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Customer reviews for Midea 12,000 BTU Smart Inverter Window AC, Cools up to 550 Sq. Ft for
Midea 12,000 BTU Smart Inverter Window AC, Cools up to 550 Sq. Ft
4.5 out of 5 stars
stars
587 ratings293 reviews
  1. 5 stars81% (474)
  2. 4 stars8% (47)
  3. 3 stars3% (16)
  4. 2 stars2% (14)
  5. 1 star6% (36)

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Showing 171-180 of 293 reviews
Jul 27, 2026
Reviewer name: anonymous
5 out of 5 stars
5 out of 5 stars review

I have a total of 4 window air conditioners in my home and this is by far the best one! I have to turn it off every few hours because of how cold it gets. 10/10 recommend.

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Aug 10, 2025
Reviewer name: Minnie
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great price

Great air conditioner!

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Jul 16, 2025
Reviewer name: Doug
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Ac works quietly, and keep 12’x25’ Lanai cool

Midea 12000 btu ac

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Jun 12, 2025
Reviewer name: Lilly
1 out of 5 stars
1 out of 5 stars review

The new model sucks

I used to buy these window units every year, at least a couple of them for my outbuildings. This year , they're completely different. I bought a brand new one and it only lasted for 2 months before all the coolant leaked out and even when it was working, it worked like crap. I hope they bring the old models back.

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reply from Midea Team

Hello Lilly, thank you for reviewing our Midea 12,000 BTU Smart Inverter Window AC. We apologize for the issue you've experienced with your unit. To better understand and assist you in resolving the issue, please contact us at digitalsupport@midea.com. Have a great day! Midea Customer Support. (BBB A+ Accredited Business)

Apr 21, 2025
Reviewer name: Hot And Mad
1 out of 5 stars
1 out of 5 stars review

Stopped working the next year !

We bought this AC april 2025 it was easy to install, it ran very quite, BUT.... IT STOP WORKING .... we put in window the next year, it stopped working, so dont waste your money, im going to home depot buy a better AC.. I have contacted customer service, but i have not heard back.. dont think they plan on making this right.. MIDEA 12000 BTU IS A NO GO FOR ME.. ITS YOUR MONEY THROW IT A WAY IF YOU HAVE LOTS TO GIVE.. PIECE OF CRAP...

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reply from Midea Team

Hello Hot And Mad, thank you for reviewing our Midea 12,000 BTU Smart Inverter Window AC. We're sorry your unit failed to cool within a year and for the unsatisfactory customer service experience. We'd love the opportunity to rectify the issue and hope you will contact us at digitalsupport@midea.com. Have a great day! Midea Customer Support. (BBB A+ Accredited Business)

Jun 16, 2024
Reviewer name: RH
5 out of 5 stars
5 out of 5 stars review

Amazing

I live an 80 yr old building with terrible insulation. So heat is a constant issue during the summer. Hit 92 yesterday and this ac kept my room at 67 from morning to night. Had a 10000 btu Toshiba from HD and had to return it after two months because of compressor issues. It wasn't a bad ac when it was working... But now I realize how outdated it was.. It was loud, not just while running, but it made alot of noise on start up and alot of water noise while running. This Midea is so quiet that I literally for get its on. The inverter tech is crazy, since it doesnt have to run 100 percent or not at all(like traditional window units) you get a constant, even cooling, without harsh compressor and fan noise. My room is 15 x 20 with 12 ft ceilings, in what is essentially an attic. There is only 2 ft between my ceiling and the flat roof above and there is no insulation. This cooled it from 80 when I brought it home. Down to 67 in an hour. And it hasn't stepped off 67 since(according to my seperate room thermometer) Oh and this was 100 bucks less then the Toshiba.

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Jun 11, 2025
Reviewer name: EW
1 out of 5 stars
1 out of 5 stars review

Do not buy!

Bought this last May, it worked well the 4 1/2 months it was used. Put it back in the window a few days ago, plugged it in and it runs 5 minutes or less and shuts down, tripping the circuit breaker. It is a dedicated circuit, as well. Not sure how to contact customer service since it is only 1 year old.

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reply from Midea Team

Hello EW, thank you for reviewing our Midea 12,000 BTU Smart Inverter Window AC. We're sorry your unit failed to operate after 4.5 months of use. For assistance with troubleshooting, please contact us at digitalsupport@midea.com. Have a great day! Midea Customer Support. (BBB A+ Accredited Business)

Jul 19, 2025
Reviewer name: TonyLewis
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Unit is great, pick up experience terrible

AC unit is great. But ordered online for pickup. Got to store on Capital Blvd in Raleigh NC and circled parking lot twice looking for signs for parking spaces for pickup. No signs. Found where they painted numbers on parking spaces for pickup BUT the employees parked their vehcles there and back in their cars. Had to go into store and take to car myself. Not ordering for pickup from this location again. Sams club on South Saunders street has clearly marked spaces, with signs, and no employees backed into spaces.

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May 26, 2025
Reviewer name: Joe
1 out of 5 stars
1 out of 5 stars review

not slide out chassis

Those of you wondering if it's a slideout chassis. Answer is no. For a 12000 btu and above model they should be a slide out bug it isn't. Online products specifications are very vague. Could not find anything on line even from midea. Bought it opened it at the parking lot and read the manual then returned it.

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reply from Midea Team

Hello Joe, thank you for reviewing our Midea 12,000 BTU Smart Inverter Window AC. We're sorry that the unit's design did not meet your expectations. If you have any questions or concerns, please contact us at digitalsupport@midea.com. Have a great day! Midea Customer Support. (BBB A+ Accredited Business)

Jul 17, 2025
Reviewer name: Gabie M
5 out of 5 stars
5 out of 5 stars review

Works perfectly, very quiet, app control

My first window air conditioner after spending last summer using a swamp cooler. Absolutely in love with this air conditoner. Not only is it very easy to install, its cools very quickly and is very quiet. I also love having app support so i can schedule for temperatures to change during different parts of the day. My energy consumption went up about $1.00 a day but thats on 100° days so its more than worth it.

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