Hi, Nicole. Thanks for reaching out about your LG washer dryer combo. We appreciate you sharing that the wash‑dry cycles are taking several hours and still leaving items damp, even with smaller loads. We want to take a closer look at your specific model and the service history so we can see how we can assist moving forward. To allow us to properly investigate the details of your specific product model and to see how we can assist with your drying‑performance issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on the specific issue you're encountering: https://www.lg.com/us/support/help-library/lg-washer-dryer-combo-troubleshooting-poor-drying-performance--20153781923566 ^James

Hi, Martha! What an awesome shoutout! We’re excited to hear how much you’re enjoying your LG Washer and Dryer Combo — it’s great knowing it’s become one of your favorite purchases. Getting used to the combined wash‑and‑dry timing can take a moment, but it sounds like you’re already finding your rhythm with it. The LG ThinQ notifications are a handy bonus, and we appreciate your thoughts on how the app could describe issues more clearly. Feedback like yours helps us keep improving! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James

Hey there! Sounds like your washer dryer combo is really stepping up and making laundry day a whole lot smoother. Love hearing that it’s meeting all your needs. If you ever need anything in the future, @LGUSSupport is here for you. #LifesGood ❤️ -Rich

Hello, Elizabethian. We appreciate you sharing your experience and feedback regarding your LG Washer Dryer Combo, model WM6998HBA. We always aim to provide highly efficient and convenient laundry solutions for your home, and we want to ensure your combination system delivers the swift and complete performance you expect for every load of laundry. To help optimize the drying capability of your unit, we recommend verifying that the clothing capacity does not exceed the recommended half-drum level for drying cycles, and regularly cleaning the lint filter and checking that the drain pump filter is free from obstructions to ensure maximum airflow and moisture extraction. For detailed insights on managing and improving cycle efficiency, please visit this helpful guide at https://www.lg.com/us/support/help-library/long-dry-time-washer-dryer-combo-unit--1337785583277?srsltid=AfmBOop5Q5KXNBLcO7H0ElnrPC-rFLHNyA5AkkyfqfI3-C4uLkSWamn3. We want to help ensure your laundry setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James

Hi! Thank you so much for your loyalty and wonderful feedback! We’re thrilled to hear you’re enjoying your new LG washer and dryer combo. If you ever have questions or need assistance, feel free to reach out at 1-888-542-2623, Monday–Sunday, 8 a.m. to 9 p.m. Eastern Time. Enjoy your new appliance!

Hi! What an awesome story about your LG WM6998HBA Washer Dryer Combo — it’s great hearing how it’s made life easier, freed up space, and taken the strain out of laundry day. We love knowing it’s delivering both convenience and the kind of wash results that keep you smiling. If you ever need anything in the future, feel free to reach out to @LGUSSupport. ^James

Hi. We are sorry to hear that you were not satisfied with your purchase of the ENERGY STAR® Certified LG Ventless Washer/Dryer Combo LG WashCombo™ All-in-One 5.0 cu. Ft. Mega Capacity with Inverter HeatPump™ Technology and Direct Drive Motor, Model # WM6998HBA. We strive to provide the best quality products to our customers, and we apologize for any inconvenience that you may have experienced. The advertised "Wash and Dry in 2 Hours in This LG WashCombo™ All-in-One" is based on independent testing in Wash+Dry cycle with Dryer on Energy Saver mode, 10 lb. DOE (Department of Energy) standard load (October 2023). Cycle times may vary depending on load type/weight. Thank you for bringing this situation to light. Our customers mean a lot to us, and we'd like to resolve this for you ASAP. Please get in touch with us on social media using our handle @LGUSSUPPORT...^Ivan.

Hi Mark, thank you for sharing your experience with the LG WashCombo All‑in‑One WM6998HBA. We understand how much of a difference it makes for a busy household, and it’s great to hear this model paired with your LG SideKick is helping you stay ahead of laundry for your family of six. The WashCombo is designed for exactly that kind of efficient, all‑in‑one performance. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Rich