I purchased a Midea 12,000 BTU air conditioner from Sam’s Club in May. Upon opening the box at home, I discovered significant damage to the right corner of the unit. I returned it yesterday. The return experience at the Macon location was extremely frustrating. The customer service representative initially refused to let me exchange the damaged unit for a replacement. I did not want a refund because the item had been purchased during an instant savings promotion. A refund would have been $50 less than my original purchase price, meaning I would have to pay an additional $50 for a replacement. I declined the refund and asked to speak with a manager. Once the manager became involved, I was finally allowed to exchange the unit. However, when processing the new air conditioner, the associate insisted on needing my Sam’s Mastercard to complete the transaction. I no longer had the card because my account had been hacked, and Synchrony Bank had specifically requested that I return the physical card for investigation. I showed her the letters from Synchrony explaining the situation, as well as the account number on my original receipt, but this was not accepted. I ultimately had to log into my online account on my phone to provide proof before the exchange could be completed. Overall, the Customer Service department at the Macon Sam’s Club was unhelpful and unwelcoming. This was a very disappointing experience!

A great AC for a great price! works great I still have to get the wireless working but sure it will be great

We’re very happy with the new air conditioner; it’s amazingly quiet and cools our bedroom quickly. We’re still learning how to use some of it’s features and think the instruction manual that comes with the unit could be a little clearer.

Easy installation! Put in the hottest room in the house and suddenly the whole house is comfortable. No more hot air blowing from one room to the rest of the living space. This product is a game changer.

It worked great in an insulated cabin. We got this for my parents who cannot handle the high summer heat without ac any more and it kept the 800sq ft cabin under 70 with out side temp at over 95

Started using it for about 2 weeks now and it works fine, but after the first week so I noticed that whenever I put the mode in cool and fan in low there's an unwanted mechanical noise coming from the inside of the ac. So Im keeping an eye on it. No problems with the installation and I'll update in a few weeks or maybe months if anything goes wrong. For now since theres no problem whatsoever I'll give it a 4 star.

Cools the whole room. Was worried that it might not be work the way we wanted but it cooled right away and thankfully it's quiet. Was easy to install.

We purchased this A/C a little over a month ago but didn't install it because of the cool weather. We have since been using it about a week, we are very pleased. It was so quiet compared to our last unit, we awoke and thought it was off.

Time will tell, but at this point I am very happy with my purchase. The ac works well, comes back on after power outage (important because I am not in the city and the grid can be fickle out in the country), and although I don't have my first electric bill, seems like it is not using that much energy. I like that it distributes the cool well as it is in a large room and this very much matters. The install went very well, I am a bit frustrated by the tiny gaps on each side where the expanding slides attach, hesitate to add a sealing tape, but think that I will end up doing so.

Totally disappointing. The reviews were so different, that I hoped I wouldn't have a problem. From the unboxing, this AC was disappointing. The filter and louver weren't taped down like a new AC. It's also not cooling to the point that I have to use 2 fans to cool the straight through dining room & living room. It turns out the louver is broken off on one side and cracked on the other! I wondered if it was used and returned before. Sam's Club customer services seemed helpful, since I purchased the warranty. They explained that a technician would bring a replacement new AC and install. Then it was found that they're no longer in stock! I was told NOT to return it and I haven't yet. But, these are out of stock, so I can't get a replacement. I will be getting my money back and purchasing a more expensive AC from Home Depot or Lowe's. The inverter system really doesn't cool. I've had 6000 and 8000 BTU ACs that provided better cooling output this wone and replace it.