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Customer reviews for Member’s Mark Hotel Premier Collection Premium Cooling Gel Memory Foam Pillow, Assorted Sizes for
Member’s Mark Hotel Premier Collection Premium Cooling Gel Memory Foam Pillow, Assorted Sizes
4.1 out of 5 stars
stars
1,549 ratings614 reviews
  1. 5 stars62% (955)
  2. 4 stars15% (229)
  3. 3 stars9% (133)
  4. 2 stars6% (87)
  5. 1 star9% (145)

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Showing 1-10 of 614 reviews
Apr 3, 2024
Reviewer name: Aggies
5 out of 5 stars
5 out of 5 stars review

Members Mark Hotel premier Pillow.

This is the Members Mark standard Hotel premier collection. It is a Premium memory foam pillow with washable cover. It offers preium head and neck suppot. The cover is treated with Antimicrobial treatment. This pillow is very comfortable. I would recommend it. It is 18inch x 26 inches.

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Feb 3, 2025
Reviewer name: Felipe
5 out of 5 stars
5 out of 5 stars review

Nice touch, perfect softness

In the beginning I wasn’t fully sure about this, I have never had this kind of pillow. My first week was weird to get used to, but as soon as it settled…OMG, I won’t get any other style anymore, it feels so firm and soft at the same time, cool, lightweight…I am 100% confident I made a big move getting this pillow

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Oct 30, 2024
Reviewer name: Marcos99
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Lives Up To Its Billing: We're Buying More

We have purchased a lot of pillows from a lot of stores (including different brands from Sam's Club), and this memory foam pillow is more supportive and seems to wick away heat. And unlike the pillows filled with pieces of foam/memory foam, the support is even across the pillow's length and doesn't sag. We are buying more for each bed and will be donating all our other pillows, be they foam-, memory foam-, or down-filled.

Helpful?0RJCNLUWRV0E13610268497
Apr 24, 2024
Reviewer name: BC
5 out of 5 stars
5 out of 5 stars review

Very comfortable pillow

I have been sleeping on this pillow for a month now. I honestly have no complaints about it. It has a great balance between firmness for support and softness for comfort. I would like it to be a bit larger so it fits my pillow cases better and covers the whole half of the bed, but thats just a personal preference. Its not listed as a king size pillow so the size makes sense. Not sure Ive noticed a cooling effect but that could be because of the quality of my pillow case. I also like it has a washable cover to it.

Incentivized Review
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May 10, 2024
Reviewer name: Irma Moore
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

My Aching Back

Never have been a fan of memory foam but thought I would give this cooling gel pillow a try. I agree with most of the favorable reviews. My standard pillow cases fit rather big and the pi!low did have a slight odor that dissipated after airing it out. After sleeping on it a few nights I started waking up with a slight back ache. I had no problems with my sleep but upon waking and moving my back would bother me. So to test this issue, I switched back to my old pillow and had no back pain. Unfortunately had to return.

Helpful?0RJCNLUWRV0E13610268497
Feb 15, 2025
Reviewer name: LadyS
4 out of 5 stars
4 out of 5 stars review

Cool Pillow

Nice thickness pillow that keeps its shape. Great headband neck support. The reason for only 4 stars is because the pillow has a chemical odor when first taken out of the package. I left a pillowcase off for a week and the smell was gone. I like how it stays cool because of the cooling foam. It also comes with a zip off washable cover.

Incentivized Review
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Apr 22, 2025
Reviewer name: Amanda G
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Does not provide a cooling sensation at all

The pillows actually have very nice loft and are comfortable to lay on, but they are in no way, shape, or form a cooling material. These pillows are not only NOT cooling, but they actually get so hot that I would wake up sweating wherever my head and neck was touching the pillow. We tried multiple pillow case fabrics just in case that was the issue, but it always came down to the pillow simply not doing what it is advertised to do.

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reply from Member's Mark Team

The Members Mark Pillow is designed to provide a cooling comfort that dissipates heat. We would encourage you to use it without an additional pillowcase and if you're finding that the pillow still isn't properly cooling, please know you can return it for a full refund with the Member's Mark 100% Satisfaction Guarantee. Contact Member Support at (888) 301-0332 if you need assistance.

Mar 8, 2026
Reviewer name: ScanAndNo
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Smells like barf

The pillow foam still reeks after several weeks and make everything in contact with it also smell like vomit. I wouldn’t wish this pillow on my worst enemy.

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Jul 25, 2026
Reviewer name: Chils
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

10/10 don't recommend

When I think of hotel pillows this one does not come to mind. It is way too thick. Probably perfect for some, but not me. Maybe if I ran over it a few times to crush it down. Ha! But ain't nobody got time for that. I need time for sleep. I thought it was too good to be true based on the price and it was.

Helpful?0RJCNLUWRV0E13610268497
Oct 19, 2024
Reviewer name: TKFL
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Not comfortable

Unfortunately had to return, felt very hard and uncomfortable, the cover made noise when turning head trying to get comfortable Pillow cover is made cheeply comparing to the previous pillow The previous memory foam pillow came in a nice box with double layer pillowcase protectant This one came in a plastic bag with cheeply made pillowcase protectant, Dissapointed

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reply from Member's Mark Team

We're sorry to have disappointed you with the pillow, TKFL. Please know you can return it anytime with the Member's Mark 100% Satisfaction Guarantee.