Customer reviews for LG 5.0 cu. ft. All-in-One Washer & Dryer Combo w/ Inverter HeatPump Technology forMember photos
+10 images
Terrible appliance
I want to make it clear before anybody gets roped into this machine..DO NOT BUY! Especially if youre a family with multiple kids and pets. You have to be on your knees every 3 washes manually draining the machine to clean the filter. My Wash/dry time has been as long as 7 hours. WORSE machine I've ever purchased!
Hi, Steph. Thank you for sharing your experience with your LG Washer. We appreciate the detail you provided about the frequent manual draining, filter cleaning, and the long wash‑and‑dry times. We understand how important it is for a machine to keep up with a busy household, and your feedback helps highlight where the experience isn’t matching what you expected. To allow us to properly investigate the details of your specific product model and to see how we can assist with the draining and cycle‑time issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on drain pump filters, maintenance and long dry times: https://www.lg.com/us/support/help-library/lg-washing-machine-whys-is-water-not-draining-from-my-washer--20153067403293 & https://www.lg.com/us/support/help-library/long-dry-time-washer-dryer-combo-unit--1337785583277TWW ^James
Awful purchase
Do NOT buy this. We were excited to find a space saving option for our small laundry but this has been awful. It was fine for the first few months but it now takes all day to wash a small load of laundry and dry it. It took 5 hours to dry 4 bath towel yesterday. The lint is terrible no matter how many times you clean the filter. I even shopvac mine every week. I wish I could take this back.
Hi. We appreciate you sharing your experience with your LG Washer Dryer Combo, and we understand how important it is for a laundry system to keep up with your routine. Extended dry times and persistent lint buildup can definitely impact day‑to‑day use, and we want to take a closer look at what’s happening with your specific model. To allow us to properly investigate the details of your product model and to see how we can assist with the drying issue you’re encountering, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. You can also refer to these helpful links for guidance on LG washer‑dryer combo performance and maintenance: https://www.lg.com/us/support/help-library/long-dry-time-washer-dryer-combo-unit--1337785583277 & https://www.lg.com/us/support/help-library/combo-unit-lint-issues--1337695812363 Thank you for reaching out. #LifesGood ^James
Excellent so far
Bought this at the beginning of January and have done 23 loads so far and it is fantastic as long as you clean the lint filters. Also the unit is super efficient and uses a fraction of the electricity compared to my old washer and dryer. The combo unit allowed me to put a full laundry/pantry cupboard above the unit. I highly recommend it.
Thank you for sharing your experience with the WM6998HBA! We’re so glad to hear it’s been performing fantastically and that you’re seeing great energy savings. It’s wonderful that the combo design also helped you maximize your laundry space—great setup! 🙌 And yes, keeping the lint filters clean really helps maintain peak performance. If you ever need assistance, please reach out to our LG CareQ Team at 1-888-542-2623 (Mon–Sun, 8 a.m.–9 p.m. ET). You can also connect with us here: 💬 WhatsApp: https://www.lg.com/ca_en/support/contact/whatsapp 💻 Live Chat: https://lg-chatbot.com/web/ca?locale=en_CA ✉️ Email: https://www.lg.com/ca_en/support/email Thank you for the recommendation and for choosing LG!
Faulty Machine. DO NOT BUY
Don't get this product. It's nice at first and pretty and the idea of having a washer and dryer combo is a cool idea. It is quiet, but not efficient in drying properly. Pet hair is an issue too. You can't wash large loads of laundry and expect them to dry. You have to run a dry cycle 4-5 times sometimes to even get your clothes remotely dry. Of course it isn't ventilated it's all electronically heated so that poses an issue of drying properly. Ours also started leaking even with all the cleaning and safety regulations we do after each wash. A huge pool of water below the machine occurred out of no where and none of the filters or parts seemed to be damaged and we did all we were suppose to do to clean it after each use. Don't get this combo.
Hi. Thank you for sharing your experience with your LG Washer and Dryer Combo. We appreciate the detailed feedback about drying efficiency, pet hair buildup, load size limitations, and the unexpected leaking you encountered. We want to help you get the best performance from your LG unit and look into what may be causing these issues. To allow us to properly investigate the details of your specific product model and to see how we can assist with the drying and leaking issues being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for washer/dryer combo care and troubleshooting: https://www.lg.com/us/support/help-library/lg-washer-dryer-combo-troubleshooting-poor-drying-performance--20153781923566 & https://www.lg.com/us/support/help-library/lg-washer-why-is-my-front-load-washing-machine-leaking--1431986512448 ^James
Bad decision
The drying factor isn't working well. It's like it got clogged and now I have to dry two cycles instead of the one. It leaks from the bottom. It was great at first. Something is wrong with it. It's so hard to get ahold of LG care to get them to come out and look at it. I wish I had an original washer and dryer not the combo
Hello. Thank you for sharing your experience with your LG Washer Dryer Combo. We appreciate the details you provided about the drying performance, the need for two cycles, and the leak from the bottom. We want to take a closer look at your specific LG unit so we can determine the best way to assist and review the options available for your situation. To allow us to properly investigate the details of your specific product model and to see how we can assist with your drying‑ and leak‑related issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on the specific issue you're encountering: https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634 ^James
Not worth the price or trouble
Had this machine for about a year and not impressed. The gasket and internal drum have an awful smell that doesn't come out no matter the amount of cleaning you do. Not to mention that the drying cycle takes at least 2 runs to even come close to drying. Capacity is fine and noise level but would NOT purchase again or recommend. The ventless lint catcher is not foot quality and a pain to clean. If you are looking to buy I would look elsewhere.
Hello, Jeana. Thank you for sharing your experience with your LG Washer Dryer Combo. We appreciate the details you provided about the odor, drying performance, and the ventless lint system. We understand how important it is for your LG unit to stay fresh, dry efficiently, and be easy to maintain, and your feedback helps highlight where the experience hasn’t matched your expectations. To allow us to properly investigate the details of your specific product model and to see how we can assist with the odor, drying, and lint‑system issues being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to these helpful links for reference on washer/dryer maintenance and performance: https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-odor-buildup--1337716047757 & https://www.lg.com/us/support/help-library/lg-dryer-cycles-and-options--20152068325571 ^James
Looks great, saves space and saves on work.
Mine is 2 1/5 years old. It looks great and has done a good job until recently. It often leaves the clothes extremely wet (and was set to dry). Load is small and very light soil. I have set it a second time to to dry and so far it does. I like the convenience of the combo. But am concerned on the not drying lately. I wish we'd gotten a book with it. I will search for one on line maybe a fix.
Hello. Thank you for sharing your experience with your LG Washer Dryer Combo. It’s great to hear that the LG unit has served you well for over two years, and I appreciate the way you described what’s happening with the clothes coming out wetter than expected. The drying performance can be affected by a few settings or maintenance steps, and having the manual on hand can definitely help you explore those options. To allow us to properly investigate the details of your specific product model and to see how we can assist with the drying issue you’re encountering, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for guidance and downloadable manuals: https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-washer-does-not-drain-or-spin--1337717767769 ^James
A great washer AND dryer!
We are *delighted* with this product! We have been using it for about 6 months and have had no problems. One caution: unlike single purpose machines it is important to FOLLOW THE DIRECTIONS! Don’t overload and make sure to clean the filter on the top of the machine after every use. It can do sheets, towels and heavier items without a problem as long as you don’t overload. We are amazed at how effective the heat-pump drying cycle is: the clothes really are toasty warm when they come out! We would definitely buy this combo again. If you are tall the pedestal is a favor to your back. What a space-saver and no dryer vent needed!
Hello, Johnson! What a fantastic review — you make this combo unit sound like the unsung hero of your home. Six months of smooth sailing, warm‑and‑cozy heat‑pump drying, and space‑saving brilliance is exactly the kind of experience we love to hear about. And your reminder about following the directions is spot‑on wisdom for keeping it running like a champ! For anything you need in the future, you can always reach out to @LGUSSupport.^James
Stylish and washes well but drying disappointing
The machine is a great concept. It is stylish and does a great job washing clothes. The ability to operate on 120 volts without venting is a huge bonus when application requires these options. The drying times are a big disappointment which would have swayed my purchase decision if LG disclosed the reality of a standard wash load requirements. I have found most loads take 3-4 hours to complete the wash and dry cycles. I would not recommend this product for families that wash several loads a week. It can be a time killer, luckily being retired I can work around this inconvenience but, had I known the true cycle times I would have chosen a standard 220 volt dryer unit.
Hi. Thank you for sharing your experience with your LG WashCombo. We understand how important realistic cycle expectations are, especially when choosing a unit designed for 120‑volt and ventless operation. We appreciate your insight on the wash‑and‑dry times and how this impacts different household routines, and we want to make sure you have the right support for your specific model. To allow us to properly investigate the details of your product and to see how we can assist with the extended cycle time issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for additional guidance: https://www.lg.com/us/support/help-library/lg-front-load-washer-factors-affecting-wash-cycle-duration--20154122947689 ^James
I am very disappointed with this washing machine. The cycles take more than 5 hours, and the clothes still come out damp, as if it doesn't spin properly. It does not perform as advertised and ends up being a waste of time and energy. I definitely would not recommend it.
Hello. Thank you for sharing your experience with your LG WM6998HBA Washer. We understand how cycle length and damp clothes can take away from the convenience you expect, and we want you to feel confident in how your unit performs. Wash times can extend when the load size, fabric type, or selected options cause the washer to adjust for optimal cleaning, and damp results often point to load balance or spin‑speed settings. You can review factors that influence cycle duration and improve spin performance here: https://www.lg.com/us/support/help-library/lg-front-load-washer-factors-affecting-wash-cycle-duration--20154122947689. If you’d like us to take a closer look or walk through additional steps together, please email us at lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care ^James