Hey there. We appreciate you letting us know about the long cycle times for your LG washer-dryer combo unit. We want to help ensure that you know all the tips and tricks to use your unit to have an easy laundry day experience. Cycle times for washer-dryer combo units can vary depending on the type and amount of laundry, the selected cycle, and drying options. Clothing with high cotton content, such as towels or thick clothing like jeans, may take longer to dry. If the unit is meeting these recommendations and is still taking a long time to complete, we would be more than happy to look into this further with you. Please send us a private message on social media at @LGUSSupport with your model number and contact details, and we'll be ready to help! *Josh

Who knew laundry could be done so easily now with the LG washer/dryer combo unit, right Angelica? We love to hear how much you've been enjoying it, especially when it's paired with the ThinQ app!😁 *Josh

We understand how disappointing it must be not to be able to use your new LG washer as intended. We apologize for the inconvenience this must have caused you. Allow us to look into this for you and make this right. Please get in touch with us on our social media channels using @LGUSSupport. -Cazz

Hi Diaz, thank you for sharing your experience with the LG WM6998HBA WashCombo™. We’re glad to hear it’s been an amazing addition to your home. It’s great that the 2‑in‑1 design won you over — delivering excellent washing and drying performance while saving space. We love hearing that it’s been nothing but positive for you. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Rich

Hi, Kar. We appreciate you sharing your experience with the LG Wash Combo (WM6998HBA) model. We understand how much convenience an all‑in‑one combo can bring, and it’s great to hear you’re loving how it performs overall. Wiping the door gasket after each wash‑dry cycle is a helpful habit, but one step that can make it easier is to run the Tub Clean cycle regularly. This helps reduce moisture buildup inside the drum and gasket, which can lessen how much wiping is needed after daily use. Still, it’s wonderful to know that even with that small extra step, you’d rate it a full 5 and are enjoying everything the machine offers. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ – LG Digital Care Team ^Juvy

Hello there. Thank you for sharing your experience with the WM6998HBA washer. We understand that you’ve been dealing with issues regarding lint removal and clogging plumbing. We completely understand how concerning these problems can be, especially when maintenance is more frequent than expected. You may access this link related to your concern:https://www.lg.com/us/support/help-library/combo-unit-lint-issues--1337695812363. To address the lint removal issue, make sure the lint trap is cleaned regularly and the drain hose is not clogged. You can also consider running a rinse and spin cycle without laundry every now and then to flush out any extra buildup in the system. As for the plumbing, it could be a good idea to check if the hose is kinked or if there are any blockages in the plumbing line connected to the washer. Please send us a private message on Social Media @LGUSSupport so our team can help you further with troubleshooting steps and offer any solutions to prevent this from recurring. We appreciate your patience, and we're here to help you resolve these concerns. —Avril

Hey Rob! Thank you for bringing this to our attention. We want you to be able to enjoy the blissful warmth of your clothes after a full cycle with your LG washcombo because it brings a dash of joy to your laundry day! We recommend cleaning the drain filter and checking the inlet valves and water hoses for the best drying performance. You can check out this link here: http://spr.ly/6425sJjEW. If these steps do not work, please private message us with your contact information. We'll be more than happy to look into it together with you! ^Joslyn

Hi. Thank you for your review and for taking the time to submit the review. Based on independent testing in the Wash+Dry cycle with the Dryer on Energy Saver mode, 10 lb. DOE load (October 2023) will wash and dry your clothes in under 2 hours. Your cycle time may vary depending on load type/weight. You also have to keep in mind that with conventional stand-alone washers and stand-alone dryers, the washing capacity is more or less about twice that of the drying capacity which is why matching dryers for washing machines will have a larger capacity. For example, a washing machine with a cubic feet capacity of 4.5 or 5.0 cu. Ft. will be matched with a dryer that has a cubic feet capacity of 7.3 or 7.4 cu. Ft. What that means is that the dryer has enough space to accommodate a full load from the washer for an efficient drying performance. With the washer/dryer combo unit, both the washing and drying are done in the same 5.0 cu. Ft tub, so if you wash a full load, you will need to remember to reduce the load for drying so the items you are drying have enough room to tumble freely for an efficient drying performance...^Ivan