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Customer reviews for LG 5.0 cu. ft. All-in-One Washer & Dryer Combo w/ Inverter HeatPump Technology for
LG 5.0 cu. ft. All-in-One Washer & Dryer Combo w/ Inverter HeatPump Technology
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Mar 30, 2026
Steve
5 out of 5 stars review

Verified Purchase

Washer/Dryer Combo

It's early, but so far the machine has lived up to advertised capabilities. The duct run for my previous machine was too long with no resolution other than going through the roof. The heat pump dryer solved the problem and eliminated a fire resk.

Review from lg.com/ca
Helpful?2DWHDZALPB5313610468109
reply from LG CareQ

Thank you for sharing your feedback on the WM6998HBA! We’re glad to hear the heat pump dryer is working well and addressing the ducting issue safely. We appreciate you choosing LG! For any support, you can visit: 🔗 https://www.lg.com/ca_en/support/contact-us/

Jan 22, 2026
KarenA
5 out of 5 stars review

Verified Purchase

This is my idea of a perfect laundry appliance.

This All in one washer dryer is just what I needed. I love the way my laundry feels when I take it out after a wah & dry. There's no static in my clothes, so I save money by not having to buy softeners. There's no transferring loads between machines. The delay start has more flexibility that suits my needs. I got the pedestal, so the drum is at a comfortable level. The machine saves space in my tiny mobilehome-sized area. I almost forgot to mention how easy it is to operate. This is so well suited to my needs I can't think of anything I would change.

Review from lg.com/ca
Helpful?2DWHDZALPB5313610468109
reply from LG CareQ

It’s wonderful to hear that your washer dryer is making laundry easier and more convenient! Should you need help, please call 1-888-542-2623.

Apr 17, 2026
MarthaLG
5 out of 5 stars review

LG thin Q combo

This Washer And Dryer combo is the best. The only thing is that I'm not used to putting it together washer time and dryer time so it does equal to the same amount that the machine says.. the usual time to wash is about 30 to 40 minutes for a regular washer and the dryer is about 40 minutes. Regular dryer.. I just gotta get used to it the total time the machine says., other than that is the best purchase I ever made!! The LG then application needs help describing what the problem is knowing that my machine is done is great and the one if there is a problem with it, text to my phone, not notification!

Review from lg.com
Helpful?2DWHDZALPB5313610468109
reply from LG

Hi, Martha! What an awesome shoutout! We’re excited to hear how much you’re enjoying your LG Washer and Dryer Combo — it’s great knowing it’s become one of your favorite purchases. Getting used to the combined wash‑and‑dry timing can take a moment, but it sounds like you’re already finding your rhythm with it. The LG ThinQ notifications are a handy bonus, and we appreciate your thoughts on how the app could describe issues more clearly. Feedback like yours helps us keep improving! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James

Nov 29, 2025
Murray E
5 out of 5 stars review

Verified Purchase

We are hooked

We were not sure at first if this was a good thing, wow we love it. In a condo with limited space it gives more possibilities. This machine ha no vent but, does the job. There is no more waiting for the load to be done then transfer to the dryer. Its set anf forget. When the music plays the cloths are warm and clean

Review from lg.com/ca
Helpful?2DWHDZALPB5313610468109
reply from LG CareQ

Hey Murray E! Wow, what a great review! We are so happy to hear that you and your family love the LG WM6998HBA WashTower, especially in a condo where space is key. Set and forget is exactly the experience we aim for with this ventless all-in-one design. It's fantastic to know you are enjoying the convenience of having your clothes finished, warm, and clean all in one go—no more transferring loads! We appreciate your business. Should you ever have questions or need assistance, please don’t hesitate to reach out. You can reach us at 1-888-542-2623 from Monday-Sunday, 8 a.m. to 9 p.m. Eastern Time. Thank you for choosing LG Electronics!

Jun 8, 2025
George
5 out of 5 stars review

Verified Purchase

Two for the price of one.

This machine is an engineering marvel. We love it as it uses 120 volts. It is the quietest machine we have ever owned. It saves money by dispensing the correct amount of detergent and softener. It does give one the option to add more detergent and softener. No need to do anything. The built-in sensors will do this for you. It also has the dryer option built-in to the unit. Yes, there is some learning to be done in order to get the most out this machine. Well worth it. Just take the time to read what the instruction manual tells one to do and the prompts. There are also many videos on You Tube on how to use this machine.

Review from walmart.com
Helpful?2DWHDZALPB5313610468109
Apr 8, 2026
stan
4 out of 5 stars review

Verified Purchase

all-in-one washer dryer

I really love the concept, look and machine capabilities. I have wanted one for a while and chose the LG. unfortunately there are two areas the instructions are not clear on and i can't seem to get right. one is the ability to shut off the softener when doing towels etc. the other is when choosing say,, towels, it only went to wash, and I had to turn dry on. but still trying to figure it out.

Review from lg.com/ca
Helpful?2DWHDZALPB5313610468109
reply from LG CareQ

Thank you for sharing your experience! We’re really glad to hear you love the concept, design, and capabilities of your LG unit. We also appreciate your feedback regarding the instructions and understand how that can be confusing when you’re still getting familiar with the features. For selecting cycles like towels and managing options such as softener or drying settings, a quick review of the user manual or in-app guidance (if applicable) can often help clarify the steps. If you’d like more hands-on support, our LG CareQ team is happy to walk you through it at 1-888-542-2623. You can also contact us via live chat or email through our support site: 👉 https://www.lg.com/ca_en/support/contact-us/ We appreciate your feedback and hope you continue to enjoy your LG appliance!

Dec 19, 2025
Betty
4 out of 5 stars review

Verified Purchase

Washer Dryer Review

There was a small dent in the side that I noticed after delivery but I wasn't going to go through the hassle of returning. I have only had it one week so I have only done 2 loads of laundry. I used the energy saving drying mode and the load of towels was just slightly damp after 2 and a half hours of drying when the cycle automatically stopped. I haven't played around with the other modes to see if they dry more effectively.

Review from lg.com/ca
Helpful?2DWHDZALPB5313610468109
reply from LG CareQ

Thank you for sharing your experience with the LG WashCombo. We are sorry for the delivery dent and the damp towels. For heavy loads like towels, we recommend using the 'Dry Only' cycle with a 'More Dry' setting rather than 'Energy Saver' for the best results. Should you ever have questions or need assistance, please don’t hesitate to reach out. You can reach us at 1-888-542-2623 from Monday-Sunday, 8 a.m. to 9 p.m. Eastern Time. Thank you for choosing LG Electronics

Apr 18, 2026
TrishRN
3 out of 5 stars review

Verified Purchase

I Wanted To Love This Machine But....

In the beginning, I loved the machine. It washed well and dried the clothes well in a reasonable amount of time and I did not have to think about when to move the items from one machine into the other. Unfortunately, about seven months in, I started with lint and drying time issues. I ruined several black items where the lint would just not come off and had given up on the machine and was washing my black items by hand. As for drying time, it became longer and longer and still, the clothes were never dry. I was faithful cleaning my machine and filters after each load with the brush provided as well as wiping out my machine with a clean, damp cloth. and then started doing that after each wash load and each dry load, all to no avail. I finally went on line and watched several professionals who were dealing with these same issues on their LG service calls. Now, I clean the entire machine, gasket, filters and drum after each load with my Dyson hand-held vacuum cleaner and remove a sizeable amount of lint from each of these areas, even when I wash clothing where there should be little to no lint coming from the fabric. At this point, I am spending more time cleaning my machine than doing laundry, however, my clothes are now drying in the time the machine says they will. If I could replace the machine with the now available LG wash tower, I would do it in a heartbeat. I really wanted to love this machine but at this point, unless you absolutely insist on having only one machine do it all, I would advise others to go with the LG wash tower. My son purchased one recently after learning of my issues with the All in One machine and after having used it several times now, It does a much quicker job of washing and drying and the lint all ends up in the lint trap, not on the clothes.

Review from lg.com/ca
Helpful?2DWHDZALPB5313610468109
reply from LG CareQ

Thank you for taking the time to share your detailed experience with the WM6998HBA. We’re sorry to hear that your experience changed over time, especially with the lint buildup and extended drying performance, and we understand how frustrating this must be after initially having a positive experience. We appreciate the effort you’ve made in maintaining the unit and following cleaning procedures. Your feedback regarding lint accumulation and drying efficiency is very important and will be shared with our product team for further review. As an additional step, we recommend ensuring that all lint filters and internal areas are thoroughly cleaned and completely dry before starting a new cycle, and checking that the machine is not overloaded, as this may impact drying performance. If the issue continues, a service inspection may be helpful to assess the internal airflow and components to ensure everything is operating properly. Thank you again for your honest and detailed feedback—it helps us better understand real-world usage and identify areas for improvement. Should you require further assistance, please use reference number CNN260421142494 when contacting LG Support at 1-888-542-2623, or via live chat or email through our support site: https://www.lg.com/ca_en/support/contact-us/

Apr 18, 2026
Nicole H
1 out of 5 stars review

Absolutely awful

This washer dryer combo is absolutely awful. The wash dry combo cycle takes approximately 3 to 5 hours depending on load size. Even with the load half full, nothing comes out dry. Every time I have had to add another dry only cycle for another hour or more. Do not waste your money on this product. You will absolutely regret it.

Review from lg.com
Helpful?2DWHDZALPB5313610468109
reply from LG

Hi, Nicole. Thanks for reaching out about your LG washer dryer combo. We appreciate you sharing that the wash‑dry cycles are taking several hours and still leaving items damp, even with smaller loads. We want to take a closer look at your specific model and the service history so we can see how we can assist moving forward. To allow us to properly investigate the details of your specific product model and to see how we can assist with your drying‑performance issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on the specific issue you're encountering: https://www.lg.com/us/support/help-library/lg-washer-dryer-combo-troubleshooting-poor-drying-performance--20153781923566 ^James

Jan 27, 2026
Not Happy
1 out of 5 stars review

Verified Purchase

Not a good product, too expensive, long operating

This unit does not vent or dry properly and requires constant maintenance. Drying time is ridiculously long and often takes an entire day to do one load of laundry. Wish I could return it.

Review from lg.com/ca
Helpful?2DWHDZALPB5313610468109
reply from LG CareQ

We’re very sorry to hear about your experience and understand how frustrating long drying times and frequent maintenance can be. This is certainly not the level of performance we want you to have. We’d like the opportunity to help troubleshoot the venting and drying concerns and explore possible solutions with you. Please contact LG Customer Support at 1-888-542-2623, Monday–Sunday, 8 a.m. to 9 p.m. ET, so our team can assist you further.