Customer reviews for LG 5.0 cu. ft. All-in-One Washer & Dryer Combo w/ Inverter HeatPump Technology forVerified Purchase
LG All-In-One Washer & Dryer
Our new All-In-One Machine is the perfect fit for our small Laundry Closet! We have it sitting on the Pedestal Drawer which makes it Accessible and Ergonomically Correct. It looks great and functions well. We are working professionals with no children and no pets, we do small loads of laundry every few days and this machines works for us! The App was easy to set up, the Manual was easy to read and although a change from having both a Washer & a Dryer, we trust the cycles, we use custom cycles and overall we are very happy with our new Machine!!!
Thank you so much for this wonderful review! We’re absolutely delighted to hear that your new WM6998HBA All-in-One WashCombo is the perfect fit for your laundry closet and complements your lifestyle so well. It’s fantastic to know that pairing the machine with the pedestal drawer has created a comfortable and accessible setup for your home. We’re also happy to hear that the app was easy to set up, the manual was straightforward to follow, and that you’ve been enjoying the flexibility of the custom cycles. Transitioning from a traditional washer-and-dryer setup is certainly a big change, so it’s especially rewarding to know that the experience has been such a positive one for you. We work hard to create products that combine smart technology, space-saving convenience, and dependable performance, and it’s wonderful to hear that your WashCombo is delivering exactly that. Thank you again for choosing LG and for taking the time to share your experience. We truly appreciate your support and wish you many years of convenient and enjoyable laundry days ahead! If you ever need assistance, our LG CareQ Team is always happy to help at 1-888-542-2623 or via live chat and email through our support site: https://www.lg.com/ca_en/support/contact-us/.
Verified Purchase
Washer/Dryer Combo
It's early, but so far the machine has lived up to advertised capabilities. The duct run for my previous machine was too long with no resolution other than going through the roof. The heat pump dryer solved the problem and eliminated a fire resk.
Thank you for sharing your feedback on the WM6998HBA! We’re glad to hear the heat pump dryer is working well and addressing the ducting issue safely. We appreciate you choosing LG! For any support, you can visit: 🔗 https://www.lg.com/ca_en/support/contact-us/
Verified Purchase
This is my idea of a perfect laundry appliance.
This All in one washer dryer is just what I needed. I love the way my laundry feels when I take it out after a wah & dry. There's no static in my clothes, so I save money by not having to buy softeners. There's no transferring loads between machines. The delay start has more flexibility that suits my needs. I got the pedestal, so the drum is at a comfortable level. The machine saves space in my tiny mobilehome-sized area. I almost forgot to mention how easy it is to operate. This is so well suited to my needs I can't think of anything I would change.
It’s wonderful to hear that your washer dryer is making laundry easier and more convenient! Should you need help, please call 1-888-542-2623.
Verified Purchase
AI Washer/Dryer In One
I Love how quiet this machine is, and the drawer option with a basket underneath is excellent for my back. Simply open the machine and empty the dry clothes into the basket and go.
We’re absolutely delighted to hear how much you're enjoying your washer. Knowing that the quiet operation has made a difference in your home and that the pedestal drawer and basket setup is helping make laundry day easier on your back is wonderful to hear. Sometimes it's those thoughtful everyday conveniences that make the biggest impact. It’s great to know that the design is fitting so seamlessly into your routine and helping make laundry a little simpler and more comfortable. Feedback like yours truly motivates our team and reminds us why we do what we do. Thank you for choosing LG and for being part of the LG family—we truly appreciate your support! If you ever need assistance, our LG CareQ Team is always happy to help at 1-888-542-2623 or via live chat or email through our support site: https://www.lg.com/ca_en/support/contact-us/.
Important drying impacts
Love the idea of this product - drying is marginally good enough and seems to be degrading at 2 years in. Some NEED TO KNOW FACTS- there is an 'internal condenser' you have to do cleaning. It is hideen Beside the pop-out lint trap; it has (air-conditioner-like) aluminum fins that clog with damp caked lint. Tricky to clean without damaging the airflow in those fins (by the way LG now sells a filter for that grate where none comes with the machine! ) . Another issue -LG specifies the drain hose should only go 4" into the wall drain (so condenser/steam output vents freely; mine had about 18" stuffed in the wall!) AND that hose shoulf have zero sag - it should go STRAIGHT from unit to wall drain (mine was good old fashioned big U shaped sagging 3' length of extra hose - I cut it off). So- to optimize drying - Buy the extra filter from LG, check your drain hose path. Keep the condenser fins clean.
Hello! We are so glad to hear that you love the concept of your LG WM6998HBA combo unit, and we genuinely appreciate you taking the time to share those insightful maintenance and installation recommendations to help keep performance top-notch. We hear your thoughts loud and clear regarding the internal condenser design and lint management over time, and we will definitely pass that feedback directly to our product team for future improvements. If you ever need anything else down the road, please feel free to reach out to us at @LGUSSupport. ^James
Verified Purchase
all-in-one washer dryer
I really love the concept, look and machine capabilities. I have wanted one for a while and chose the LG. unfortunately there are two areas the instructions are not clear on and i can't seem to get right. one is the ability to shut off the softener when doing towels etc. the other is when choosing say,, towels, it only went to wash, and I had to turn dry on. but still trying to figure it out.
Thank you for sharing your experience! We’re really glad to hear you love the concept, design, and capabilities of your LG unit. We also appreciate your feedback regarding the instructions and understand how that can be confusing when you’re still getting familiar with the features. For selecting cycles like towels and managing options such as softener or drying settings, a quick review of the user manual or in-app guidance (if applicable) can often help clarify the steps. If you’d like more hands-on support, our LG CareQ team is happy to walk you through it at 1-888-542-2623. You can also contact us via live chat or email through our support site: 👉 https://www.lg.com/ca_en/support/contact-us/ We appreciate your feedback and hope you continue to enjoy your LG appliance!
Verified Purchase
I Wanted To Love This Machine But....
In the beginning, I loved the machine. It washed well and dried the clothes well in a reasonable amount of time and I did not have to think about when to move the items from one machine into the other. Unfortunately, about seven months in, I started with lint and drying time issues. I ruined several black items where the lint would just not come off and had given up on the machine and was washing my black items by hand. As for drying time, it became longer and longer and still, the clothes were never dry. I was faithful cleaning my machine and filters after each load with the brush provided as well as wiping out my machine with a clean, damp cloth. and then started doing that after each wash load and each dry load, all to no avail. I finally went on line and watched several professionals who were dealing with these same issues on their LG service calls. Now, I clean the entire machine, gasket, filters and drum after each load with my Dyson hand-held vacuum cleaner and remove a sizeable amount of lint from each of these areas, even when I wash clothing where there should be little to no lint coming from the fabric. At this point, I am spending more time cleaning my machine than doing laundry, however, my clothes are now drying in the time the machine says they will. If I could replace the machine with the now available LG wash tower, I would do it in a heartbeat. I really wanted to love this machine but at this point, unless you absolutely insist on having only one machine do it all, I would advise others to go with the LG wash tower. My son purchased one recently after learning of my issues with the All in One machine and after having used it several times now, It does a much quicker job of washing and drying and the lint all ends up in the lint trap, not on the clothes.
Thank you for taking the time to share your detailed experience with the WM6998HBA. We’re sorry to hear that your experience changed over time, especially with the lint buildup and extended drying performance, and we understand how frustrating this must be after initially having a positive experience. We appreciate the effort you’ve made in maintaining the unit and following cleaning procedures. Your feedback regarding lint accumulation and drying efficiency is very important and will be shared with our product team for further review. As an additional step, we recommend ensuring that all lint filters and internal areas are thoroughly cleaned and completely dry before starting a new cycle, and checking that the machine is not overloaded, as this may impact drying performance. If the issue continues, a service inspection may be helpful to assess the internal airflow and components to ensure everything is operating properly. Thank you again for your honest and detailed feedback—it helps us better understand real-world usage and identify areas for improvement. Should you require further assistance, please use reference number CNN260421142494 when contacting LG Support at 1-888-542-2623, or via live chat or email through our support site: https://www.lg.com/ca_en/support/contact-us/
It’s garbag.Worse product I purchased in my life.
This product doesn’t work as advertised. It takes average 6 hours to do a soso job. I had a very bad experience with this machine.
Hello, Gabino. We appreciate you sharing your experience with your LG Washer model WM6998HBA. We want to ensure your laundry routine runs efficiently and delivers excellent cleaning results within an optimal timeframe. To help regulate your cycle times, we recommend ensuring the load is well-balanced inside the drum to prevent the machine from adding extra time to correct an unbalance, and avoiding overloading so the system can tumble and dry effectively. For more helpful insights on why cycle durations might adjust, you can check out our guide at https://www.lg.com/us/support/help-library/lg-frontload-washer-wash-time-keeps-extending--20153782074388. We want to help ensure your laundry setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James
Don’t work as they advertised. Bad product
This product doesn’t work as they advertised no waste your money.
Hello, Gabino. We appreciate your time sharing your review regarding your LG Washer/Dryer Combo, model WM6998HBA. We always aim to deliver exceptionally innovative and high-performing laundry solutions that maximize efficiency for your daily routines, and we want to ensure your appliance brings absolute satisfaction to your home. To help optimize the operational stability and performance of your unit, we recommend performing a quick system power reset by unplugging the power cord from the wall for three minutes, pressing and holding the physical power button for five seconds to clear any residual energy, and then plugging it back directly into a dedicated wall outlet to fully refresh the internal controls. We want to help ensure your laundry setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James
Don’t buy it is not worth it.
Hi, Gabino. We appreciate you sharing your rating and feedback regarding your LG WM6998HBA Washer Dryer Combo. We recognize that your experience did not meet expectations, and we want to ensure you get the absolute best performance out of your laundry unit. We recommend checking that the shipping bolts have been completely removed from the back of the machine and ensuring the unit is perfectly level on a solid floor to minimize any operational vibrations. We want to help ensure your laundry setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James