Customer reviews for LG 5.0 cu. ft. All-in-One Washer & Dryer Combo w/ Inverter HeatPump Technology forMember photos
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Not happy with it
replaced a separate washer & dryer, have a small home, I have to say if I had know about how this one works there is no way I would have bought it. I would go with a stackable set. The lint collection is horrible, I have to scrap my finger on the outer section to get the lint out of there, this is in addition to their lint collector. I worry it may be a fire hazard. It never seems to total dry towels, sometimes jeans. Granted I don't sort my loads. I've put a dryer sheet in sometimes so I have to pause it, it then adds 10 minutes to cycle. I get it I opened the door and the temp. dropped....
Hi, Jp. Thank you for sharing your experience with your LG washer‑dryer combo. Your description of the lint collection process, the need to reach into the outer section, the concern about buildup, and the difficulty fully drying towels or heavier items gives a clear picture of what you’ve been dealing with while using the LG unit. Your note about pausing the cycle for a dryer sheet and the added time afterward also helps highlight how the system has been operating for you. To allow us to properly investigate the details of your specific product model and to see how we can assist with your lint‑collection‑ and drying‑performance‑related issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on the specific issue you're encountering: https://www.lg.com/us/support/help-library/combo-unit-lint-issues--1337695812363 ^James
High maintenance/poor performance
We have owned our LG washer/dryer for just over 2 years. I was attracted to the design and size since I have a small laundry area and I only do laundry for 3 people. We have owned several LG products and have always thought they were good quality. This, however, is not worth the price. A few months after buying it, a load would take all night long (8 hour) to complete and still would not be dry. After doing some research, I cleaned the machine inside and out and it started working better. But it seems to require this maintenance every 6 months. Highly do not recommend.
Hello. Thank you for sharing your experience with your LG Washer Dryer Combo. The way you described the long dry times, the need for frequent maintenance, and how the unit performs after two years gives a clear picture of what you’ve been dealing with, and your feedback on day‑to‑day usability is helpful for us to review. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this drying‑performance issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on washer‑dryer care and operation: https://www.lg.com/us/support/help-library/long-dry-time-washer-dryer-combo-unit--1337785583277 ^James
Execessive Dry time, or not at all.
The unit does not dry clothes well. And when purchased, there were no instructions on the level of maintenance it requires just to get clothes partially dried. Having to take apart a portion of the unit to clean a condensing coil is not something the average person would consider normal. And, when going to clean it, you still cannot fully see it, it is hidden. The recommended cleaning schedule of every 10 cycles is crazy; that can happen in just a couple of days in a household. Reading reviews to try to solve the issue and I find other potential issues that I was not even aware of.
Hi. Thank you for sharing your experience with your LG Washer Dryer Combo. We appreciate the time you took to outline what has been happening with your unit, especially the drying performance, the level of maintenance required, and your feedback about the cleaning frequency and the challenges you encountered while researching solutions is important for us to review so we can look more closely into the specifics of your model. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this drying‑performance and maintenance‑related issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on the specific issue you're encountering: https://www.lg.com/us/support/help-library/lg-washer-dryer-combo-troubleshooting-poor-drying-performance--20153781923566 ^James
Excellent so far
Bought this at the beginning of January and have done 23 loads so far and it is fantastic as long as you clean the lint filters. Also the unit is super efficient and uses a fraction of the electricity compared to my old washer and dryer. The combo unit allowed me to put a full laundry/pantry cupboard above the unit. I highly recommend it.
Thank you for sharing your experience with the WM6998HBA! We’re so glad to hear it’s been performing fantastically and that you’re seeing great energy savings. It’s wonderful that the combo design also helped you maximize your laundry space—great setup! 🙌 And yes, keeping the lint filters clean really helps maintain peak performance. If you ever need assistance, please reach out to our LG CareQ Team at 1-888-542-2623 (Mon–Sun, 8 a.m.–9 p.m. ET). You can also connect with us here: 💬 WhatsApp: https://www.lg.com/ca_en/support/contact/whatsapp 💻 Live Chat: https://lg-chatbot.com/web/ca?locale=en_CA ✉️ Email: https://www.lg.com/ca_en/support/email Thank you for the recommendation and for choosing LG!
Looks great, saves space and saves on work.
Mine is 2 1/5 years old. It looks great and has done a good job until recently. It often leaves the clothes extremely wet (and was set to dry). Load is small and very light soil. I have set it a second time to to dry and so far it does. I like the convenience of the combo. But am concerned on the not drying lately. I wish we'd gotten a book with it. I will search for one on line maybe a fix.
Hello. Thank you for sharing your experience with your LG Washer Dryer Combo. It’s great to hear that the LG unit has served you well for over two years, and I appreciate the way you described what’s happening with the clothes coming out wetter than expected. The drying performance can be affected by a few settings or maintenance steps, and having the manual on hand can definitely help you explore those options. To allow us to properly investigate the details of your specific product model and to see how we can assist with the drying issue you’re encountering, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for guidance and downloadable manuals: https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-washer-does-not-drain-or-spin--1337717767769 ^James
Great Combo
This is a great product for a small space with no vent. It requires a little more attention cleaning the filters and making sure the filter area is dry. Before you wash dry vaccum the filter both the large one and the condensor filter. This way it will stay dry and work properly. I use Al-Wash-dry and my cloths are dry and clean. I do not use a softener because I found it to not dry as well. I love my new Washer Dryer Combo. Also my sure you have the newest condensor filter. LG has great sevrice making sure yiu will be happy with this item. Thank you LG this is the only way to go. ventless!
Hello, Thomas. Thank you for sharing your thoughts about your LG Washer Dryer Combo! It’s wonderful to hear how well the ventless washer‑dryer combo is working in your space and that you’ve really dialed in a routine that keeps everything running smoothly. Your tips on filter care and drying performance are spot‑on and will definitely help other users get the best results too. Love hearing that it’s been a perfect fit for your home and lifestyle. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Terrible machine and faulty design!
This machine does NOT work! As stated by many, the lint removal is not only difficult but it is impossible to remove it from the condenser and further slows down the drying process. You can NOT access that area, without disassembling the whole machine! There have been so many other issues. A leak has developed, hinges of the lower valve door have broken, since they are so flimsy and cheap, the top compartment lint filter had to be changed several times and on and on! I can not believe that LG has brought this faulty design to the market! Shame on LG!!!
Hi. Thank you for sharing your experience with your LG Washer Dryer Combo. We appreciate the level of detail you provided about the challenges you’ve been facing, especially with the condenser lint removal, the leak, the broken lower‑valve‑door hinges, and the repeated issues with the top lint filter. The difficulties you described with accessing the condenser area and the overall design concerns deserve a closer review so we can look into the specifics of your model. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this drying‑performance and component‑durability issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to these helpful links for additional washer/dryer support and troubleshooting: https://www.lg.com/us/support/help-library/lg-washer-why-is-my-front-load-washing-machine-leaking--1431986512448 & https://www.lg.com/us/support/help-library/combo-unit-lint-issues--1337695812363 ^James
Awful purchase
Do NOT buy this. We were excited to find a space saving option for our small laundry but this has been awful. It was fine for the first few months but it now takes all day to wash a small load of laundry and dry it. It took 5 hours to dry 4 bath towel yesterday. The lint is terrible no matter how many times you clean the filter. I even shopvac mine every week. I wish I could take this back.
Hi. We appreciate you sharing your experience with your LG Washer Dryer Combo, and we understand how important it is for a laundry system to keep up with your routine. Extended dry times and persistent lint buildup can definitely impact day‑to‑day use, and we want to take a closer look at what’s happening with your specific model. To allow us to properly investigate the details of your product model and to see how we can assist with the drying issue you’re encountering, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. You can also refer to these helpful links for guidance on LG washer‑dryer combo performance and maintenance: https://www.lg.com/us/support/help-library/long-dry-time-washer-dryer-combo-unit--1337785583277 & https://www.lg.com/us/support/help-library/combo-unit-lint-issues--1337695812363 Thank you for reaching out. #LifesGood ^James
Verified Purchase
4 hours to dry
I had a water leak and no one wants to pay. It takes 4 hours to dry, this all in one was made for an RV or container unit.
We appreciate the time you've taken to inform us about your experience with your LG washer. We know that water leaks on appliances can be concerning. Please allow us to look into this for you by sending us a direct message on social media using @LGUSSupport. In the meantime, you may visit this link for troubleshooting regarding water link issues on LG washers: https://www.lg.com/us/support/help-library/lg-washer-why-is-my-front-load-washing-machine-leaking--1431986512448 -Cazz.
Verified Purchase
Works great
I love the new washer/dryer combo. It was exactly what I wanted to replace my old ones. I’ve had a couple of issues but overall am very satisfied.