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Customer reviews for Member’s Mark Hotel Premier Collection Premium Cooling Gel Memory Foam Pillow, Assorted Sizes for
Member’s Mark Hotel Premier Collection Premium Cooling Gel Memory Foam Pillow, Assorted Sizes
4.1 out of 5 stars
stars1,424 ratings579 reviews
  1. 5 stars61% (875)
  2. 4 stars15% (212)
  3. 3 stars9% (122)
  4. 2 stars6% (80)
  5. 1 star9% (135)
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Showing 391-400 of 579 reviews
Jun 23, 2024
LTB
5 out of 5 stars review

Verified Purchase

Supports neck for side sleeper

comfortable and cool

Helpful?3IFZA20SG2DY13610268497
Jan 5, 2026
Shen
1 out of 5 stars review

Is this how people train their neck and back?

This is my first time trying a memory foam pillow, and it has been painful. It feels extremely stiff, even after nearly two months of trying to get used to it. During that time, I had to switch between my old pillow and this new one every couple of days—otherwise, my back would hurt too much to get up for work in the morning. Whenever I switched back to my original pillow, my back felt much more relaxed. I don't understand why people spend extra money on these; are they trying to train their neck and back muscles while they sleep? But it was just too painful for me, so I gave up. By the way, I usually sleep on my back rather than on my side.

Helpful?3IFZA20SG2DY13610268497
Nov 21, 2025
Karen
3 out of 5 stars review

supportive but smelly

I really sleep well on this pillow however it took washing the two covers on each pillow twice and airing out the pillow for a few days before we could use them because of the chemical smell. They still have a smell but after a couple of weeks it's not a strong smell anymore.

Helpful?3IFZA20SG2DY13610268497
reply from Member's Mark Team

When you first open the pillow, Karen, there can be a "Fresh Foam" smell. We'd like to assure you that this scent is completely harmless and should naturally dissipate over the course of the first few days.

Oct 2, 2024
Jimmy
1 out of 5 stars review

Verified Purchase

Thx

Not comfy

Helpful?3IFZA20SG2DY13610268497
reply from Member's Mark Team

We're sorry the pillow didn't meet your expectations, Jimmy. Please know you can exchange or return it anytime as part of the Member's Mark 100% Satisfaction Guarantee.

Jun 25, 2024
TAB
4 out of 5 stars review

Verified Purchase

Great support!

Great thickness and neck support. I do not find the "cooling" feature to work very well.

Helpful?3IFZA20SG2DY13610268497
Jun 21, 2025
AZShopper
1 out of 5 stars review

Verified Purchase

Uncomfortable & Smelly

I am returning this item because it's too firm and has a weird smell that will not dissipate.

Helpful?3IFZA20SG2DY13610268497
reply from Member's Mark Team

Thank you for your feedback on the pillow, AZShopper. Please know you can exchange or return it anytime as part of the Member's Mark 100% Satisfaction Guarantee.

Sep 6, 2024
Los
5 out of 5 stars review

Verified Purchase

Love

I really like this Premium Cooling Gel Memory Foam Pillow

Helpful?3IFZA20SG2DY13610268497
Nov 24, 2024
Ronnel
5 out of 5 stars review

Verified Purchase

Best sleep ever!!

This pillow is so comfortable. You just sink into it and I’ve been getting so much better sleep.

Helpful?3IFZA20SG2DY13610268497
Jul 14, 2025
Berly
1 out of 5 stars review

Verified Purchase

Not comfortable

It's not very comfortable

Helpful?3IFZA20SG2DY13610268497
Jul 26, 2024
Victoria
4 out of 5 stars review

Verified Purchase

Good but not fresh/clean smelling

I like this pillow however it smells so strong of chemicals

Helpful?3IFZA20SG2DY13610268497