Customer reviews for LG 5.0 cu. ft. All-in-One Washer & Dryer Combo w/ Inverter HeatPump Technology forMember photos









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Verified Purchase
Amazing machine!
I purchased this machine over a month ago, and it is a game changer. I almost went with a different brand, and I couldn't be happier I went with the LG washer dryer combo. If you follow the manufacturers recommendations it works like charm, it has even washed and dried our comforter with out a problem. The washer is great and I have never had a machine that actually gets my whites white. The dry times are a bit longer than a normal dryer, but that is the trade off for energy savings. I typically dry my cloths and take them out slightly damp and hang them up. I would reccomed this machine to anyone who is looking to save space. My only caution to a potential buyer, would be to keep up on the maintenance and your machine will perform at its best. You need to wipe the lint after each dry cycle off of the door seal, and clean the lint filter after every use. I also need to periodically clean the drain filter and very gently clean the heat exchanger every 30 or so cycles depending on how much I use the dryer . We are a family of 4, so the machine runs a lot, and it also has to deal with dog hair. Thank LG for a great machine.
Verified Purchase
No good product.
[This review was collected as part of a promotion.] I returned this product within a day and a half of having it . It can take up to 3 hours to wash a load and at the end you still have to select the DRY setting at least twice to finish drying one load of laundry. That dry setting goes on for two hours snd forty five minutes two times ! don’t forget . What a nightmare. Great idea , but this all in one needs more work .
Hello, Reria M Elvinton. Thank you for bringing your experience with the ENERGY STAR® Certified LG Ventless Washer/Dryer Combo LG WashCombo™ All-in-One 5.0 cu. ft. Mega Capacity with Inverter HeatPump™ Technology and Direct Drive Motor, Model # WM6998HBA to our attention. We sincerely apologize for the inconvenience you encountered. We understand that you returned the WasherCombo™ All-in-One within a day of use, and we are disappointed to read that it failed to meet your expectations. Your experiences with the washer will help us better understand why the drying times were so long. If you’re open to it, we would appreciate understanding more about your experience. Your insights would be invaluable in helping us determine what went wrong, and we kindly ask that you contact us via social media with our handle @LGUSSUPPORT to share what settings you used for the drying process...^Ivan.
Verified Purchase
Honesty is key
[This review was collected as part of a promotion.] We purchased this unit about two months ago. We overall enjoy the unit and it seems to function well. We do have two issues. One is with the dryer function. It doesn't always dry the loads 100% we have done small single item loads, full loads, and everything in between. It has about a 95% chance of drying completely the first time. I know the problem isn't caused by water or power supply and definitely not drainage related as I keep up on cleaning it out due to the amount of animals we have. The other issue we run into is related to user error. The hassle of cleaning the door seal every is annoying and if it gets missed the unit leaks out of one of the corners near the drain. Minor annoyance but nothing terrible. All in all we love the machine and it's simple to use features. The lack of dryer vent and power consumption is great!
Verified Purchase
Bad drying
[This review was collected as part of a promotion.] Honestly I bought this 2 weeks ago and I am not satisfied. It washes great but drying is another story. I’ve tried every combination of wash and dry and it is not drying properly. Also the smell! My clothes come out smelling like burnt rubber. It should not be that bad. It’s very unfortunate. Now I’m just going to make other arrangements to have the 220 installed and buy the tower.
Hi Cathy07. Thank you for sharing your feedback. We are sorry to read that the ENERGY STAR® Certified LG Ventless Washer/Dryer Combo LG WashCombo™ All-in-One 5.0 cu. Ft. Mega Capacity with Inverter HeatPump™ Technology and Direct Drive Motor, Model # WM6998HBA is not drying properly and we sincerely apologize for any inconveniences to you. The rubber smell will dissipate after a few washes, but to help with that, please try operating the Tub Clean cycle without any laundry items in it, then select the Dry Only cycle with dryer sheets without any clothing items in the tub. If you have further questions about how to improve the drying performance, please contact us on social media with our handle @LGUSSUPPORT and let us know what type of loads , and settings you are using...^Ivan.
ALL LIES!!!!!
The only time it only takes 2 hours is on quick wash!!!! It takes 5 and a 1/2 hours to wash and dry one load of towels. A normal washer only takes 1 hour to wash no mater what and a normal dryer only takes an hour and a half no matter what. This peace of trash takes all day for one load. And gets cloged on every load!!!!!! I shouldn't have to drain it everyday and clean it just to use it!!!!! It says its for large families but I can't keep up with the laundry if it takes all day for one load!!!!! If a normal washer and dryer only takes 2 and a half hours then this should only that that no matter what setting it is on!!!!!
Hello, Kristal. Thank you for sharing your experience with your LG washer & dryer. We understand how important efficiency and reliability are when managing laundry for a large household. Your feedback about cycle duration and drainage maintenance is valuable and helps us evaluate real-world performance. For guidance on optimizing wash and dry times, as well as maintaining proper drainage, you can visit our support page here: https://www.lg.com/us/support/help-library/lg-washer-dryer-combo-cycle-times-and-drain-care-CT10000010-20150737965681. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this cycle time and drainage issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
Verified Purchase
Pretty good. Seems like the engineering was rushed
[This review was collected as part of a promotion.] I like being able to throw in a load and not have to switch the load to the dryer. However, the dryer doesn't always complete drying, and I have to run it longer. I'm not sure why it's not sensing the moisture, you'd think it could do that. I did figure out from the scattered and incomplete documentation that you can combine the reservoirs for detergent and softener into one large detergent reservoir. I never use softener, so that was great! The lint trap is a little wonky. The engineers really didn't figure that all the way out. The app tells me when the cycle is done, which is nice, but it says to open the door or remove the load immediately to avoid odors. I don't think this should be required.
I love this washer/dryer
I love this washer dryer combo.I do have to keep up with the maintenance removing lint from lint trap and empty water from drain but over all it's a great washer/dryer. It does take longer to dry clothing because it dries by heat pump but I dont mind because it's only my husband and I that I have to wash for. If I had a big family I would recommend 2 or 3 of these. We've had ours for 2 years with no issues. I love that it saves space in our small laundry area. It has lots of good features and wash /dry cycles. I also love the auto dispenser for laundry soap and softner. I dont have to put that in every load.I think the dispenser holds about 10 loads worth of soap and softner. The clothes sometimes come out feeling damp but it's just the humidity. After I have the clothes out for a few minutes I can tell they are actually dry. I never fill the machine full of clothing. Half way is the most I load for max performance.
Leaks, bounces and doesn't dry well
I've had my new washer combo for a total of 3 days and it's already started leaking out the bottom and making noise and bouncing while drying a load of clothes😢 Every time I turn it on it says the detergent is too low. I really thought this was gonna be the answer to all my laundry problems as I have 5 people in my household and always doing laundry but it's taking so long just to finish 1 load and I end up having to run it through a second drying cycle to get it all dry. I'm more than likely returning this week and going back to the old school type of washer and dryer.
Hi there. We totally get how important it is to have a reliable LG laundry buddy, especially with a busy household. Which is why we want to be able to provide a helping hand regarding the experience you're having. We do have an article that can help with the leak of your LG Washcombo here: https://www.lg.com/us/support/help-library/lg-washer-why-is-my-front-load-washing-machine-leaking--1431986512448 As well as being able to reach out to us through a DM @LGUSSupport in case of anything else. ~Kimmy
TERRIBLE SERVICE AND PRODUCT
TERRIBLE SERVICE AND PRODUCT. STILL TRYNG TO REPAIR IT ALMOST A YEAR LATER
Terrible product
Huge regret buying this product. Takes 2 cycles to dry. LG says nothing wrong. Will never buy another LG product.
Hello. We appreciate you sharing your thoughts and experience regarding your LG WM6998HBA Washer-Dryer Combo. We always strive to deliver exceptional drying efficiency and optimal fabric care performance for our laundry appliances, and we want to help ensure your unit dries your clothing quickly and effectively. To help optimize your laundry drying times, we recommend verifying that the clothing load size matches the selected cycle capacity, ensuring the household water supply valves remain open throughout the cycle so the condensing system can extract moisture, and checking that the drum is not overloaded. For a comprehensive walkthrough and additional troubleshooting steps regarding drying performance, please visit our official help resource at https://www.lg.com/us/support/help-library/long-dry-time-washer-dryer-combo-unit--1337785583277. We want to help ensure your laundry setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James