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Customer reviews for LG 5.0 cu. ft. All-in-One Washer & Dryer Combo w/ Inverter HeatPump Technology for
LG 5.0 cu. ft. All-in-One Washer & Dryer Combo w/ Inverter HeatPump Technology
3.9 out of 5 stars
stars
879 ratings879 reviews
  1. 5 stars60% (529)
  2. 4 stars14% (119)
  3. 3 stars5% (42)
  4. 2 stars4% (33)
  5. 1 star18% (156)

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Showing 681-690 of 879 reviews
Nov 30, 2024
Reviewer name: ClayZ
1 out of 5 stars
1 out of 5 stars review

Not good

[This review was collected as part of a promotion.] This thing never works with just one cycle and ends up taking about 7 hours to wash and dry 1 load of laundry. I wish we hadn't bought this.

Review from lg.com
Helpful?656FAJGUECN613610468109
reply from LG Digital Care Team

Hey there Clay! We want to help your laundry days be quick and easy with your LG washer/dryer combo so you can have a great experience. This link (https://tinyurl.com/2cnfy8e3) can offer troubleshooting tips to help with the long cycle times of your unit. We'd also be happy to provide you with a couple of troubleshooting videos (https://www.youtube.com/watch?v=y6ZpcvjFcvo)( https://www.youtube.com/watch?v=Akk7JP1cC0k), which can help as well. So we can make sure you're taken care of, please send us a private message on social media at @LGUSSupport with your contact details, model number, and details about any troubleshooting you've tried, and we'll be ready to help! *Josh

Jan 3, 2025
Reviewer name: Pes123
1 out of 5 stars
1 out of 5 stars review

Melt Down Mode

Absolutely Junk, you will need to dissassemblenthe machine every few days to clean the lint from inside the machine. (Yes we clean, wash and dry the filter every load). Look up videos, known issue. The machine will run endlessly in "melt down" mode.

Review from lg.com
Helpful?656FAJGUECN613610468109
reply from LG

Hi there! Thank you for taking the time to share your experience with us. We're truly sorry to hear about the issues you’ve encountered with the LG WM6998HBA. We understand how frustrating it must be to constantly disassemble the machine and deal with its performance problems. Your feedback is important to us, and we'll use it to improve our products and services. -Shae

Sep 26, 2024
Reviewer name: SunnyCalRetired
3 out of 5 stars
3 out of 5 stars review

Don’t buy unless you have lots of time and $$$.

Lint filter, most difficult to remove and clean. Does not engage easily to replace filter after cleaned. Major repair problem. Major appliance manufacturer Defect.Assembly easily broken, especially if you’re not mechanically inclined.

Review from lg.com
Helpful?656FAJGUECN613610468109
reply from LG Digital Care Team

Hey! Thanks for sharing your feedback about your washer/dryer combo. It's super important to stay on top of appliance maintenance, and we want to make sure you feel at ease cleaning your filters. Check out this awesome video tutorial that will guide you through the process step by step: http://spr.ly/6423UD5wf. If you've got any questions or need help, feel free to hit us up on social media at @LGUSSupport. We're here for you! ~ Ivy

Jan 27, 2024
Reviewer name: Mark367
1 out of 5 stars
1 out of 5 stars review

Junk

This thing in a piece of junk. It is basically impossible to balance, the drying function is pretty much useless, and the overall quality is abysmal. Buyer beware.

Review from lg.com
Helpful?656FAJGUECN613610468109
reply from LG Digital Care Team

Hi there, we see that the drum roll you received wasn't exactly the sound that we were aiming for. We're here too dry the tears away. Thank you for bringing this to our attention. Please allow us to clear up the scene. Send a private message to our social media team using the handle @LGUSSupport with the serial/model number and a good phone number so that we can call this issue a thing of the past. ~Tanisha

Apr 28, 2025
Reviewer name: Cluin
1 out of 5 stars
1 out of 5 stars review

Don’t Buy This!

Wish we never would have purchased this. The drying cycle is terrible. It takes 5 hours for a full load. The water pump gets clogged up every other month. Don’t buy this unit.

Review from lg.com
Helpful?656FAJGUECN613610468109
reply from LG Digital Care Team

Hey there! Let's help get your laundry dry as quickly as possible in your LG washer/dryer combo unit so you can truly enjoy it. We'd be happy to provide you with this YouTube video (https://www.youtube.com/watch?v=y6ZpcvjFcvo&t=172s), which talks about long drying times for combo units. We'd also be happy to provide this link (https://tinyurl.com/29bv73gz), which offers tips to help maintain your water pump from being clogged too often. Please send us a private message on social media at @LGUSSupport with your contact details, model number, and details about any troubleshooting you've tried. We're here, and we're ready to help! *Josh

Jan 18, 2025
Reviewer name: Skyler Gunter
5 out of 5 stars
5 out of 5 stars review

Great features

[This review was collected as part of a promotion.] Love it. Don’t have to worry about switching clothes. Just put it in and start and forget about the clothes until it’s done. Best purchase ever.

Review from lg.com
Helpful?656FAJGUECN613610468109
reply from LG Digital Team

Thanks for your glowing feedback, Skyler! 😊 It’s great to hear that you’re loving the convenience of your LG all-in-one WashCombo. Just toss in your laundry and let it handle the rest—truly a time-saver! If you ever need help or have questions, we're always here to help on social media @LGUSSupport. Happy washing! ✨*Joseph

Mar 2, 2025
Reviewer name: Anonymous
5 out of 5 stars
5 out of 5 stars review

Great product

Great product ! Great service for the installment the people were really nice , the product is amazing now I get the luxury of being able to wash and dry all while being able to monitor it on my phone !

Review from lg.com
Helpful?656FAJGUECN613610468109
reply from LG Digital Care Team

Hey there Hector! Nothing beats having an all-in-one LG washer/dryer combo unit in your home, which you can easily control from your phone. Feel free to reach out to us on social media at @LGUSSupport if you ever need help with your unit in the future! *Josh

Apr 13, 2024
Reviewer name: Refund please
1 out of 5 stars
1 out of 5 stars review

Get anything else on the market

Absolute biggest waste of money. I couldn’t be more disappointed. Useless, extensive and doesn’t work. Currently I’ve been drying gym clothes for the better part of 12 hours for a normal to small load.

Review from lg.com/ca
Helpful?656FAJGUECN613610468109
reply from LG CareQ

Hello, we appreciate you getting in touch with us, and we sincerely regret any inconvenience you may be experiencing at this time. In order for us to help you with this matter, we do invite you to contact us personally. If you need additional help, don't hesitate to give us a call, we would be pleased to help. You can reach us at 1-888-542-2623 from Monday-Sunday, 8a.m. to 9 p.m. Eastern Time.

Dec 16, 2024
Reviewer name: Anonymous
5 out of 5 stars
5 out of 5 stars review

Technology features are amazing

[This review was collected as part of a promotion.] I just bought it ! this machine is awesome save space, top of the line, guru technology , smart machine based on your clothes load.. AMAZING TECHNOLOGY - Save energy!

Review from lg.com
Helpful?656FAJGUECN613610468109
reply from LG Digital Care Team

Hi Ricardo, we understand and appreciate you taking the time to share your experience with the Ventless Washer/Dryer Combo LG WashCombo™ All‑in‑One 5.0 cu. ft. Mega Capacity with Inverter HeatPump™ Technology and Direct Drive Motor, model WM6998HVA. It’s great to hear how much you’re enjoying the space‑saving design, advanced smart features, and energy‑efficient performance — this model is built to deliver exactly that level of innovation. Since you’re getting excellent results already, one helpful tip is to keep the lint filter and door gasket clean, which supports smooth drying and long‑term performance. You can explore the full product details here: https://www.lg.com/us/washers-dryers/lg-wm6998hva-all-in-one-washer-dryer If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. ^Rich

Apr 3, 2025
Reviewer name: Lisav1953
1 out of 5 stars
1 out of 5 stars review

Not recommended

Bought this in November 2024. Takes hours to do a load of laundry. Clothes do not feel soft like with regular dryer. Don’t even ask about bedding or towels?! Getting it dry takes ALL DAY!

Review from lg.com
Helpful?656FAJGUECN613610468109
reply from LG Digital Care Team - Joseph

Hey Lisa! We appreciate you sharing your LG WashCombo experience with us. Keeping laundry loads quick and easy with the 'set and forget' mindset of the WashCombo is key, so we'd love to help optimize the softness and dry time of your loads! To get started, we recommend checking out our guide at https://spr.ly/6424FgWAy for easy troubleshooting to improve the dry time of your cycles. For softer clothes, we recommend adding a fabric softener to your ezDispener for reduced static and restoring that comfy feeling! You can find more information on the best practices of adding cleaning products to your cycles in your owner's manual starting on page 21. You can download a PDF copy at https://spr.ly/6425FgWAJ under Manuals & Software. If you still need help, please feel free to tag or message us on social media @LGUSSupport. We're always happy to help! *Joseph