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Customer reviews for HP OfficeJet Pro 9128e All-in-One Printer, 6 Months Instant Ink with HP+ for
HP OfficeJet Pro 9128e All-in-One Printer, 6 Months Instant Ink with HP+
3.7 out of 5 stars
stars110 ratings44 reviews
  1. 5 stars45% (50)
  2. 4 stars19% (21)
  3. 3 stars9% (10)
  4. 2 stars8% (9)
  5. 1 star18% (20)

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Showing 1-10 of 44 reviews
Jan 14, 2026
Guy R Jones
5 out of 5 stars review

Verified Purchase

Fast & Accurate

This printer is incredibly fast & has virtually no defects. My previous HP Smart Tank 7602 was slow, had fewer functions and almost a 23% defect rate. I wouldn't recommend that printer to anyone except a very casual user. If you want a printer that meets the needs of someone in business or community service, I'd highly recommend this one.

Review from hp.com
Helpful?5WDST0OY3QBT13608908575
Sep 3, 2024
PrintingInNC
5 out of 5 stars review

Verified Purchase

Great printer and great Sam's Club Price

I purchased this all-in-one HP Deskjet printer to replace a 10 year old unit that finally died. I love the new printer. It's faster and holds more paper stock than my older unit. And another unexpected bonus - it has a smaller footprint, so it fits on the small table better than the older printer too. Print speed it great in both color and B&W. Since ink is free for 6 months (up to 700 pages each month), I'm printing lots of photographs which look great on inkjet photo paper. My only complaint is that the "Scan to Email" and "Scan to Computer" functions on the front control panel don't work with Apple devices. Since I have an iMac, I have to open an HP utility on the computer and request a scan when needed. Not a huge issue, but a definite annoyance. I would recommend the printer for anyone who wants speed, quality and a great price.

Helpful?5WDST0OY3QBT13608908575
May 5, 2026
Vella RadioLinks
4 out of 5 stars review

Verified Purchase

Comparing, Reviewing and purchasing was so easy

This printer has great color and easy printing, setup was easy even though we don't run a windows network. Overall very happy with our purchase and replacement of our HP Laser printer

Review from hp.com
Helpful?5WDST0OY3QBT13608908575
Jan 1, 2026
Anonymous
4 out of 5 stars review

Verified Purchase

HP OJ Pro 9125e AIO 3 Mo In Ink

I have bought HP products for over 30 years starting with the HP 12C calculator, then PCs and printers. This new HP OJ Pro 9125e is OK but does not match the quality of our previous 8600 ink jet which failed after a reasonable number of years. After my Spectre PC's battery failed I bought a new Spectre PC which shows defects when I type emails and is inferior to the previous Spectre. I regret to write that HP products are decreasing in quality and reliability. This will be ok until it no longer is and long time clients like me migrate to other brands. HP used to be the gold standard.

Review from hp.com
Helpful?5WDST0OY3QBT13608908575
Apr 6, 2026
SouthernYankee
3 out of 5 stars review

Verified Purchase

Not good

As someone who has worked in the tech field for over 30 years, I can honestly say I would never buy an HP printer after this. The interface for this printer is terrible. The little screen on the printer is basically worthless if you have large hands/fingers and don't have a magnifying glass to try to read the extra small fonts. I ended up returning this printer.

Review from hp.com
Helpful?5WDST0OY3QBT13608908575
Mar 19, 2026
Mrs. Randle
3 out of 5 stars review

Verified Purchase

Try another printer to purchase

I have been having printing issues from the start. Some days it prints without having to shut everything down and some days it does not. Sometimes the screen states that "internet connection is unavailable" The connection is the same everyday and nothing changes, except I cannot print on some days.

Review from hp.com
Helpful?5WDST0OY3QBT13608908575
Jan 12, 2026
Anonymous
3 out of 5 stars review

Verified Purchase

HP Office Jet Pro 9125e

I struggled to get the printer set up and keep it set up. I don't like that you cannot have it set up with both ether-net and wireless. I don't like that there was very little information in the package about how to set it up. That shows how cheap HP is getting.

Review from hp.com
Helpful?5WDST0OY3QBT13608908575
Oct 4, 2025
Chris
1 out of 5 stars review

Verified Purchase

Absolute Garbage

I've gone through 3 of these printers in the past 2 months because they keep dropping from my laptop/phone. They say they are connected to the network/internet, but aren't. One of them would work for 1 print and then you would have to go and unplug/replug the printer in. I had to return 2 different ones to Sam's Club. Stay far away from.

Helpful?5WDST0OY3QBT13608908575
Oct 14, 2024
Felicia
1 out of 5 stars review

Verified Purchase

Damaged Printer

I purchased this printer on 9/30/2024 and the ink cartridges was damaged. HP sent me a new set of ink cartridges which still didn't work and now I have to replaced the "printhead" which arrived 10/15/2024. This has been a horrible experience. I have a HP Officejet 5740 series which gave me no problem since the day i purchased it(still have). If this don't work I am returning and buying another brand.

Helpful?5WDST0OY3QBT13608908575
Oct 21, 2024
Roy
1 out of 5 stars review

Verified Purchase

Wanted it to work but too many issues

I was looking forward to a nice all in one color machine but it’s been trouble since unpacking it out of the box. Sam’s club shipped the unit in its own box which I guess I understand why, but the box was banged up hard. The front cover was out of place after removing it from the box but that wasn’t too hard to place back into position. HP wants you to sign up for the ink subscription so keep that in mind. The most troublesome experience from the whole thing was that the computer kept having errors when trying to print and also to scan. I troubleshooted for an hour and eventually my patience wore thin. I returned to the store for a full refund and then cancelled out the ink subscription which wasn’t that easy to do but it’s done. I purchased a brother unit shortly after which was always reliable for me anyway, good luck on your printer shopping.

Helpful?5WDST0OY3QBT13608908575