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Customer reviews for Member’s Mark Hotel Premier Collection Premium Cooling Gel Memory Foam Pillow, Assorted Sizes for
Member’s Mark Hotel Premier Collection Premium Cooling Gel Memory Foam Pillow, Assorted Sizes
4.1 out of 5 stars
stars1,424 ratings579 reviews
  1. 5 stars61% (875)
  2. 4 stars15% (212)
  3. 3 stars9% (122)
  4. 2 stars6% (80)
  5. 1 star9% (135)
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Showing 561-570 of 579 reviews
Jun 26, 2024
Sara
2 out of 5 stars review

Verified Purchase

Very Uncomfortable

Hurt neck

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Dec 2, 2024
Zman
3 out of 5 stars review

Verified Purchase

Not recommended

Not worth the money

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reply from Member's Mark Team

We're sorry the pillow did not meet your expectations, Zman, and we hope you take advantage of the Member's Mark 100% Satisfaction Guarantee and exchange or return it for a full refund at any time.

Oct 1, 2024
Am
2 out of 5 stars review

Verified Purchase

Right price

Good price but too firm

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reply from Member's Mark Team

We are sorry the pillow did not meet your expectations, Am. Please know you can exchange or return it anytime as part of the Member's Mark 100% Satisfaction Guarantee.

Nov 23, 2025
CHARLES
1 out of 5 stars review

Smell

Strong chemical smell.

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reply from Member's Mark Team

When you first open the pillow, CHARLES, there can be a "Fresh Foam" smell. We'd like to assure you that this scent is completely harmless and should naturally dissipate over the course of the first few days.

Jun 27, 2024
LG
1 out of 5 stars review

Strong chemical smells, caused sinus flare-up. Returning product

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Feb 12, 2025
Larry
1 out of 5 stars review

Not Cool

I'm looking for a cooling pillow above all else. This is not that pillow.

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Apr 4, 2024
Ryan
1 out of 5 stars review

Toxic

Off gassing caused migraines and violent nightmares.

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Jan 15, 2025
Sarah
3 out of 5 stars review

Might be comfy but can't deal with odor

Someone mentioned a chemical odor... they weren't lying. It's awful even after airing out most of the day.

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reply from Member's Mark Team

We're sorry there was an issue with your pillow, Sarah. Please know you can return it for a full refund anytime with the Member's Mark 100% Satisfaction Guarantee. Contact Member Support at (888) 301-0332 if you need assistance.

Jul 7, 2025
hansolocup
1 out of 5 stars review

Like being kicked by a mule

Feel like I was kicked by a mule after sleeping on this pillow. I love cooling memory pillows, but this one just lacked the comfort.

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Nov 27, 2024
fuz17
4 out of 5 stars review

Comfortable Pillow, Pillow Cover Opens

Pillow is great the cover does not hold. After the first week the zipper start to pop open by itself and will no longer zip fully.

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