Customer reviews for LG 5.0 cu. ft. All-in-One Washer & Dryer Combo w/ Inverter HeatPump Technology forMember photos
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Verified Purchase
Cool concept, damp-dry only, false advertisement.
[This review was collected as part of a promotion.] Looks cool and washes well, but drying is aweful. Between the cost (i.e. not cheap), a decent amount of 5 star reviews and TV marketing claim that it can do a load start to finish in under 2 hours, I was sold on it. I was a little surprised when the first small test load started with 4 hours to go, rather than the advertised 2 hours. I was more surprised after the 4 hours that the clothes were still damp. But I was astonished when a dry only cycle that was started before going to bed still told me I had 4 minutes to go in the morning...and the clothes were still damp. If you are OK with hanging every load for an hour or two to finish the drying, this unit might be fine. But for anyone who is used to a 'real' dryer, it is not. BTW...the all-in-one unit was returned for separate units (WM6700HBA and DLEX6700B), and they work great!
Greetings, we appreciate your candid and sincere feedback regarding the LG all-in-one washer combo. Our team has been diligently striving to enhance and upgrade the features and overall quality of our products, aiming to reintroduce convenience and comfort into busy lifestyles. We apologize for any dissatisfaction you experienced with your purchase. Your valuable comments will serve as a valuable learning opportunity for us to ensure your future satisfaction as a customer. Thank you for your support. ~Tanisha
Execessive Dry time, or not at all.
The unit does not dry clothes well. And when purchased, there were no instructions on the level of maintenance it requires just to get clothes partially dried. Having to take apart a portion of the unit to clean a condensing coil is not something the average person would consider normal. And, when going to clean it, you still cannot fully see it, it is hidden. The recommended cleaning schedule of every 10 cycles is crazy; that can happen in just a couple of days in a household. Reading reviews to try to solve the issue and I find other potential issues that I was not even aware of.
Hi. Thank you for sharing your experience with your LG Washer Dryer Combo. We appreciate the time you took to outline what has been happening with your unit, especially the drying performance, the level of maintenance required, and your feedback about the cleaning frequency and the challenges you encountered while researching solutions is important for us to review so we can look more closely into the specifics of your model. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this drying‑performance and maintenance‑related issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on the specific issue you're encountering: https://www.lg.com/us/support/help-library/lg-washer-dryer-combo-troubleshooting-poor-drying-performance--20153781923566 ^James
Total waste of money
I had such high hopes for this machine but it just keeps letting me down. I’ve had repair people out twice (now out of the warrantee period), it regularly doesn’t dry. The AI wash and dry takes forever. It often tells me it’s low on detergent when it’s not, despite the fact that I clean the dispensing drawer regularly. It’s really the worst machine I’ve ever had. Considering replacing it after just a year. I’ve spent hours upon hours trying to fix the numerous problems I’ve had with it.
Dear Valued Customer, We're truly sorry to hear about the ongoing issues you've faced with your machine, and we completely understand your frustration. It’s disappointing when a product doesn’t live up to expectations, especially after investing so much time and effort into trying to make it work. While we know this doesn’t make up for your experience, we’d like to help find a solution. If you’re open to exploring potential solutions, our team would be happy to assist further. Please reach out to our LG CareQ Team at 1-888-542-2623 and provide your consultation number (CNN#), which was issued during your previous interaction with our LG CareQ Team. This will allow us to access your case details and ensure a more efficient follow-up. Additionally, please have your bill of sale handy when you contact us. We’re committed to resolving this for you. Thank you for bringing this to our attention. Sincerely, The LG Electronics Team
WORST APPLIANCE I HAVE EVER PURCHASED
BUYER BEWARE! If you are washing clothes for more than one person, you will always have loads of laundry piling up or you will be running your machine 24/7. I have never been able to get more than three loads of laundry done in one day because unless I do a quick wash, every load take between 4-5 HOURS! I have NEVER had a load of towels come out completely dry in the first 4 hour wash/dry cycle, even with only washing 5 towels. Every single time I have to re-run a dry cycle that takes an additional 1.5-3 hours. So if you ever plan on washing and drying towels, make sure you have about 7 hours to do so. The unit itself is quiet but does reverberate at times causing an unpleasant vibration that’s hard to get away from if your unit is in the common spaces of your home. The only good thing I’ve found so far is that a few connect the unit to the LG app it lets you know if there’s an issue or to remove the load when finished.
Hi there! Thank you for sharing your experience with our LG washcombo. We truly appreciate your feedback and understand that managing laundry can be quite a task, especially with multiple loads. We want to help make your drying experience even better! If you haven’t already, check out our LG Library Article for some helpful tips: https://www.lg.com/us/support/help-library/lg-washer-dryer-combo-troubleshooting-poor-drying-performance--20153781923566. If you have any other questions, please don't hesitate to let us know through a DM @LGUSSupport. We would be more than happy to proceed with getting all the questions answered. ~Kimmy
Verified Purchase
Worth it so far
[This review was collected as part of a promotion.] Its been 2-3 weeks so far. Compared to a regular washer / dryer setup, know that you are probably signing up for regular habit of 2 mins between each cycle to clean up the lint and maybe the tub rim (just the plastic part). Other than that, its been great so far. I still delve in to the world of custom cycles but so far so good. This is also a huge upgrade from the older machine that I had so definitely geeking on how far wash combos have come
Verified Purchase
Bad drying
[This review was collected as part of a promotion.] Honestly I bought this 2 weeks ago and I am not satisfied. It washes great but drying is another story. I’ve tried every combination of wash and dry and it is not drying properly. Also the smell! My clothes come out smelling like burnt rubber. It should not be that bad. It’s very unfortunate. Now I’m just going to make other arrangements to have the 220 installed and buy the tower.
Hi Cathy07. Thank you for sharing your feedback. We are sorry to read that the ENERGY STAR® Certified LG Ventless Washer/Dryer Combo LG WashCombo™ All-in-One 5.0 cu. Ft. Mega Capacity with Inverter HeatPump™ Technology and Direct Drive Motor, Model # WM6998HBA is not drying properly and we sincerely apologize for any inconveniences to you. The rubber smell will dissipate after a few washes, but to help with that, please try operating the Tub Clean cycle without any laundry items in it, then select the Dry Only cycle with dryer sheets without any clothing items in the tub. If you have further questions about how to improve the drying performance, please contact us on social media with our handle @LGUSSUPPORT and let us know what type of loads , and settings you are using...^Ivan.
Verified Purchase
No good product.
[This review was collected as part of a promotion.] I returned this product within a day and a half of having it . It can take up to 3 hours to wash a load and at the end you still have to select the DRY setting at least twice to finish drying one load of laundry. That dry setting goes on for two hours snd forty five minutes two times ! don’t forget . What a nightmare. Great idea , but this all in one needs more work .
Hello, Reria M Elvinton. Thank you for bringing your experience with the ENERGY STAR® Certified LG Ventless Washer/Dryer Combo LG WashCombo™ All-in-One 5.0 cu. ft. Mega Capacity with Inverter HeatPump™ Technology and Direct Drive Motor, Model # WM6998HBA to our attention. We sincerely apologize for the inconvenience you encountered. We understand that you returned the WasherCombo™ All-in-One within a day of use, and we are disappointed to read that it failed to meet your expectations. Your experiences with the washer will help us better understand why the drying times were so long. If you’re open to it, we would appreciate understanding more about your experience. Your insights would be invaluable in helping us determine what went wrong, and we kindly ask that you contact us via social media with our handle @LGUSSUPPORT to share what settings you used for the drying process...^Ivan.
Would give 0 stars if possible
Worst machine we’ve ever purchased. So many issues from day one wish I never bought it. Takes a minimum 6 hours for 1 load so you can basically do 1 load of laundry a day (not even all of your clothes, literally ONE LOAD). Clothes come out hard (even with softener), wrinkly, and still dirty. Cannot try to save time by washing loads together because it rips your delicates if not washed on delicate, and destroys jeans if not washed on denim load. Clogs on average every 2 months so you have to sit there with a bucket to drain it or call a technician to do it if you can’t do it yourself. I’ve started handwashing my clothes to avoid using this machine. Run away.
Dear Valued Customer, Thank you for sharing your feedback about your experience with the LG WM6998HBA washing machine. We are genuinely sorry to hear about the multiple issues you’ve encountered and understand your frustration with the performance of the machine. We know how important it is to have reliable appliances, and we sincerely apologize that this product has not met your expectations. Regarding the extended wash times, some cycles on high-efficiency washers, especially on energy-saving or deep-clean settings, can take longer. However, six hours for a single load is certainly not normal, and we want to help troubleshoot this issue. We recommend checking the machine’s settings and load size, as overloading or incorrect settings could cause longer cycles. Our team can walk you through potential solutions, or we may need to schedule a technician visit to ensure the washer is operating as intended. We’re also concerned about the clothing damage and clogs you mentioned. Washing delicate items in the wrong settings or mixing heavy items (like jeans) with lighter ones can sometimes cause damage, but the washer should not be excessively causing harm under normal usage. The clogging issue is also not typical, and we'd like to investigate this further to ensure there’s no underlying problem with the drainage system. We recommend reaching out to our customer support team with your purchase details and serial number, so we can arrange for a service call or assist with troubleshooting. We want to ensure that you get the best possible performance from your LG washer, and we’re here to help resolve these issues. Please contact us at 1-888-542-2623 or email us at [email address], and we’ll be happy to assist you further. We truly appreciate your feedback, and we are committed to resolving this for you. Thank you for bringing these concerns to our attention. Sincerely, The LG Electronics Team
Verified Purchase
Bad Sensor
[This review was collected as part of a promotion.] The sensor doesn’t work on our unit. I threw our first load of towels in on the towel setting at 9pm and went to bed. My husband opened the laundry room fort at 7:30 am. The washer/dryer combo was still drying. The room was very hot and the towels had been dry, I’m sure, for hours. This was on a Saturday. 2 repairmen came on Friday. They took it apart and cleaned it, didn’t replace the sensor. We haven’t heard back from them yet. I’ve been letting all loads run for 3-4 hours. If it doesn’t stop drying by then I open the door and everything is dry. I let the last load of towels run for 4 1/2 hours. It didn’t quit, but was very dry. I don’t like our clothes getting over dry. I don’t feel safe leaving the dryer unattended. I would not recommend purchasing.
We understand hear about the issues you've encountered with your washer/dryer combo unit. We understand your frustration and apologize for any inconvenience caused. Your feedback is important to us, and we want to assist you further. Please send us a private message on social media @LGUSSupport with your contact details and any reference numbers related to your case. Our team will prioritize your case and work with you to find a resolution. Thank you for bringing this to our attention, and we appreciate your patience as we address this matter.—Junel
Verified Purchase
A Love, Hate Relationship
I got my machine about a month ago and find it deposits lint on the gasket around the door. It doesn't matter if it is washing or drying. This lint is very hard to remove. Also I have had to change the way I sort the clothes and in some insitances it takes me longer to do my laundry. I do love the extra space in my laundry room.
Hi, Mary. Thank you for sharing your experience with the WM6998HBA unit. We understand your concern about the lint buildup on the gasket around the door during both washing and drying cycles, which can be difficult to remove. Your feedback regarding the sorting process and potential increase in laundry time is also noted. However, we're glad to hear that you appreciate the extra space provided by this all-in-one unit. Your feedback is important to us, and we'd like to assist you further. Please send us a private message at @LGUSSupport on social media, and our team will be more than happy to explore possible solutions, such as providing tips for lint removal or addressing any potential issues with the unit itself. We appreciate your patience. -Charles