Hello, we appreciate you getting in touch with us. Thank you for being a valued customer. Your trust in LG brand has been a huge factor in the brand success and we are deeply appreciative of it. Your patronage has been invaluable, and we are forever grateful for it. Thank you for your continued support. If you need additional help, don't hesitate to give us a call, we would be pleased to help. You can reach us at 1-888-542-2623 from Monday-Sunday, 8a.m. to 9 p.m. Eastern Time.

Hi, there. Thank you for sharing your experience with the LG Wash Combo (WM6998HBA) model. We understand your concern about encountering issues so soon after installation—especially with a high-performance appliance designed to simplify your routine. o help you get back on track, we suggest trying out a Smart Diagnosis with the LG ThinQ app. It’s a handy feature that can quickly spot any operational hiccups and guide you through some possible fixes. Also, just a quick reminder to make sure the washer is level and that the load size is just right, since imbalance or overloading can mess with its performance. For a bunch of common concerns, it might be helpful to take a look at our general usage instructions to ensure everything runs smoothly. You can check out the full guide here: youtube.com/playlist?list=PL3PHk-jaLdvrEZzohaKRHFlzolUB9wzb6. If you need more help, feel free to drop us an email at lgdigitalcare@lg.sprinklrsupport.com, and our team will be more than happy to help you find some possible solutions. ^Juvy

Hello, Ryan. We appreciate you sharing your experience with your LG WM6998HBA Washer Dryer Combo, and we want you to feel confident that your all‑in‑one unit can deliver the performance it’s designed for. When a washer‑dryer combo isn’t meeting expectations, checking that the load size is appropriate, confirming the cycle selected matches the fabric type, and making sure the unit has proper clearance for airflow can help improve both wash and dry results. Power‑resetting the machine for a few minutes can also help the sensors recalibrate if the unit isn’t responding the way it should. If you’d like us to take a closer look at what’s happening with your specific unit, we’re here to help. Please reach out to us at lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care ^James

Hi there, thank you for sharing your experience with the WM6998HBA. It’s great to hear the all‑in‑one design has been such a convenience and that the ThinQ app is helping you stay on top of maintenance. Not having to transfer laundry is a game‑changer for many households, and we’re glad it’s been working so well for you since your purchase. If you ever want help exploring additional features or settings, feel free to reach out to lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care Team – Rich

Hey there! Thank you so much for sharing your experience with us! We’re thrilled to hear that your LG WashCombo is the perfect fit for your space and lifestyle. Sounds like it’s taking great care of your clothes—just how we like it! We appreciate your attention to detail, and we’re glad it’s meeting your high standards. If you need anything or want to share more love, connect with us on social media @LGUSSupport. Cheers to happy laundry days ahead! ^Joslyn

Hi! We’re excited to hear your LG Washer and Dryer Combo is making laundry day so much easier. Having everything handled in one go is a total game‑changer, and it’s great knowing this model is simplifying your routine just the way you hoped! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James

Hello, Lori! We appreciate you sharing your experience with your LG washer. We’re glad to hear it’s been a great space‑saving addition to your home, and it’s helpful to know your thoughts on drying time and how it fits small‑household needs. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James

Hey Vikki. Congrats on your new LG All-in-One WashCombo! 🎉 The Graphite Steel finish with black accents adds a sleek, modern touch that looks great in any space. With its smart features and space-saving design, you’re in for a laundry upgrade. Enjoy the convenience and efficiency—it’s ready to make laundry day easier! For more feedback or questions, private message us on social media @LGUSSupport . Thanks for choosing LG to be part of your home! 🧺 ^David

Impressed is exactly how we want you to feel, Kaylee! 😄 We love to hear your LG WashCombo is working its magic in your small space – talk about a space-saving superstar! 🌟 And that modern, sleek look? It's designed to turn heads! A quiet appliance is a game-changer for peaceful living! 🤫 You're already rocking the WashCombo features, and we love that! But have you dabbled in the magic of the LG ThinQ app yet? Think of it as your laundry's new best friend! 🤩 You could be kicking off a cycle from the grocery store, downloading the perfect setting for your delicate silks, or getting a little 'laundry's done!' notification right to your phone. It's all about making your life easier, one load at a time. Check it out at https://spr.ly/64250QVjP. Thanks for the stellar review! If you ever need help with your WashCombo or just want to share more of your laundry adventures, we're all ears on social media at @LGUSSupport. *Joseph