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Customer reviews for LG 5.0 cu. ft. All-in-One Washer & Dryer Combo w/ Inverter HeatPump Technology for
LG 5.0 cu. ft. All-in-One Washer & Dryer Combo w/ Inverter HeatPump Technology
3.9 out of 5 stars
stars
879 ratings879 reviews
  1. 5 stars60% (529)
  2. 4 stars14% (119)
  3. 3 stars5% (42)
  4. 2 stars4% (33)
  5. 1 star18% (156)

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Showing 71-80 of 879 reviews
Feb 16, 2024
Reviewer name: Walter Fubar
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

[This review was collected as part of a promotion.] Exceeds my expectations. I had a dryer stacked on a washer and could not get behind it as I have a laundry room in a condo. Now all I do is throws laundry in and hit start. Detergent and softener dispenses automatically.

Review from lg.com
Helpful?656FAJGUECN613610468109
Jan 29, 2024
Reviewer name: sacstrom
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Cool concept, damp-dry only, false advertisement.

[This review was collected as part of a promotion.] Looks cool and washes well, but drying is aweful. Between the cost (i.e. not cheap), a decent amount of 5 star reviews and TV marketing claim that it can do a load start to finish in under 2 hours, I was sold on it. I was a little surprised when the first small test load started with 4 hours to go, rather than the advertised 2 hours. I was more surprised after the 4 hours that the clothes were still damp. But I was astonished when a dry only cycle that was started before going to bed still told me I had 4 minutes to go in the morning...and the clothes were still damp. If you are OK with hanging every load for an hour or two to finish the drying, this unit might be fine. But for anyone who is used to a 'real' dryer, it is not. BTW...the all-in-one unit was returned for separate units (WM6700HBA and DLEX6700B), and they work great!

Review from lg.com
Helpful?656FAJGUECN613610468109
reply from LG Digital Care Team

Greetings, we appreciate your candid and sincere feedback regarding the LG all-in-one washer combo. Our team has been diligently striving to enhance and upgrade the features and overall quality of our products, aiming to reintroduce convenience and comfort into busy lifestyles. We apologize for any dissatisfaction you experienced with your purchase. Your valuable comments will serve as a valuable learning opportunity for us to ensure your future satisfaction as a customer. Thank you for your support. ~Tanisha

Oct 27, 2025
Reviewer name: Marihah
1 out of 5 stars
1 out of 5 stars review

Would give 0 stars if possible

Worst machine we’ve ever purchased. So many issues from day one wish I never bought it. Takes a minimum 6 hours for 1 load so you can basically do 1 load of laundry a day (not even all of your clothes, literally ONE LOAD). Clothes come out hard (even with softener), wrinkly, and still dirty. Cannot try to save time by washing loads together because it rips your delicates if not washed on delicate, and destroys jeans if not washed on denim load. Clogs on average every 2 months so you have to sit there with a bucket to drain it or call a technician to do it if you can’t do it yourself. I’ve started handwashing my clothes to avoid using this machine. Run away.

Review from lg.com/ca
Helpful?656FAJGUECN613610468109
reply from LG CareQ

Dear Valued Customer, Thank you for sharing your feedback about your experience with the LG WM6998HBA washing machine. We are genuinely sorry to hear about the multiple issues you’ve encountered and understand your frustration with the performance of the machine. We know how important it is to have reliable appliances, and we sincerely apologize that this product has not met your expectations. Regarding the extended wash times, some cycles on high-efficiency washers, especially on energy-saving or deep-clean settings, can take longer. However, six hours for a single load is certainly not normal, and we want to help troubleshoot this issue. We recommend checking the machine’s settings and load size, as overloading or incorrect settings could cause longer cycles. Our team can walk you through potential solutions, or we may need to schedule a technician visit to ensure the washer is operating as intended. We’re also concerned about the clothing damage and clogs you mentioned. Washing delicate items in the wrong settings or mixing heavy items (like jeans) with lighter ones can sometimes cause damage, but the washer should not be excessively causing harm under normal usage. The clogging issue is also not typical, and we'd like to investigate this further to ensure there’s no underlying problem with the drainage system. We recommend reaching out to our customer support team with your purchase details and serial number, so we can arrange for a service call or assist with troubleshooting. We want to ensure that you get the best possible performance from your LG washer, and we’re here to help resolve these issues. Please contact us at 1-888-542-2623 or email us at [email address], and we’ll be happy to assist you further. We truly appreciate your feedback, and we are committed to resolving this for you. Thank you for bringing these concerns to our attention. Sincerely, The LG Electronics Team

Mar 14, 2024
Reviewer name: Aaaa11
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

So far so good

[This review was collected as part of a promotion.] I was very skeptical before buying this combo machine. But after knowing it was new technology, I am happy to have it. It's a ventless design, which i love. Fit in my tight laundry space. It didn't need 240v, so i didn't spend money on an electrician. It's been working really well. You don't need to move wet stuff to a dryer. You can just wait until it dries. Perm and press function not so good. I personally take them out before drying completely and hang dry like shirts and pants.

Review from lg.com
Helpful?656FAJGUECN613610468109
May 15, 2024
Reviewer name: HopefulWasherDryer
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Great unit when it works

[This review was collected as part of a promotion.] The first unit I purchased back in January 2024 was defective and did not work correctly. It did a very poor job at drying clothes. After a visit from LG, the product was determined to be defective and LG replaced the unit at no cost to me. I can confirm that the new unit works perfectly. If judging from the new unit alone, I will say that the new unit is one of the most amazing washer / dryers I've had. It is very efficient, requiring only a 110 v plug and does not require a separate dryer vent. I recommend using 'AI Wash + Dry', this is able to effectively wash and dry clothes, and pretty much any type of clothes. The cycles are customized based on what you're washing (towels vs clothes vs. linens). Large / bulky items do not seem to be a problem for this unit either. I have not yet even needed to use a second dry cycle. So, I'm giving this unit a 4 star rating. When it works, it's 5 stars. When it doesn't it's probably 2 stars at best. I'm hopeful this new unit will continue to work correctkly.

Review from lg.com
Helpful?656FAJGUECN613610468109
Jan 29, 2026
Reviewer name: Fair03
2 out of 5 stars
2 out of 5 stars review

High maintenance/poor performance

We have owned our LG washer/dryer for just over 2 years. I was attracted to the design and size since I have a small laundry area and I only do laundry for 3 people. We have owned several LG products and have always thought they were good quality. This, however, is not worth the price. A few months after buying it, a load would take all night long (8 hour) to complete and still would not be dry. After doing some research, I cleaned the machine inside and out and it started working better. But it seems to require this maintenance every 6 months. Highly do not recommend.

Review from lg.com
Helpful?656FAJGUECN613610468109
reply from LG

Hello. Thank you for sharing your experience with your LG Washer Dryer Combo. The way you described the long dry times, the need for frequent maintenance, and how the unit performs after two years gives a clear picture of what you’ve been dealing with, and your feedback on day‑to‑day usability is helpful for us to review. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this drying‑performance issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on washer‑dryer care and operation: https://www.lg.com/us/support/help-library/long-dry-time-washer-dryer-combo-unit--1337785583277 ^James

Mar 2, 2024
Reviewer name: Reria M Elvington
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

No good product.

[This review was collected as part of a promotion.] I returned this product within a day and a half of having it . It can take up to 3 hours to wash a load and at the end you still have to select the DRY setting at least twice to finish drying one load of laundry. That dry setting goes on for two hours snd forty five minutes two times ! don’t forget . What a nightmare. Great idea , but this all in one needs more work .

Review from lg.com
Helpful?656FAJGUECN613610468109
reply from HSAd

Hello, Reria M Elvinton. Thank you for bringing your experience with the ENERGY STAR® Certified LG Ventless Washer/Dryer Combo LG WashCombo™ All-in-One 5.0 cu. ft. Mega Capacity with Inverter HeatPump™ Technology and Direct Drive Motor, Model # WM6998HBA to our attention. We sincerely apologize for the inconvenience you encountered. We understand that you returned the WasherCombo™ All-in-One within a day of use, and we are disappointed to read that it failed to meet your expectations. Your experiences with the washer will help us better understand why the drying times were so long. If you’re open to it, we would appreciate understanding more about your experience. Your insights would be invaluable in helping us determine what went wrong, and we kindly ask that you contact us via social media with our handle @LGUSSUPPORT to share what settings you used for the drying process...^Ivan.

May 7, 2024
Reviewer name: Sue7087 Future
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Many great features

[This review was collected as part of a promotion.] I bought this maybe a month ago I am very happy with it. There are a couple of things I wish was on it. Sometimes I just like to air dry for freshness, and I haven’t figured out how to do that yet And I have a problem with it going off balance because my load isn’t big enough, but it’s just me. I love how I can put my quilts in there and they wash and dry in like an hour and 52 minutes. Sometimes it just takes longer to dry things. All in all, I am happy What?

Review from lg.com
Helpful?656FAJGUECN613610468109
Feb 5, 2024
Reviewer name: Schergen
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Be patient

[This review was collected as part of a promotion.] Put it anywhere!!! The idea and the concept are great. The size is also very nice. The automatic detergent and fabric softener are also a key feature. We are still learning what setting to use for the optimal load. The only negative thing I have to say is the drying cycle sometimes the clothes dry fine sometimes the clothes don’t seem like they dry at all when running on wash and dry, or AI and dry, it seems to not always matter the size of load either so we are still figuring the settings out but overall the machine seems to be performing pretty well the fact that it does not have an exhaust and it’s 110. It is also a key feature if the drying cycle continues not to dry, I will have to Figure out another solution for drying the clothes

Review from lg.com
Helpful?656FAJGUECN613610468109
reply from Customer Care

Hey there, we appreciate you leaving us a review on your washer/dryer combo. We're so glad to hear that you're loving your combo unit! If you have questions or need assistance, please contact us via private message on social media @LGUSSupport. Don't forget to include your contact details, model, and serial number. We're here to help! ^Anthony

Mar 4, 2024
Reviewer name: Yet Another Dude
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Pretty good.

I think most people would find this is pretty heavy, so moving it yourself is probably gonna be a struggle, Installation was easy with most of the necessary tools included. You just need a level. I used a bubble level. I've only tried a few cycles. Drying takes longer than I was used to when I had a resistive electric dryer on a 30 amp circuit. But it's not a big deal since I don't generate laundry fast enough to require faster laundry. And of course since the washer and dryer are combined, I don't need to go back to the laundry soon after starting a wash. Still, it would be nice to have a faster heat pump that uses 30 amps that many people probably have already in their laundry rooms. I had a GFCI NEMA 5-15R receptacle that I plugged it in, and it seems the inverter trips the GFCI when a drying cycle starts, so I replaced it with a non-GFCI receptacle. Now there's probably an electrical code violation in my laundry room and I'm not sure what to do about that yet. I'm surprised there is no combined delicates wash and dry cycle. There are only separate delicates wash and delicates dry cycles. This should be easy to add with a firmware update.

Review from lg.com
Helpful?656FAJGUECN613610468109