Hello Tim, thank you for taking the time to share your review with us. We understand how important it is to have reliable performance and a satisfying experience with your home appliances. Please be assured that LG appliances are built with high quality standards and advanced technology to provide long-lasting dependability in your home. We appreciate your feedback regarding the LG Ventless Washer/Dryer Combo LG WashCombo™ All-in-One 5.0 cu. ft. Mega Capacity with Inverter HeatPump™ Technology and Direct Drive Motor, model WM6998HBA. To help ensure you have access to complete operating guidance, maintenance details, and usage instructions for your unit, you can access and download the full owner's manual directly on our product support page here: https://www.lg.com/us/support/product/lg-WM6998HBA.ABLEEUS?tab=1 If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. -Rich

Hello! Thank you for sharing your experience with your LG washer‑dryer combo. Your description of the long dry times for both large loads and towels gives a clear picture of what you’re noticing with the LG unit, especially when cycles are taking several hours to complete. To allow us to properly investigate the details of your specific product model and to see how we can assist with your dry‑time‑related issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for support information related to LG washer‑dryer combos: https://www.lg.com/us/support/help-library/lg-washer-dryer-combo-troubleshooting-poor-drying-performance--20153781923566 ^James

Hi! Thank you so much for your loyalty and wonderful feedback! We’re thrilled to hear you’re enjoying your new LG washer and dryer combo. If you ever have questions or need assistance, feel free to reach out at 1-888-542-2623, Monday–Sunday, 8 a.m. to 9 p.m. Eastern Time. Enjoy your new appliance!

Hello, Omaira. We are sorry to hear that the ENERGY STAR® Certified LG Ventless Washer/Dryer Combo LG WashCombo™ All-in-One 5.0 cu. Ft. Mega Capacity with Inverter HeatPump™ Technology and Direct Drive Motor, Model # WM6998HBA, failed, and is not what you expected. Delivering the high-quality products our customers expect is important to us. We sincerely apologize that in this case, we fell short. We value our customers and would like to make this right if we can. Please contact us on social media using our handle @LGUSSUPPORT at your earliest convenience...^Ivan.

Hey there! Thank you for taking the time to leave a review. We are continuously updating our products, and your feedback is vital to that process. If you have any ideas, please let us know here: http://spr.ly/6424nXFmo. ^Gaby

Hi there! Love hearing your all‑in‑one setup is making laundry day way simpler — saving space and skipping the transfer is a pretty sweet win. If you ever need anything down the road, @LGUSSupport is always here to help. #LifesGood ❤️ ‑Rich

Hi Sergio! We are sorry to hear about your experience with the language settings on your new LG WM6998HBA washer and dryer combo. We understand how frustrating it must be to have the control panel only in English when your manual is in French, making the unit difficult to use. The good news is that the display language can likely be changed! This model features an LCD display with options to select the preferred language, including French. Here is how you can change the control panel language: Access the language menu: With the power on, press and hold the Spin and Soil buttons on the control panel at the same time. Hold them for about three to five seconds to enter the setting menu. Select the language: Once in the menu, use the program dial or selection buttons to cycle through the available languages until Français (French) is displayed. Confirm your selection: Follow any on-screen prompts or press the Start/Pause button to confirm and set the new language. We want to ensure you can use your appliance comfortably and effectively. If these steps don't work, please don’t hesitate to reach out to our customer support team at 1-888-542-2623 from Monday-Sunday, 8 a.m. to 9 p.m. Eastern Time. Our team can provide model-specific instructions or further assistance. Thank you for choosing LG Electronics!