This pillow is for a person who doesn’t like fluffy pillows. It is quite flat, but supportive if that is the kind of pillow you choose. My husband prefers flat pillows and he thought it was nice. If you want a taller support for your shoulder you may try two together.

This Member's Mark pillow is fabulous. It is soft to the touch and the gel has just the right amount of give vs resistance. I enjoy sleeping both on my back with the back of my head on the pillow and also on my side with the side of my head on the pillow. Both ways it is very comfortable. I feel like I am sleeping at a luxury hotel every night.

I absolutely love this pillow! I had already been using a memory foam pillow, but my old one didn't contain the cooling gel. It really helps to keep my head from overheating and is so comfortable! It gives me the support I need all night long, and doesn't "squish down" like some other pillows do.

I have been wanting to buy one of these for the longest time but they are pricey and I wouldn’t do it. This pillow is magic. My husband just had surgery and was having a lot of back and neck pain, the pain is gone after a couple of nights using this pillow. It’s beautiful, is soft but at the same time it give you the right support. I would recommend it 100 percent, in fact I am buying another one now.

The Member's Mark Hotel Premier Collection Premium Cooling Gel Memory Foam Pillow offers exceptional comfort and support. Its innovative cooling gel technology ensures a restful night's sleep, while the memory foam molds to your shape for personalized comfort. With its luxurious feel and cooling properties, it's a top choice for quality sleep.

I received this pillow as part of a testing promotion, and I was skeptical that it could be as comfortable as my high-end pillows that I currently own, but upon receiving it, I was highly impressed by the quality in the field of the fabric end of the support that it was given I would highly recommend it

Overall, I really like this pillow. It doesn’t get hot and I am a middle aged woman so that’s a huge PLUS! It is soft enough to allow my head to fit nicely but is still firm enough not to collapse. If I were to rate it, I would say it’s on the firmer/heavier side. If you’re a side sleeper like I am most of the time it works really well. I am on the smaller side, so that may make a difference too. Sometimes I sleep on my back though and this doesn’t really flatten enough for me to sleep comfortably that way.

Before I received this pillow I had a pinch in my shoulder/neck for well over a week. Two nights into using this pillow and the pinch is completely gone. I 100 percent believe it was this pillow because it wasn’t improving until I used it the first night. I also want to note that I’m not normally a fan of memory foam but wow. I even slept better the last two night! The pillow is very firm but very quickly molds to your shoulders, neck, and head. I’m def investing in a second one for my husband. My only complaint is that it has a very strong odor when you first unwrap it. I would suggest letting it sit a couple days unwrapped before you use it. Had I waited to use it that wouldn’t have even been an issue. Night two the scent was basically gone.

Having struggled with restless nights and neck pain for quite some time, I finally decided to invest in a memory foam pillow. After extensive research and glowing recommendations, I opted for the members mark memory foam pillow, and let me tell you, it has changed everything. From the moment I laid my head on this pillow, I knew I was in for a treat. The plush memory foam gently cradles my head and I slept like a baby.

This pillow is super soft and cool to touch. The foam pillow bounces back to original shape within seconds. Very comfortable to sleep on. I wish it was a little “fuller” than it is. Because the amount of squishy-ness is amazing but could be more. I love that the cover zips on,which makes it easy to wash. Especially since the actual pillow is a spot clean only.