Customer reviews for LG 5.0 cu. ft. All-in-One Washer & Dryer Combo w/ Inverter HeatPump Technology forMember photos
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You will regret buying this
I regret this purchase. This does not work well. It takes the whole day to dry a load and even after that the clothes are still damp and need to be air dry.
Hello, April. We appreciate you sharing your experience with your LG Dryer. The details you provided about the extended drying times and clothes still coming out damp help us understand what’s happening with your specific unit, and we want to take a closer look at this for you. To allow us to properly investigate the details of your specific product model and to see how we can assist with your drying issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to these helpful links for reference on the specific issues you're encountering: https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634 & https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634 ^James
High maintenance. Lengthy washing cycle times.
The same complaints as below. Lengthy drying times and even after that the clothes are still damp. It collects lint around the tub top which is time consuming and difficult to completely remove.
Hello, Afie. Thank you for sharing your experience with your LG Washer Dryer Combo. The way you described the long drying times, clothes still coming out damp, and the lint collecting around the tub top gives a clear picture of how this is affecting your day‑to‑day use. Feedback like this is important, especially when it highlights both performance and maintenance challenges. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this drying‑performance and lint‑buildup issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to these helpful links for dryer troubleshooting and airflow guidance: https://www.lg.com/us/support/help-library/long-dry-time-washer-dryer-combo-unit--1337785583277 & https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634 ^James
Dryer Nonfunctional. Waste of money
Waste of money just an overpriced washing machine. The dryer function doesn't work clothes will never get dry. Buy washer and dryer and separately and avoid these gimmicks that don't work
Hi Mike, thank you for taking the time to share your experience. We understand you’re not getting the drying performance you expected from your LG WashCombo All‑in‑One 5.0 cu ft Mega Capacity unit with Inverter HeatPump Technology, model WM6998HBA. This system is designed to fully wash and dry in one cycle, and when clothes remain damp, one helpful first step is to check that the drum’s lint filter is completely clean, as airflow is essential for proper heat pump drying. For additional guidance tailored to washer‑dryer combo drying performance, this support article may help: https://www.lg.com/us/support/help-library/lg-washer-dryer-combo-troubleshooting-poor-drying--1337696273691TWW If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care Team ^Rich
dryer not working
I bought it in Oct 31, 2024 and just over a year it is not working. Got it serviced, the PCB board is not working and now the part is discontinued. Not recommending.
We appreciate you taking the time to provide feedback. We’re disappointed to hear about the service and part availability concerns you experienced. Should you ever need help, please don’t hesitate to call 1-888-542-2623, Monday–Sunday, 8 a.m. to 9 p.m. ET.
Poorly designed
The lint management is appalling. And there's a water drain an inch and a half above the floor. I've never owned a laundry system that requires so much maintenance.
Hi Rich, thank you for sharing your experience with your LG WM6998HBA WashCombo™. We appreciate you letting us know your thoughts on the lint management and maintenance requirements. A few helpful steps that can improve day‑to‑day use include: ⦁ Running the Dryer Maintenance Cycle regularly to keep airflow clear ⦁ Checking the drum filter after each drying cycle ⦁ Ensuring the auto‑clean system completes its cycle without interruption ⦁ Keeping the area around the drain clear so water can flow properly You can also review additional troubleshooting guidance here: https://www.lg.com/us/support/help-library/lg-washer-dryer-combo-troubleshooting-poor-drying-performance--20153781923566 If you’d like us to review your case in more detail or explore available service options, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com so our team can assist you directly. #LifesGood ❤️ LG Digital Care Team ^Rich
Perfect love it
I am very pleased with the with the washer and dryer combo. I use the dry more option and it completely every time, even a large comforter. IM in the process of building a mother in law flat it will be perfect for it. I won't need the 220 volt outlet and no dryer vent.
Hey there! We appreciate your feedback on this washer-dryer combo review! We know your mother-in-law will love the convenience and ease of use of this model. She can even download the LG ThinQ App to run laundry cycles and get notifications of when the cycle is completed while on the go! If you happen to have any additional questions, let us know on social media @LGUSSupport. We want to be here to help out and give you and your mother-in-law any information needed to learn more about what makes LG so great! ~ Ryan
takes forever and i don't like the steam dry
Realistically, a load of jeans, towels or bedding takes 5-6 hours to wash and dry. Definitely NOT efficient. The items usually feel slightly damp and are often wrinkled too. I do not care for the steam dry. I'm grateful we kept our regular, old, separate washer and dryer because I often end up using that set along with this combo machine to keep up with laundry for my family of 7. Lint builds up along the rubber door seal which gets everywhere when unloading, and is such a hassle to clean I cannot locate a cycle for only Rinse & Spin. Space saving, yes, and that's my only positive review.
Hi. Thank you for sharing your experience with you LG Washer Dryer combo. Your feedback about cycle duration, drying performance, lint buildup, and the missing rinse & spin option is valuable and helps us understand how the combo unit is functioning in your household. For reference, you can explore LG washer/dryer combo support and cycle guides here: https://www.lg.com/us/support/help-library/lg-washer-dryer-combo-cycle-guide-CT10000012-20150737965681. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this cycle and drying efficiency issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
ALL LIES!!!!!
The only time it only takes 2 hours is on quick wash!!!! It takes 5 and a 1/2 hours to wash and dry one load of towels. A normal washer only takes 1 hour to wash no mater what and a normal dryer only takes an hour and a half no matter what. This peace of trash takes all day for one load. And gets cloged on every load!!!!!! I shouldn't have to drain it everyday and clean it just to use it!!!!! It says its for large families but I can't keep up with the laundry if it takes all day for one load!!!!! If a normal washer and dryer only takes 2 and a half hours then this should only that that no matter what setting it is on!!!!!
Hello, Kristal. Thank you for sharing your experience with your LG washer & dryer. We understand how important efficiency and reliability are when managing laundry for a large household. Your feedback about cycle duration and drainage maintenance is valuable and helps us evaluate real-world performance. For guidance on optimizing wash and dry times, as well as maintaining proper drainage, you can visit our support page here: https://www.lg.com/us/support/help-library/lg-washer-dryer-combo-cycle-times-and-drain-care-CT10000010-20150737965681. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this cycle time and drainage issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
WORST APPLIANCE I HAVE EVER PURCHASED
BUYER BEWARE! If you are washing clothes for more than one person, you will always have loads of laundry piling up or you will be running your machine 24/7. I have never been able to get more than three loads of laundry done in one day because unless I do a quick wash, every load take between 4-5 HOURS! I have NEVER had a load of towels come out completely dry in the first 4 hour wash/dry cycle, even with only washing 5 towels. Every single time I have to re-run a dry cycle that takes an additional 1.5-3 hours. So if you ever plan on washing and drying towels, make sure you have about 7 hours to do so. The unit itself is quiet but does reverberate at times causing an unpleasant vibration that’s hard to get away from if your unit is in the common spaces of your home. The only good thing I’ve found so far is that a few connect the unit to the LG app it lets you know if there’s an issue or to remove the load when finished.
Hi there! Thank you for sharing your experience with our LG washcombo. We truly appreciate your feedback and understand that managing laundry can be quite a task, especially with multiple loads. We want to help make your drying experience even better! If you haven’t already, check out our LG Library Article for some helpful tips: https://www.lg.com/us/support/help-library/lg-washer-dryer-combo-troubleshooting-poor-drying-performance--20153781923566. If you have any other questions, please don't hesitate to let us know through a DM @LGUSSupport. We would be more than happy to proceed with getting all the questions answered. ~Kimmy
Stick with a traditional dryer....
Stick with a traditional dryer unit boys and girls, because the dryer feature on this machine is far from "efficient". "Great Energy Savings" - where? It takes hours to dry a tiny load - no thank you! I thought it was just me - but after reading various other reviews - it seems I'm not the only one - unfortunately. At one point I thought I would just test out the drying feature - I put one DRY t-shirt into the machine and it "sensed" that it would take 1 hour and 34 minutes to dry - what the - it was already dry.... The washing performance it just like any other machine - but I don't think it's dispensing detergent either... I was looking for an upgrade and got a lemon instead....
Dear Valued Customer, Thank you for taking the time to share your experience with the LG WM6998HBA. We're truly sorry to hear that the unit hasn't met your expectations—especially in terms of the drying performance. We understand how frustrating it must be to expect improved efficiency and convenience, only to be let down by long drying times and confusing sensor readings. While combination washer-dryer units like this one are designed for energy efficiency and space-saving, we know the drying process can sometimes feel longer than traditional units, especially with certain fabrics or load sizes. Regarding the detergent dispensing issue and the drying sensor behavior—those definitely shouldn’t be concerns you have to deal with. We'd like to work with you to troubleshoot these features or explore service options if necessary. Please reach out to our customer support team at 1-888-542-2623, available Monday through Sunday from 8 a.m. to 9 p.m. Eastern Time. When you call, please mention your review so we can prioritize your case. Our goal is to make this right and ensure you're getting the performance you expected from your investment. Thank you again for your feedback—it helps us improve, and we truly value your voice as a customer. Sincerely, The LG Electronics Team