of washer and dryer.
Hi there. We totally get how important it is to have a reliable LG laundry buddy, especially with a busy household. Which is why we want to be able to provide a helping hand regarding the experience you're having. We do have an article that can help with the leak of your LG Washcombo here: https://www.lg.com/us/support/help-library/lg-washer-why-is-my-front-load-washing-machine-leaking--1431986512448 As well as being able to reach out to us through a DM @LGUSSupport in case of anything else. ~Kimmy
WORST APPLIANCE I HAVE EVER PURCHASED
BUYER BEWARE! If you are washing clothes for more than one person, you will always have loads of laundry piling up or you will be running your machine 24/7. I have never been able to get more than three loads of laundry done in one day because unless I do a quick wash, every load take between 4-5 HOURS! I have NEVER had a load of towels come out completely dry in the first 4 hour wash/dry cycle, even with only washing 5 towels. Every single time I have to re-run a dry cycle that takes an additional 1.5-3 hours. So if you ever plan on washing and drying towels, make sure you have about 7 hours to do so. The unit itself is quiet but does reverberate at times causing an unpleasant vibration that’s hard to get away from if your unit is in the common spaces of your home. The only good thing I’ve found so far is that a few connect the unit to the LG app it lets you know if there’s an issue or to remove the load when finished.
Hi there! Thank you for sharing your experience with our LG washcombo. We truly appreciate your feedback and understand that managing laundry can be quite a task, especially with multiple loads. We want to help make your drying experience even better! If you haven’t already, check out our LG Library Article for some helpful tips: https://www.lg.com/us/support/help-library/lg-washer-dryer-combo-troubleshooting-poor-drying-performance--20153781923566. If you have any other questions, please don't hesitate to let us know through a DM @LGUSSupport. We would be more than happy to proceed with getting all the questions answered. ~Kimmy
Stick with a traditional dryer....
Stick with a traditional dryer unit boys and girls, because the dryer feature on this machine is far from "efficient". "Great Energy Savings" - where? It takes hours to dry a tiny load - no thank you! I thought it was just me - but after reading various other reviews - it seems I'm not the only one - unfortunately. At one point I thought I would just test out the drying feature - I put one DRY t-shirt into the machine and it "sensed" that it would take 1 hour and 34 minutes to dry - what the - it was already dry.... The washing performance it just like any other machine - but I don't think it's dispensing detergent either... I was looking for an upgrade and got a lemon instead....
Dear Valued Customer, Thank you for taking the time to share your experience with the LG WM6998HBA. We're truly sorry to hear that the unit hasn't met your expectations—especially in terms of the drying performance. We understand how frustrating it must be to expect improved efficiency and convenience, only to be let down by long drying times and confusing sensor readings. While combination washer-dryer units like this one are designed for energy efficiency and space-saving, we know the drying process can sometimes feel longer than traditional units, especially with certain fabrics or load sizes. Regarding the detergent dispensing issue and the drying sensor behavior—those definitely shouldn’t be concerns you have to deal with. We'd like to work with you to troubleshoot these features or explore service options if necessary. Please reach out to our customer support team at 1-888-542-2623, available Monday through Sunday from 8 a.m. to 9 p.m. Eastern Time. When you call, please mention your review so we can prioritize your case. Our goal is to make this right and ensure you're getting the performance you expected from your investment. Thank you again for your feedback—it helps us improve, and we truly value your voice as a customer. Sincerely, The LG Electronics Team
Great Combo
This is a great product for a small space with no vent. It requires a little more attention cleaning the filters and making sure the filter area is dry. Before you wash dry vaccum the filter both the large one and the condensor filter. This way it will stay dry and work properly. I use Al-Wash-dry and my cloths are dry and clean. I do not use a softener because I found it to not dry as well. I love my new Washer Dryer Combo. Also my sure you have the newest condensor filter. LG has great sevrice making sure yiu will be happy with this item. Thank you LG this is the only way to go. ventless!
Hello, Thomas. Thank you for sharing your thoughts about your LG Washer Dryer Combo! It’s wonderful to hear how well the ventless washer‑dryer combo is working in your space and that you’ve really dialed in a routine that keeps everything running smoothly. Your tips on filter care and drying performance are spot‑on and will definitely help other users get the best results too. Love hearing that it’s been a perfect fit for your home and lifestyle. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Would give 0 stars if possible
Worst machine we’ve ever purchased. So many issues from day one wish I never bought it. Takes a minimum 6 hours for 1 load so you can basically do 1 load of laundry a day (not even all of your clothes, literally ONE LOAD). Clothes come out hard (even with softener), wrinkly, and still dirty. Cannot try to save time by washing loads together because it rips your delicates if not washed on delicate, and destroys jeans if not washed on denim load. Clogs on average every 2 months so you have to sit there with a bucket to drain it or call a technician to do it if you can’t do it yourself. I’ve started handwashing my clothes to avoid using this machine. Run away.
Dear Valued Customer, Thank you for sharing your feedback about your experience with the LG WM6998HBA washing machine. We are genuinely sorry to hear about the multiple issues you’ve encountered and understand your frustration with the performance of the machine. We know how important it is to have reliable appliances, and we sincerely apologize that this product has not met your expectations. Regarding the extended wash times, some cycles on high-efficiency washers, especially on energy-saving or deep-clean settings, can take longer. However, six hours for a single load is certainly not normal, and we want to help troubleshoot this issue. We recommend checking the machine’s settings and load size, as overloading or incorrect settings could cause longer cycles. Our team can walk you through potential solutions, or we may need to schedule a technician visit to ensure the washer is operating as intended. We’re also concerned about the clothing damage and clogs you mentioned. Washing delicate items in the wrong settings or mixing heavy items (like jeans) with lighter ones can sometimes cause damage, but the washer should not be excessively causing harm under normal usage. The clogging issue is also not typical, and we'd like to investigate this further to ensure there’s no underlying problem with the drainage system. We recommend reaching out to our customer support team with your purchase details and serial number, so we can arrange for a service call or assist with troubleshooting. We want to ensure that you get the best possible performance from your LG washer, and we’re here to help resolve these issues. Please contact us at 1-888-542-2623 or email us at [email address], and we’ll be happy to assist you further. We truly appreciate your feedback, and we are committed to resolving this for you. Thank you for bringing these concerns to our attention. Sincerely, The LG Electronics Team
Terrible machine and faulty design!
This machine does NOT work! As stated by many, the lint removal is not only difficult but it is impossible to remove it from the condenser and further slows down the drying process. You can NOT access that area, without disassembling the whole machine! There have been so many other issues. A leak has developed, hinges of the lower valve door have broken, since they are so flimsy and cheap, the top compartment lint filter had to be changed several times and on and on! I can not believe that LG has brought this faulty design to the market! Shame on LG!!!
Hi. Thank you for sharing your experience with your LG Washer Dryer Combo. We appreciate the level of detail you provided about the challenges you’ve been facing, especially with the condenser lint removal, the leak, the broken lower‑valve‑door hinges, and the repeated issues with the top lint filter. The difficulties you described with accessing the condenser area and the overall design concerns deserve a closer review so we can look into the specifics of your model. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this drying‑performance and component‑durability issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to these helpful links for additional washer/dryer support and troubleshooting: https://www.lg.com/us/support/help-library/lg-washer-why-is-my-front-load-washing-machine-leaking--1431986512448 & https://www.lg.com/us/support/help-library/combo-unit-lint-issues--1337695812363 ^James