Hey there Clay! We want to help your laundry days be quick and easy with your LG washer/dryer combo so you can have a great experience. This link (https://tinyurl.com/2cnfy8e3) can offer troubleshooting tips to help with the long cycle times of your unit. We'd also be happy to provide you with a couple of troubleshooting videos (https://www.youtube.com/watch?v=y6ZpcvjFcvo)( https://www.youtube.com/watch?v=Akk7JP1cC0k), which can help as well. So we can make sure you're taken care of, please send us a private message on social media at @LGUSSupport with your contact details, model number, and details about any troubleshooting you've tried, and we'll be ready to help! *Josh

Hi there! Thank you for taking the time to share your experience with us. We're truly sorry to hear about the issues you’ve encountered with the LG WM6998HBA. We understand how frustrating it must be to constantly disassemble the machine and deal with its performance problems. Your feedback is important to us, and we'll use it to improve our products and services. -Shae

Hey! Thanks for sharing your feedback about your washer/dryer combo. It's super important to stay on top of appliance maintenance, and we want to make sure you feel at ease cleaning your filters. Check out this awesome video tutorial that will guide you through the process step by step: http://spr.ly/6423UD5wf. If you've got any questions or need help, feel free to hit us up on social media at @LGUSSupport. We're here for you! ~ Ivy

Hi there, we see that the drum roll you received wasn't exactly the sound that we were aiming for. We're here too dry the tears away. Thank you for bringing this to our attention. Please allow us to clear up the scene. Send a private message to our social media team using the handle @LGUSSupport with the serial/model number and a good phone number so that we can call this issue a thing of the past. ~Tanisha

Hey there! Let's help get your laundry dry as quickly as possible in your LG washer/dryer combo unit so you can truly enjoy it. We'd be happy to provide you with this YouTube video (https://www.youtube.com/watch?v=y6ZpcvjFcvo&t=172s), which talks about long drying times for combo units. We'd also be happy to provide this link (https://tinyurl.com/29bv73gz), which offers tips to help maintain your water pump from being clogged too often. Please send us a private message on social media at @LGUSSupport with your contact details, model number, and details about any troubleshooting you've tried. We're here, and we're ready to help! *Josh

Thanks for your glowing feedback, Skyler! 😊 It’s great to hear that you’re loving the convenience of your LG all-in-one WashCombo. Just toss in your laundry and let it handle the rest—truly a time-saver! If you ever need help or have questions, we're always here to help on social media @LGUSSupport. Happy washing! ✨*Joseph

Hey there Hector! Nothing beats having an all-in-one LG washer/dryer combo unit in your home, which you can easily control from your phone. Feel free to reach out to us on social media at @LGUSSupport if you ever need help with your unit in the future! *Josh

Hello, we appreciate you getting in touch with us, and we sincerely regret any inconvenience you may be experiencing at this time. In order for us to help you with this matter, we do invite you to contact us personally. If you need additional help, don't hesitate to give us a call, we would be pleased to help. You can reach us at 1-888-542-2623 from Monday-Sunday, 8a.m. to 9 p.m. Eastern Time.

Hi Ricardo, we understand and appreciate you taking the time to share your experience with the Ventless Washer/Dryer Combo LG WashCombo™ All‑in‑One 5.0 cu. ft. Mega Capacity with Inverter HeatPump™ Technology and Direct Drive Motor, model WM6998HVA. It’s great to hear how much you’re enjoying the space‑saving design, advanced smart features, and energy‑efficient performance — this model is built to deliver exactly that level of innovation. Since you’re getting excellent results already, one helpful tip is to keep the lint filter and door gasket clean, which supports smooth drying and long‑term performance. You can explore the full product details here: https://www.lg.com/us/washers-dryers/lg-wm6998hva-all-in-one-washer-dryer If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. ^Rich

Hey Lisa! We appreciate you sharing your LG WashCombo experience with us. Keeping laundry loads quick and easy with the 'set and forget' mindset of the WashCombo is key, so we'd love to help optimize the softness and dry time of your loads! To get started, we recommend checking out our guide at https://spr.ly/6424FgWAy for easy troubleshooting to improve the dry time of your cycles. For softer clothes, we recommend adding a fabric softener to your ezDispener for reduced static and restoring that comfy feeling! You can find more information on the best practices of adding cleaning products to your cycles in your owner's manual starting on page 21. You can download a PDF copy at https://spr.ly/6425FgWAJ under Manuals & Software. If you still need help, please feel free to tag or message us on social media @LGUSSupport. We're always happy to help! *Joseph