Hi, there. Thank you for sharing your experience with the LG Wash Combo (WM6998HBA) model. We understand your concern about encountering issues so soon after installation—especially with a high-performance appliance designed to simplify your routine. o help you get back on track, we suggest trying out a Smart Diagnosis with the LG ThinQ app. It’s a handy feature that can quickly spot any operational hiccups and guide you through some possible fixes. Also, just a quick reminder to make sure the washer is level and that the load size is just right, since imbalance or overloading can mess with its performance. For a bunch of common concerns, it might be helpful to take a look at our general usage instructions to ensure everything runs smoothly. You can check out the full guide here: youtube.com/playlist?list=PL3PHk-jaLdvrEZzohaKRHFlzolUB9wzb6. If you need more help, feel free to drop us an email at lgdigitalcare@lg.sprinklrsupport.com, and our team will be more than happy to help you find some possible solutions. ^Juvy

Hello, Gabino. We appreciate your time sharing your review regarding your LG Washer/Dryer Combo, model WM6998HBA. We always aim to deliver exceptionally innovative and high-performing laundry solutions that maximize efficiency for your daily routines, and we want to ensure your appliance brings absolute satisfaction to your home. To help optimize the operational stability and performance of your unit, we recommend performing a quick system power reset by unplugging the power cord from the wall for three minutes, pressing and holding the physical power button for five seconds to clear any residual energy, and then plugging it back directly into a dedicated wall outlet to fully refresh the internal controls. We want to help ensure your laundry setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James

Dear Customer, Hi, we do appreciate for taking the time to leave a review. Your feedback is important to us. We're so pleased that the product meet your needs and expectation. Once again, thank you for choosing LG. We'll continue striving to provide exceptional products and services.

Hello, 1Guy. The ENERGY STAR® Certified LG Ventless Washer/Dryer Combo LG WashCombo™ All-in-One 5.0 cu. Ft. Mega Capacity with Inverter HeatPump™ Technology and Direct Drive Motor, Model # WM6998HBA features an Auto-Cleaning condenser, and the water input at the end of the cycle is directed to the condenser to clean any remaining lint. It should not be dumping water into the drum. Please get in touch with us on social media with our handle @LGUSSUPPORT or call us at (800) 243-0000 so we can get this resolved for you as soon as possible...^Ivan.

Hello, Deano. Thanks for sharing your experience with your LG Washer dryer. We appreciate the details about the drying performance and the number of cycles needed, as this gives us helpful insight into how your specific LG unit is operating. We want to take a closer look at this for you. To allow us to properly investigate the details of your specific product model and to see how we can assist with your washer‑dryer‑related issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on the specific issue you're encountering: https://www.lg.com/us/support/help-library/lg-washer-dryer-combo-troubleshooting-poor-drying-performance--20153781923566 ^James

Hi Sergio! We are sorry to hear about your experience with the language settings on your new LG WM6998HBA washer and dryer combo. We understand how frustrating it must be to have the control panel only in English when your manual is in French, making the unit difficult to use. The good news is that the display language can likely be changed! This model features an LCD display with options to select the preferred language, including French. Here is how you can change the control panel language: Access the language menu: With the power on, press and hold the Spin and Soil buttons on the control panel at the same time. Hold them for about three to five seconds to enter the setting menu. Select the language: Once in the menu, use the program dial or selection buttons to cycle through the available languages until Français (French) is displayed. Confirm your selection: Follow any on-screen prompts or press the Start/Pause button to confirm and set the new language. We want to ensure you can use your appliance comfortably and effectively. If these steps don't work, please don’t hesitate to reach out to our customer support team at 1-888-542-2623 from Monday-Sunday, 8 a.m. to 9 p.m. Eastern Time. Our team can provide model-specific instructions or further assistance. Thank you for choosing LG Electronics!

Hey there, Geoff! We always want you to have the best experience with your LG washer/dryer combo unit, which means that your clothes come out dry quickly while your unit is not vibrating so much, so you can have a relaxing laundry day. We'd be happy to offer you these YouTube videos about improving your units' drying time (https://www.youtube.com/watch?v=y6ZpcvjFcvo&t=7s) and helping your units' vibration sensors (https://www.youtube.com/watch?v=2YE5C4Q82_c). If you need more help, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com, and we'll be happy to help you further! *Josh

Hi Charlie. We’re here to help you get the most out of your LG WashCombo. If the drying cycle feels longer than expected, try cleaning the humidity sensor, lint filter, and base filter—this can improve airflow and help the machine detect moisture more accurately. For personalized support, please email us at lg.sprinklrsupport.com with your contact details. Our team is ready to help with tips and solutions tailored to your setup. Let’s make laundry day smoother and more efficient. ^David