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Customer reviews for Member’s Mark Hotel Premier Collection Premium Cooling Gel Memory Foam Pillow, Assorted Sizes for
Member’s Mark Hotel Premier Collection Premium Cooling Gel Memory Foam Pillow, Assorted Sizes
4.1 out of 5 stars
stars
1,282 ratings390 reviews
  1. 5 stars62% (795)
  2. 4 stars12% (156)
  3. 3 stars9% (117)
  4. 2 stars6% (78)
  5. 1 star11% (136)
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Showing 361-370 of 390 reviews
Jun 21, 2025
AZShopper
1 out of 5 stars review

Verified Purchase

Uncomfortable & Smelly

I am returning this item because it's too firm and has a weird smell that will not dissipate.

Helpful?3IFZA20SG2DY13610268497
reply from Member's Mark Team

Thank you for your feedback on the pillow, AZShopper. Please know you can exchange or return it anytime as part of the Member's Mark 100% Satisfaction Guarantee.

Jan 28, 2026
Lora
3 out of 5 stars review

Fair pillow if you like firm

Pillow was way too firm for my liking. Do like the removable cover, that’s a great plus.

Helpful?3IFZA20SG2DY13610268497
reply from Member's Mark Team

We are so glad you like the easy-care pillow cover, Lora. If you are unhappy with the pillow, please know you can return it for a full refund as part of the Member's Mark 100% Satisfaction Guarantee.

Aug 19, 2025
Graciela
1 out of 5 stars review

i purchased 2 of these pillows andnthey have a very strong chemical smell that i could not get rid of. i had to return them.

Helpful?3IFZA20SG2DY13610268497
Nov 21, 2025
Victoria
5 out of 5 stars review

I love this pillow. It's soft yet supportive and it's very affordable compared to my old Tempurpedic pillow. I have no complaints.

Helpful?3IFZA20SG2DY13610268497
Aug 18, 2024
txmom
5 out of 5 stars review

We replaced our old pillows with this one!

This is a wonderful pillow. It is firm enough not to flatten but soft enough to move with your head and keep you comfortable all night long. I replaced the old pillows with this one.

Helpful?3IFZA20SG2DY13610268497
Feb 4, 2025
JimS
1 out of 5 stars review

Unbelievable smell

I am not sensitive to smells but this thing smell like a moldy basement. I am not sure how it could smell so bad but we had to set it outside as it real bad.

Helpful?3IFZA20SG2DY13610268497
Apr 16, 2025
Woodz
5 out of 5 stars review

Cool & Comfortable

I was a bit skeptical about all the features this pillow claimed on the packaging. However, after sleeping on the pair I purchased, it’s clear that it’s as comfortable and functional as listed. This is a very high quality pillow for the $. Well made. Excellent materials and stitching. Supportive, but not aggressively firm. Best of all it is, indeed, cool. If you like memory foam, you’ll love this pillow.

Helpful?3IFZA20SG2DY13610268497
Nov 21, 2025
MAGGIE
5 out of 5 stars review

soiled pillow

dosen't change shape I love it

Helpful?3IFZA20SG2DY13610268497
Dec 2, 2024
Zman
3 out of 5 stars review

Verified Purchase

Not recommended

Not worth the money

Helpful?3IFZA20SG2DY13610268497
reply from Member's Mark Team

We're sorry the pillow did not meet your expectations, Zman, and we hope you take advantage of the Member's Mark 100% Satisfaction Guarantee and exchange or return it for a full refund at any time.

Oct 1, 2024
Am
2 out of 5 stars review

Verified Purchase

Right price

Good price but too firm

Helpful?3IFZA20SG2DY13610268497
reply from Member's Mark Team

We are sorry the pillow did not meet your expectations, Am. Please know you can exchange or return it anytime as part of the Member's Mark 100% Satisfaction Guarantee.