Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for LG 5.0 cu. ft. All-in-One Washer & Dryer Combo w/ Inverter HeatPump Technology for
LG 5.0 cu. ft. All-in-One Washer & Dryer Combo w/ Inverter HeatPump Technology
3.9 out of 5 stars
stars
879 ratings879 reviews
  1. 5 stars60% (529)
  2. 4 stars14% (119)
  3. 3 stars5% (42)
  4. 2 stars4% (33)
  5. 1 star18% (156)

Member photos

  • +10 images
Sort by |
Showing 61-70 of 879 reviews
Apr 26, 2026
Reviewer name: AprJ
1 out of 5 stars
1 out of 5 stars review

You will regret buying this

I regret this purchase. This does not work well. It takes the whole day to dry a load and even after that the clothes are still damp and need to be air dry.

Review from lg.com
Helpful?656FAJGUECN613610468109
reply from LG

Hello, April. We appreciate you sharing your experience with your LG Dryer. The details you provided about the extended drying times and clothes still coming out damp help us understand what’s happening with your specific unit, and we want to take a closer look at this for you. To allow us to properly investigate the details of your specific product model and to see how we can assist with your drying issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to these helpful links for reference on the specific issues you're encountering: https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634 & https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634 ^James

Mar 13, 2026
Reviewer name: Mike4325
1 out of 5 stars
1 out of 5 stars review

Dryer Nonfunctional. Waste of money

Waste of money just an overpriced washing machine. The dryer function doesn't work clothes will never get dry. Buy washer and dryer and separately and avoid these gimmicks that don't work

Review from lg.com
Helpful?656FAJGUECN613610468109
reply from LG Digital Care Team

Hi Mike, thank you for taking the time to share your experience. We understand you’re not getting the drying performance you expected from your LG WashCombo All‑in‑One 5.0 cu ft Mega Capacity unit with Inverter HeatPump Technology, model WM6998HBA. This system is designed to fully wash and dry in one cycle, and when clothes remain damp, one helpful first step is to check that the drum’s lint filter is completely clean, as airflow is essential for proper heat pump drying. For additional guidance tailored to washer‑dryer combo drying performance, this support article may help: https://www.lg.com/us/support/help-library/lg-washer-dryer-combo-troubleshooting-poor-drying--1337696273691TWW If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care Team ^Rich

Apr 14, 2024
Reviewer name: Jpmark
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

You'll love it, if you know what to expect

I've had this machine for about a month. With a family of 6, it has to perform, and so far has done so. After using these combo units on a trip to japan, I've been waiting for them to be available from a reliable maker in the US. The good. For most loads, the AI wash/dry cycle gets clothes clean and dry in between 2 and 2.5 hours. Not having to switch machines makes this really flexible for busy days, overnights etc. No more forgotten loads in the washer that need to be rewashed. Capacity is great, but you can't stuff it full. It takes 4+hrs if totally loaded (think shoved in to fit). Leave 1/3 to 1/2 the space empty and you'll be happy. Built in storage/dispenser for detergent and softener keeps things neat and easy. The machine is quiet. The app is intuitive, and has some fun features like changing the cycle complete tune as well. Very attractive unit. Single dial interface works well. Lots of options if you like them. 120v power and no vent is AWESOME. Flexible placement, no clogged dryer vents, no associated fire hazard, and uses so much less electricity. We have solar so our overall use is monitored daily, and it has dropped considerably given we run 5 to 10 loads a week. In CT power is expensive, this makes a huge difference and is overlooked by many. Very gentle on clothes, less shrinking, less color fading, comes out feeling "different" but probably because they are dry but not desert hot/dry and over worked. The different. You'll likely need to change your laundry approach. Instead of doing loads all weekend, back to back switching machines constantly (ie a load is ready every 60min once you get the process moving), daily laundry is better, and I've found much easier. No big piles to fold, kids can run a load on their own with 2 button pushes, and the whole process is just smoother. I really like the change it pushed. Some may not. The things I don't love. Minor but a few. First, the lint filter is on top of the machine, so you can't install under a counter. The filter is easy to clean, but the vent that discharges into it also collects lint and is a pain to remove and clean. Second, it collects lint on the seals. A quick wipe down every load keeps things clean, but be ready for that. Otherwise it ends up back in the clothes. We've had a few instances where it just didn't dry. One when the laundry room door was closed and the unit got hot. Seems to need good airflow even though it is using water to help condense moisture as it dries. It can handle large bedding. But you may find that it dries faster hanging it than in this machine, especially if it comes out damp and you select the dry only mode. Just hang it up if you can or drape over a railing. AI mode is fastest. Normal, wash/dry and dry only are 30 to 50 percent longer. Let the machine do the thinking when possible. Overall, fantastic purchase, hopefully it lasts.

Review from lg.com
Helpful?656FAJGUECN613610468109
Apr 5, 2024
Reviewer name: tink123
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Convenient but dryer needs improvement

I just bought the washer dryer about a week ago and it has its pros and cons. Pros: It is convenient that you can wash and dry the clothes all in one machine. You can fill up the laundry detergent dispenser to last for several loads. You can follow how your load is going and if it is done in the app. Cons: We consistently have to dry every load twice. We have tried several ways to wash/dry the clothes so that they are actually dry at the end. This includes only filling the washer/dryer halfway with clothes, wash and dry followed by dry only, wash and dry AI followed by dry only, wash by itself then dry only 120 minutes (all which required an extra dry session). It would be really helpful to be able to dry it right the first time and if there was a function to make clothing more dry instead of a consistent damp. The lint filter is also difficult to pull out without breaking.

Review from lg.com
Helpful?656FAJGUECN613610468109
reply from LG Digital Care Team

Hey there. We appreciate your honest feedback because it is important to us. It enables us to gain a fresh perspective and explore innovative ways to improve our services and future products. Let's try the steps in the article and see if these steps can shine some light on the drying performance of your LG wash dryer combo: http://spr.ly/6421wtsjF. Let us know how these steps help, send us a private message on social media @LGUSSupport with your contact information, model, and serial number. We're always here to help. ^ Diego

Mar 21, 2024
Reviewer name: JaeM
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great Product!

[This review was collected as part of a promotion.] I like this LG product so much because it has slick design with large capacity which can wash/dry bulky loads like bedding at one time and also it is quieter and makes better clean than my old washing machine. Washing and drying in the same machine is quite impressive and it has several great features, as well. It can be controlled remotely with my phone using ThinQ function. That's great!! Thank you!

Review from lg.com
Helpful?656FAJGUECN613610468109
reply from LG Digital Care Team

Hi Jae, we understand and appreciate you sharing your experience with your LG WM6998HBA WashCombo All‑in‑One Washer Dryer. It’s great hearing how much you’re enjoying the sleek design, large capacity, and the convenience of washing and drying bulky loads in one machine. The quiet performance, AI features, and ThinQ remote control are key strengths of this model, and it’s wonderful knowing they’re making your laundry routine easier. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Rich

Dec 11, 2025
Reviewer name: Eduardo
1 out of 5 stars
1 out of 5 stars review

No good

We bought this machine in NNanaimo BC last year and it has been nothing but frustrating, it takes very long, and requires cleaning thi and that otherwise it doesn't perform. Like when you go get your clothes after 5 hours and still wet.. definitely not for a busy family like ours..

Review from lg.com/ca
Helpful?656FAJGUECN613610468109
May 2, 2024
Reviewer name: Old ladyn new tecnology
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great machine

[This review was collected as part of a promotion.] Replaced two machines for one. Best decision we made. So easy to use and love the all in one process. The lint filter is easy to clean and the automatic dispenser for detergent and softener is convenient. Have had the machine a month but am sure we are saving on electricity and detergent.

Review from lg.com
Helpful?656FAJGUECN613610468109
Apr 16, 2024
Reviewer name: Revaew
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

LG All in One

Excellent machine! We are very pleased with our LG All in One washer dryer. It’s great for us our laundry room is small and having the All in One makes it look big. Having the extra room is a real benefit. Not haven to switch laundry to a dryer is fantastic. We just put our laundry in push the button and walk away. The app on our phone notifies us when everything is done. Love it

Review from lg.com
Helpful?656FAJGUECN613610468109
Feb 4, 2024
Reviewer name: maya07
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

This Machine is Engineering Art!

[This review was collected as part of a promotion.] For two weeks now I've washed everything in sight, sometimes repeatedly, just for the joy and pleasure of using my new LG AI washer/dry combination machines. It is the best purchase I have made since purchasing the Smart June Oven the Zojirushi Breadmaker, and the Whynter ice cream maker. I've nick-named it my Tesla (the top model is the best car produced). It takes center place in my washroom with a striking piece of modern art displayed behind it. This machine is like working art - art that is also productive!

Review from lg.com
Helpful?656FAJGUECN613610468109
Jun 8, 2025
Reviewer name: George
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Two for the price of one.

This machine is an engineering marvel. We love it as it uses 120 volts. It is the quietest machine we have ever owned. It saves money by dispensing the correct amount of detergent and softener. It does give one the option to add more detergent and softener. No need to do anything. The built-in sensors will do this for you. It also has the dryer option built-in to the unit. Yes, there is some learning to be done in order to get the most out this machine. Well worth it. Just take the time to read what the instruction manual tells one to do and the prompts. There are also many videos on You Tube on how to use this machine.

Review from walmart.com
Helpful?656FAJGUECN613610468109