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Customer reviews for LG 5.0 cu. ft. All-in-One Washer & Dryer Combo w/ Inverter HeatPump Technology for
LG 5.0 cu. ft. All-in-One Washer & Dryer Combo w/ Inverter HeatPump Technology
3.9 out of 5 stars
stars
879 ratings879 reviews
  1. 5 stars60% (529)
  2. 4 stars14% (119)
  3. 3 stars5% (42)
  4. 2 stars4% (33)
  5. 1 star18% (156)

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Showing 91-100 of 879 reviews
May 29, 2024
Reviewer name: Mary C S
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Bad Sensor

[This review was collected as part of a promotion.] The sensor doesn’t work on our unit. I threw our first load of towels in on the towel setting at 9pm and went to bed. My husband opened the laundry room fort at 7:30 am. The washer/dryer combo was still drying. The room was very hot and the towels had been dry, I’m sure, for hours. This was on a Saturday. 2 repairmen came on Friday. They took it apart and cleaned it, didn’t replace the sensor. We haven’t heard back from them yet. I’ve been letting all loads run for 3-4 hours. If it doesn’t stop drying by then I open the door and everything is dry. I let the last load of towels run for 4 1/2 hours. It didn’t quit, but was very dry. I don’t like our clothes getting over dry. I don’t feel safe leaving the dryer unattended. I would not recommend purchasing.

Review from lg.com
Helpful?656FAJGUECN613610468109
reply from LG

We understand hear about the issues you've encountered with your washer/dryer combo unit. We understand your frustration and apologize for any inconvenience caused. Your feedback is important to us, and we want to assist you further. Please send us a private message on social media @LGUSSupport with your contact details and any reference numbers related to your case. Our team will prioritize your case and work with you to find a resolution. Thank you for bringing this to our attention, and we appreciate your patience as we address this matter.—Junel

Dec 13, 2025
Reviewer name: Jeff
4 out of 5 stars
4 out of 5 stars review

Great machine with some caveats

Seems to work quite well, does what it's supposed to. There is a learning curve if you're coming from the traditional vented dryer side; they do take longer to dry. All those negative reviews about exceptionally long dryer times...they must be doing something wrong. Ours came with the updated upper filter. There is a couple things of be aware of; make sure the filter at the bottom is screwed in tight or you will have a leak. There are well documented cases, and ours is one, where it will constantly trip the GFI breaker on dry mode. It will work fine on an extension cord to a non GFI plug, but that is not the point. This is an issue that LG does not seem to address as it is definitely a fault in the machine somehow. I used a 14-30 to 20 amp adapter to "fix" ours. Would give it 5 stars otherwise.

Review from lg.com/ca
Helpful?656FAJGUECN613610468109
reply from LG CareQ

Thank you for the detailed and positive review of your LG WM6998HBA Washer/Dryer Combo. We appreciate you sharing your experience and the helpful advice regarding the learning curve for ventless drying and the bottom filter seal! We're glad to hear the unit is working quite well for you overall. We also genuinely appreciate you highlighting the documented GFI breaker issue and the workarounds you implemented. We understand this is a significant frustration that prevents a 5-star rating, and we use customer feedback like yours to highlight potential improvements to our engineering teams.

Mar 23, 2024
Reviewer name: Mary 79
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

A Love, Hate Relationship

I got my machine about a month ago and find it deposits lint on the gasket around the door. It doesn't matter if it is washing or drying. This lint is very hard to remove. Also I have had to change the way I sort the clothes and in some insitances it takes me longer to do my laundry. I do love the extra space in my laundry room.

Review from lg.com
Helpful?656FAJGUECN613610468109
reply from LG

Hi, Mary. Thank you for sharing your experience with the WM6998HBA unit. We understand your concern about the lint buildup on the gasket around the door during both washing and drying cycles, which can be difficult to remove. Your feedback regarding the sorting process and potential increase in laundry time is also noted. However, we're glad to hear that you appreciate the extra space provided by this all-in-one unit. Your feedback is important to us, and we'd like to assist you further. Please send us a private message at @LGUSSupport on social media, and our team will be more than happy to explore possible solutions, such as providing tips for lint removal or addressing any potential issues with the unit itself. We appreciate your patience. -Charles

Apr 6, 2024
Reviewer name: Nat H
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Solid combination machine

[This review was collected as part of a promotion.] Bought this 2 months ago and am happy with it, after learning and correcting a few things. First, we noticed a loud noise during the spin cycle. Eventually, i discovered it was a rattling back panel in the pedestal, which u solved by removing the drawer and placing a piece of cardboard between the panel and frame. We also had issues with the machine not drying after about 3 weeks and tried everything to address it with no luck. Then, I tried draining the basin and cleaning the drain filter (all easy to do from the front bottom left panel of the machine) and that solved it- before I did that the drain backed up so water was dripping back into the tub from the condenser. It was an easy fix and I guess that will just have to be something I check occasionally. Otherwise we're really happy with it.

Review from lg.com
Helpful?656FAJGUECN613610468109
Jan 29, 2026
Reviewer name: Fair03
2 out of 5 stars
2 out of 5 stars review

High maintenance/poor performance

We have owned our LG washer/dryer for just over 2 years. I was attracted to the design and size since I have a small laundry area and I only do laundry for 3 people. We have owned several LG products and have always thought they were good quality. This, however, is not worth the price. A few months after buying it, a load would take all night long (8 hour) to complete and still would not be dry. After doing some research, I cleaned the machine inside and out and it started working better. But it seems to require this maintenance every 6 months. Highly do not recommend.

Review from lg.com
Helpful?656FAJGUECN613610468109
reply from LG

Hello. Thank you for sharing your experience with your LG Washer Dryer Combo. The way you described the long dry times, the need for frequent maintenance, and how the unit performs after two years gives a clear picture of what you’ve been dealing with, and your feedback on day‑to‑day usability is helpful for us to review. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this drying‑performance issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on washer‑dryer care and operation: https://www.lg.com/us/support/help-library/long-dry-time-washer-dryer-combo-unit--1337785583277 ^James

Apr 16, 2024
Reviewer name: Revaew
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

LG All in One

Excellent machine! We are very pleased with our LG All in One washer dryer. It’s great for us our laundry room is small and having the All in One makes it look big. Having the extra room is a real benefit. Not haven to switch laundry to a dryer is fantastic. We just put our laundry in push the button and walk away. The app on our phone notifies us when everything is done. Love it

Review from lg.com
Helpful?656FAJGUECN613610468109
Oct 25, 2025
Reviewer name: Kristal1
1 out of 5 stars
1 out of 5 stars review

ALL LIES!!!!!

The only time it only takes 2 hours is on quick wash!!!! It takes 5 and a 1/2 hours to wash and dry one load of towels. A normal washer only takes 1 hour to wash no mater what and a normal dryer only takes an hour and a half no matter what. This peace of trash takes all day for one load. And gets cloged on every load!!!!!! I shouldn't have to drain it everyday and clean it just to use it!!!!! It says its for large families but I can't keep up with the laundry if it takes all day for one load!!!!! If a normal washer and dryer only takes 2 and a half hours then this should only that that no matter what setting it is on!!!!!

Review from lg.com
Helpful?656FAJGUECN613610468109
reply from LG

Hello, Kristal. Thank you for sharing your experience with your LG washer & dryer. We understand how important efficiency and reliability are when managing laundry for a large household. Your feedback about cycle duration and drainage maintenance is valuable and helps us evaluate real-world performance. For guidance on optimizing wash and dry times, as well as maintaining proper drainage, you can visit our support page here: https://www.lg.com/us/support/help-library/lg-washer-dryer-combo-cycle-times-and-drain-care-CT10000010-20150737965681. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this cycle time and drainage issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James

Feb 18, 2024
Reviewer name: JonApple
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Worth the upgrade!

We bought this unit because we live in a very small house and wanted the space savings. My wife had a combo w/d unit 10-15 years ago that didn’t work well and was hesitant to get another, but after seeing the advances to these units over the years we decided to try it. Plus this is a heat pump unit. It has been great so far. It’s cleans and dries your clothes just like it’s supposed to. The heat dryer is definitely a plus, you can tell it’s gentler on the clothes and much more energy efficient (not just blowing hot air outside). The unit is also SIGNIFICANTLY quieter than our prior stackable w/d which was only 4 years old. Super easy to use, and not that I wanted another app on my phone but it does work well with the app.

Review from lg.com
Helpful?656FAJGUECN613610468109
Apr 15, 2024
Reviewer name: Jazz1228
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

LG washer

[This review was collected as part of a promotion.] We love the washer and all but we have only used it 40 times and a clip on the filter broke. So it doesn’t go through a whole cycle without the filter saying it’s popped up. So we have to keep something heavy on top of it so it goes through the cycle. Would be great if we could get a new filter since we have insurance on it.

Review from lg.com
Helpful?656FAJGUECN613610468109
reply from HSAd

Hello, jazz1228. We regret to hear that a clip on the filter broke. The good news is that the ENERGY STAR® Certified LG Ventless Washer/Dryer Combo LG WashCombo™ All-in-One 5.0 cu. Ft. Mega Capacity with Inverter HeatPump™ Technology and Direct Drive Motor, Model # WM6998HBA, comes with a Limited Manufacturer's Warranty of 1 year for Parts and Labor from the original purchase date. You will need your bill of sale or sales receipt for proof of purchase, and you can contact us on social media with our handle @LGUSSUPPORT, and our Support agents can assist you with a replacement...^Ivan.

Apr 5, 2024
Reviewer name: tink123
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Convenient but dryer needs improvement

I just bought the washer dryer about a week ago and it has its pros and cons. Pros: It is convenient that you can wash and dry the clothes all in one machine. You can fill up the laundry detergent dispenser to last for several loads. You can follow how your load is going and if it is done in the app. Cons: We consistently have to dry every load twice. We have tried several ways to wash/dry the clothes so that they are actually dry at the end. This includes only filling the washer/dryer halfway with clothes, wash and dry followed by dry only, wash and dry AI followed by dry only, wash by itself then dry only 120 minutes (all which required an extra dry session). It would be really helpful to be able to dry it right the first time and if there was a function to make clothing more dry instead of a consistent damp. The lint filter is also difficult to pull out without breaking.

Review from lg.com
Helpful?656FAJGUECN613610468109
reply from LG Digital Care Team

Hey there. We appreciate your honest feedback because it is important to us. It enables us to gain a fresh perspective and explore innovative ways to improve our services and future products. Let's try the steps in the article and see if these steps can shine some light on the drying performance of your LG wash dryer combo: http://spr.ly/6421wtsjF. Let us know how these steps help, send us a private message on social media @LGUSSupport with your contact information, model, and serial number. We're always here to help. ^ Diego