We appreciate the time you've taken to inform us about your experience with your LG washer. We know that water leaks on appliances can be concerning. Please allow us to look into this for you by sending us a direct message on social media using @LGUSSupport. In the meantime, you may visit this link for troubleshooting regarding water link issues on LG washers: https://www.lg.com/us/support/help-library/lg-washer-why-is-my-front-load-washing-machine-leaking--1431986512448 -Cazz.

Hello, Omaira. We are sorry to hear that the ENERGY STAR® Certified LG Ventless Washer/Dryer Combo LG WashCombo™ All-in-One 5.0 cu. Ft. Mega Capacity with Inverter HeatPump™ Technology and Direct Drive Motor, Model # WM6998HBA, failed, and is not what you expected. Delivering the high-quality products our customers expect is important to us. We sincerely apologize that in this case, we fell short. We value our customers and would like to make this right if we can. Please contact us on social media using our handle @LGUSSUPPORT at your earliest convenience...^Ivan.

We appreciate you taking the time to provide feedback. We’re disappointed to hear about the service and part availability concerns you experienced. Should you ever need help, please don’t hesitate to call 1-888-542-2623, Monday–Sunday, 8 a.m. to 9 p.m. ET.

Hi Mike, thank you for taking the time to share your experience. We understand you’re not getting the drying performance you expected from your LG WashCombo All‑in‑One 5.0 cu ft Mega Capacity unit with Inverter HeatPump Technology, model WM6998HBA. This system is designed to fully wash and dry in one cycle, and when clothes remain damp, one helpful first step is to check that the drum’s lint filter is completely clean, as airflow is essential for proper heat pump drying. For additional guidance tailored to washer‑dryer combo drying performance, this support article may help: https://www.lg.com/us/support/help-library/lg-washer-dryer-combo-troubleshooting-poor-drying--1337696273691TWW If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care Team ^Rich

Hi Rich, thank you for sharing your experience with your LG WM6998HBA WashCombo™. We appreciate you letting us know your thoughts on the lint management and maintenance requirements. A few helpful steps that can improve day‑to‑day use include: ⦁ Running the Dryer Maintenance Cycle regularly to keep airflow clear ⦁ Checking the drum filter after each drying cycle ⦁ Ensuring the auto‑clean system completes its cycle without interruption ⦁ Keeping the area around the drain clear so water can flow properly You can also review additional troubleshooting guidance here: https://www.lg.com/us/support/help-library/lg-washer-dryer-combo-troubleshooting-poor-drying-performance--20153781923566 If you’d like us to review your case in more detail or explore available service options, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com so our team can assist you directly. #LifesGood ❤️ LG Digital Care Team ^Rich

Hello, Afie. Thank you for sharing your experience with your LG Washer Dryer Combo. The way you described the long drying times, clothes still coming out damp, and the lint collecting around the tub top gives a clear picture of how this is affecting your day‑to‑day use. Feedback like this is important, especially when it highlights both performance and maintenance challenges. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this drying‑performance and lint‑buildup issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to these helpful links for dryer troubleshooting and airflow guidance: https://www.lg.com/us/support/help-library/long-dry-time-washer-dryer-combo-unit--1337785583277 & https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634 ^James

Thank you for sharing your experience! We know how important it is for your appliances to work seamlessly in your daily routine, and we’re here to help make things right. We'd love to learn more about what you're experiencing and explore how we can support you. When you have a moment, please send us a private message with your contact info and product details through our social media platforms @LGUSSupport and we'll be ready to look into this with care and attention. ^Anthony

Hey Gordon. Thank you for sharing your experience with your LG All-in-One WashCombo. We understand that performance expectations vary, and your feedback helps highlight where innovation can evolve. LG is committed to refining smart laundry solutions; every insight like yours helps shape future improvements. We can help you get your clothes dry as well as select the right cycle for your laundry. Check out these cycles here: https://spr.ly/6428f7Zne. For more help, email at https://spr.ly/6429f7Zn5 with your contact details. We appreciate your perspective and the opportunity to keep building better.