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Customer reviews for Member’s Mark Hotel Premier Collection Premium Cooling Gel Memory Foam Pillow, Assorted Sizes for
Member’s Mark Hotel Premier Collection Premium Cooling Gel Memory Foam Pillow, Assorted Sizes
4.1 out of 5 stars
stars
1,282 ratings390 reviews
  1. 5 stars62% (795)
  2. 4 stars12% (156)
  3. 3 stars9% (117)
  4. 2 stars6% (78)
  5. 1 star11% (136)
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Showing 351-360 of 390 reviews
Nov 23, 2025
CHARLES
1 out of 5 stars review

Smell

Strong chemical smell.

Helpful?3IFZA20SG2DY13610268497
reply from Member's Mark Team

When you first open the pillow, CHARLES, there can be a "Fresh Foam" smell. We'd like to assure you that this scent is completely harmless and should naturally dissipate over the course of the first few days.

Dec 16, 2024
pvbob
1 out of 5 stars review

Great comfort But...

This gel pillow has been comfortable, BUT, it has a strong chemical odor that is not like my past gel pillow. It also has a minimal cooling gel effect, also not like my last gel pillow. I will be returning it, in search of a replacement like my last gel pillow.

Helpful?3IFZA20SG2DY13610268497
reply from Member's Mark Team

We apologize for the issue you are experiencing with your pillows, pvbob. Any of our pillows can have a slight 'Fresh Foam' scent when you first open them that should dissipate within the first few days.

Jun 15, 2024
Bb
5 out of 5 stars review

It helped

I was curious about this pillow after reading the reviews. It is small, and it hurt it to be a little thicker because it can be compressed easily, it's soft. But it did help my neck. Maybe I was given one (i picked up) that had already been returned and this is what they are like after being broke-in. I'm going to have one shipped and see if it's any firmer. But I'm happy that it helped.

Helpful?3IFZA20SG2DY13610268497
Jul 14, 2024
JJ
4 out of 5 stars review

Verified Purchase

Gel form pillow

Good pillow for the money.

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Jul 14, 2025
Berly
1 out of 5 stars review

Verified Purchase

Not comfortable

It's not very comfortable

Helpful?3IFZA20SG2DY13610268497
Jan 6, 2025
Customer
1 out of 5 stars review

Verified Purchase

Wrong item was delivered

Wrong pillows were delivered

Helpful?3IFZA20SG2DY13610268497
reply from Member's Mark Team

We're sorry to learn you received the wrong order. Please contact Member Support at (888) 301-0332 and they can help you get the correct pillows.

Feb 6, 2025
Pillowperson
1 out of 5 stars review

Smells Terrible

How can Sams sell these? Does anyone quality-check these? Absolutely horrible odor.

Helpful?3IFZA20SG2DY13610268497
Mar 7, 2026
Michael
1 out of 5 stars review

SMELLS!

Smells so bad can’t fall asleep. Disappointing.

Helpful?3IFZA20SG2DY13610268497
Feb 19, 2026
Julia
1 out of 5 stars review

hard as a rock, I ended up using a different pillow.

Helpful?3IFZA20SG2DY13610268497
Feb 12, 2026
HEIDI
1 out of 5 stars review

Glad I'm only out 15 bucks

This pillow is as hard as a rock and has a chemical smell.

Helpful?3IFZA20SG2DY13610268497