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Customer reviews for Member’s Mark Hotel Premier Collection Premium Cooling Gel Memory Foam Pillow, Assorted Sizes for
Member’s Mark Hotel Premier Collection Premium Cooling Gel Memory Foam Pillow, Assorted Sizes
4.1 out of 5 stars
stars1,452 ratings589 reviews
  1. 5 stars62% (896)
  2. 4 stars15% (215)
  3. 3 stars9% (125)
  4. 2 stars6% (80)
  5. 1 star9% (136)

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Showing 11-20 of 589 reviews
Feb 11, 2025
Flat Front Twill Short
3 out of 5 stars review

Firm memory foam pillow at a good price

My hunt for the perfect pillow has been going on for years. What makes it tricky is that I need to have a pillow with support, yet I also alternate between sleeping on my back, side, and stomach. I've had a fancy, expensive ($100+) pillow for several years now that's OK. I can use it in all the positions and it has a side with cooling gel, but it's pretty flimsy and lacking any proper, consistent structure. It would be good enough if not for the almost complete lack of support. So, along comes this pillow. Sure, when you take it out of the bag/packaging, it has a slight odor. That lessens fairly quickly. It is quite firm too, and because it's memory foam, it returns back to its original shape whenever removing weight from it. As I tried it out, I specifically wanted to try it on my back, side, and stomach. It's basically not real possible for me to use on my stomach unless I put it under my chest and had my head off of it. So I would say it's not great for stomach sleepers. The first time I tried it on my back, my shoulders hurt afterwards. I had been laying where my head and neck were on it and that was it. I then tried it out where I had my shoulders on the pillow as well, and that worked well. It was pretty good - no pain or soreness afterwards, and my shoulders are heavy enough that they sunk into the pillow to where my neck and head were comfortable. The most comfortable position for me to use this pillow, however, is on my side. It's just about the perfect height so that my head is supported and cushioned, and there's no bend to my neck. Finally, let's talk about the cooling gel. Maybe it's because my previous pillow was so noticeable in how cool its cool side is, but I didn't really notice that this had cooling gel. It can actually trap heat, in my opinion. At this point, I'm still alternating between my old pillow and this one. Will I transition fully away from the old one to this one? I'm not real sure right now. It's a good pillow, and at a really good price. So if you're looking for a good pillow for side sleeping, I'd highly recommend it. Otherwise, it's probably something that each person would have to judge for themselves. Stomach sleepers - steer clear. If you're hoping for a cooling pillow, it may not deliver what you want. Pros: price; good support for side sleeping; memory foam so that it returns to its original shape. Cons: initial odor; a little too firm for my tastes; not good for stomach sleeping; can trap heat. Iffy stuff: potentially good for back sleeping, if you position it right (in my case, my shoulders need to be slightly on it more so that I'm used to).

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Oct 30, 2024
Marcos99
5 out of 5 stars review

Verified Purchase

Lives Up To Its Billing: We're Buying More

We have purchased a lot of pillows from a lot of stores (including different brands from Sam's Club), and this memory foam pillow is more supportive and seems to wick away heat. And unlike the pillows filled with pieces of foam/memory foam, the support is even across the pillow's length and doesn't sag. We are buying more for each bed and will be donating all our other pillows, be they foam-, memory foam-, or down-filled.

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Oct 10, 2024
James
3 out of 5 stars review

Verified Purchase

Nice looking, but not worth it.

These pillows look and feel nice, but they’re not as comfortable to sleep on as they look. There is also a strong lingering factory smell on them that is supposedly due to an anti-microbial the manufacturer puts on the pillow. Probably something that you shouldn’t lay your head on night after night. I would return them if I could.

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reply from Member's Mark Team

We are sorry to hear about your experience with our pillow, James. Please know you can exchange or return it anytime as part of the Member's Mark 100% Satisfaction Guarantee.

Feb 3, 2025
Felipe
5 out of 5 stars review

Nice touch, perfect softness

In the beginning I wasn’t fully sure about this, I have never had this kind of pillow. My first week was weird to get used to, but as soon as it settled…OMG, I won’t get any other style anymore, it feels so firm and soft at the same time, cool, lightweight…I am 100% confident I made a big move getting this pillow

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Feb 3, 2025
Momma Mac
5 out of 5 stars review

Favorite Pillow!

This is a seriously comfy pillow! I use it when I sleep on my side, but not when I sleep on my back. I really like a thinner pillow when I’m on my side, and this is the perfect one for me! I also love that it stays cooler, especially since I have a ceiling fan. I am a hot sleeper, so this has been perfect to keep me from waking up with a sweaty face! It's also really nice though, that if I am running cold, I can just flip it to the other side, and it won't feel so cold anymore! IMO, you pay for what you get, and in this case I think you are getting more than what you pay for! This same pillow, in a furniture store, is easily $100 or more. In that sense, I think this pillow is a really great deal! I would absolutely Recommend it!!

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Jan 27, 2026
Lilchubby4e
5 out of 5 stars review

Verified Purchase

Comfy and cool

I've been trying several different pillows, and the last few have not really been cool. Although they were supposed to be cooling memory gel pillows, this one is cool, stays cool and is firm enough that it doesn't just mush, so that my head starts falling in at an awkward angle so I really like this pillow. It is worth every dollar I paid for it although I will warn you that for the first few days, it does have a kind nasty smell. So if that is going to bother you, I would take it out and leave it out for a few days before you started sleeping on it. The smell should be gone by then.

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Dec 16, 2025
GeeCee
4 out of 5 stars review

Verified Purchase

Nice but small

Nice pillow. Can't say how it performs in summer heat. Firm support. Works for me to keep head/neck aligned with spine. Reason for 4* and not 5 is that the size is too small. Only available in Standard and I think King (but on-line only). Why is ther no queen size? I find this length to be too short.

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Apr 28, 2024
Biz201
4 out of 5 stars review

Semi firm foam pillow

Nice semi-firm foam pillow. Isnt super hard like some. It has a nice,breathable quilted pattern on it. Marked it down to 4 stars because it had a bit of a smell offgassing from it, and needed to place it in storage for a bit to rid of that, otherwise nice purchase.

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Feb 10, 2025
Lizzie
2 out of 5 stars review

Good then not so good.

I was very excited to try out this pillow. It felt really nice when I’ll lay on it. The issue I had is that I would start feeling uncomforted in my neck and it would wake me up. The pillow would get too thin for me. I had to move the pillow around and then it would feel fine.

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May 10, 2024
Irma Moore
4 out of 5 stars review

Verified Purchase

My Aching Back

Never have been a fan of memory foam but thought I would give this cooling gel pillow a try. I agree with most of the favorable reviews. My standard pillow cases fit rather big and the pi!low did have a slight odor that dissipated after airing it out. After sleeping on it a few nights I started waking up with a slight back ache. I had no problems with my sleep but upon waking and moving my back would bother me. So to test this issue, I switched back to my old pillow and had no back pain. Unfortunately had to return.

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