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Customer reviews for Member’s Mark Hotel Premier Collection Premium Cooling Gel Memory Foam Pillow, Assorted Sizes for
Member’s Mark Hotel Premier Collection Premium Cooling Gel Memory Foam Pillow, Assorted Sizes
4.1 out of 5 stars
stars1,424 ratings579 reviews
  1. 5 stars61% (875)
  2. 4 stars15% (212)
  3. 3 stars9% (122)
  4. 2 stars6% (80)
  5. 1 star9% (135)
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Showing 381-390 of 579 reviews
Jan 25, 2026
TERESA
1 out of 5 stars review

I was looking forward to my 2 new Members Mark pillows on 1/17/26. However, the OVERPOWERING FORMALDEHYDE SMELL was too much. Sam's refunded me the same day. Today is 1/25/26, AND THEIR FORMALDEHYDE SMELL IS STILL TOO MUCH. I've aired them out, and I'm airing them out again hoping it will get better:(

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reply from Member's Mark Team

We are sorry for this experience, TERESA, and we are glad you received a prompt refund.

Feb 12, 2026
Samantha
4 out of 5 stars review

Love the pillow. I own 4 of them now. Only issue I have is when I tried to have one delivered. Website says in stock, ordered it and magically it's unavailable. So I physically go to the store and there's at least a hundred or more in the store. Someone make it make sense please.

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Mar 7, 2026
Skyelander
1 out of 5 stars review

Returned Within A Week

I wanted to love these pillows but I just couldn't. They are a nice weight and have a nice fluff to them BUT…. These pillows are so slick and slippery. The fabric is terrible and it slips around all night. I spent half my nights chasing it back into my pillow covers because it kept falling out. I even took my pillow covers off and had the same issue. Very disappointing as these seemed to be better pillows. This past week I have had terrible sleep and I woke up always readjusting these as they slowly slid around under me. If they change the cover material, these could be great.

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Aug 1, 2025
Kat
5 out of 5 stars review

Verified Purchase

Very comfortable

Very comfortable

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Sep 7, 2025
Isaac
5 out of 5 stars review

Verified Purchase

Excellent

Excellent

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Jun 1, 2025
Sonny
2 out of 5 stars review

Verified Purchase

Pillow

No support for your head

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reply from Member's Mark Team

Thank you for your feedback on the pillow. Please know you can exchange or return it anytime as part of the Member's Mark 100% Satisfaction Guarantee.

Jun 29, 2025
Lorna
5 out of 5 stars review

Verified Purchase

Great support

Firm pillow

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Aug 19, 2025
Hola Colorado 2025
5 out of 5 stars review

Verified Purchase

Excelente

Good quality.

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Mar 19, 2026
Katherine
3 out of 5 stars review

seems comfortable but smells horrible. i have MCS/ chemical intolerance and after airing out for a week still can't use these. the strong smell makes me nauseous. i even put them outside for a night.

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Jun 23, 2024
LTB
5 out of 5 stars review

Verified Purchase

Supports neck for side sleeper

comfortable and cool

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