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Customer reviews for Member’s Mark Hotel Premier Collection Premium Cooling Gel Memory Foam Pillow, Assorted Sizes for
Member’s Mark Hotel Premier Collection Premium Cooling Gel Memory Foam Pillow, Assorted Sizes
4.1 out of 5 stars
stars1,424 ratings579 reviews
  1. 5 stars61% (875)
  2. 4 stars15% (212)
  3. 3 stars9% (122)
  4. 2 stars6% (80)
  5. 1 star9% (135)
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Showing 491-500 of 579 reviews
Jan 11, 2026
Kyle
3 out of 5 stars review

Bad chemical smell

Seemed great but, had a bad chemical smell. Gave me a head ache from laying on it for an hour. I didn't sleep with it and returned it the next day.

Helpful?3IFZA20SG2DY13610268497
Nov 21, 2025
Victoria
5 out of 5 stars review

I love this pillow. It's soft yet supportive and it's very affordable compared to my old Tempurpedic pillow. I have no complaints.

Helpful?3IFZA20SG2DY13610268497
Nov 24, 2025
Anonymous
1 out of 5 stars review

Better look it all over!

Well I bought this and when I got it home it was all stained! Someone used it and brought it back 🤢

Helpful?3IFZA20SG2DY13610268497
reply from Member's Mark Team

We apologize for this experience, Cynthia, and ask that you contact Member Support at (888) 301-0332 and give us a chance to make this right for you.

Dec 15, 2025
anonymous
1 out of 5 stars review

Horrible chemical smell

Horrible chemical smell. No one should breathe that in all night, every night - or at all! Complete waste of money.

Helpful?3IFZA20SG2DY13610268497
Dec 1, 2025
anonymous
1 out of 5 stars review

yabba dabba doo

it's a rock. This is the second pillow I've tried out in 2 months. I guess nobody makes a decent pillow anymore. I miss sleep.

Helpful?3IFZA20SG2DY13610268497
reply from Member's Mark Team

We appreciate your honest feedback on our pillow. Please note, there can be a few days of use before the pillow "breaks in" to its final firmness and it may feel firmer for the first few nights. Please know that you can exchange or return the pillow at any time as part of the Members Mark 100% Satisfaction Guarantee.

Jan 13, 2025
BOWZER
4 out of 5 stars review

Verified Purchase

pillows

i bought these 2 weeks ago and i must say im pretty happy with them they are firm yet retain comfort too and are hotel quality

Helpful?3IFZA20SG2DY13610268497
Jun 28, 2025
Drew2689
1 out of 5 stars review

Left me with neck pain

I was tired of pillows that go flat after a few months, so I bought this one. It is a very thick foam, however, and it puts my neck at an awkward angle, even as a side-sleeper, and caused my neck to ache after a few days.

Helpful?3IFZA20SG2DY13610268497
Mar 7, 2026
Michael
1 out of 5 stars review

SMELLS!

Smells so bad can't fall asleep. Disappointing.

Helpful?3IFZA20SG2DY13610268497
Jan 28, 2026
Lora
3 out of 5 stars review

Fair pillow if you like firm

Pillow was way too firm for my liking. Do like the removable cover, that's a great plus.

Helpful?3IFZA20SG2DY13610268497
reply from Member's Mark Team

We are so glad you like the easy-care pillow cover, Lora. If you are unhappy with the pillow, please know you can return it for a full refund as part of the Member's Mark 100% Satisfaction Guarantee.

Feb 12, 2026
HEIDI
1 out of 5 stars review

Glad I'm only out 15 bucks

This pillow is as hard as a rock and has a chemical smell.

Helpful?3IFZA20SG2DY13610268497