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Customer reviews for Serta Perfect Sleeper Delfino Nights Pillow Top Mattress (Available in Medium and Firm) for
Serta Perfect Sleeper Delfino Nights Pillow Top Mattress (Available in Medium and Firm)
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4.4 out of 5 stars
stars
255 ratings231 reviews
  1. 5 stars73% (185)
  2. 4 stars13% (32)
  3. 3 stars5% (13)
  4. 2 stars4% (11)
  5. 1 star5% (14)

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Showing 21-30 of 231 reviews
May 23, 2025
Unhappy
3 out of 5 stars review

Unhappy

We purchased this mattress about 6 months ago with box springs. The mattress was supposed to be firm and seemed fine for a while. Now it already has cupping where my husband and I lay. I DO NOT recommend this Serta UnPerfect Sleeper.

Helpful?4UZ7KAADGA6X13608504862
reply from Serta Team

Hi there, thank you for taking the time to review your mattress. We are sorry to hear about the issues you are facing. The issue you are describing does not sound normal. We highly recommend reaching out to your original purchasing store and filing a warranty claim so this can be looked at. If your mattress is found to be defective, you should be able to get a replacement. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 888-802-2948. We hope this helps!

Sep 18, 2025
Linda B
4 out of 5 stars review

So far so good

We like the new mattress so far. We hope it lasts a good long time and retains its firmness. I do wish I would have ordered the firm mattress though. But this mattress isn’t too soft. I was just afraid the firm one would be too stiff, like laying on a board.

Review from Serta
Helpful?4UZ7KAADGA6X13608504862
Sep 1, 2024
SamsCustomer
4 out of 5 stars review

Mattress Comfortable So Far. Delivery People MEH!

So far comfortable. Delivery personnel were very sketchy. :Lead guy was accommodating; other guy I had to keep my eye one. Very rushed delivery without opportunity to ask questions. In and out. Sam's could do better screening the people whom they contract with to deliver their products.

Helpful?4UZ7KAADGA6X13608504862
Apr 17, 2026
Angela G
5 out of 5 stars review

Great mattress

Just wanted you to know that the type of mattress( medium morning slumber was not listed. I picked the Delino mattress top medium as substitute

Review from Serta
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Jun 6, 2026
Chantalle G
5 out of 5 stars review

Awesome mattress

Mattress is very comfortable

Review from Serta
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Jul 3, 2026
Sharon K
5 out of 5 stars review

Sharon's bed

Very comfortable great sleep

Review from Serta
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Jan 8, 2024
Ana
1 out of 5 stars review

After one year of using this mattress, it is completely uneven. The middle is sunken in. I would not recommend this mattress for long term usage.

Helpful?4UZ7KAADGA6X13608504862
reply from Serta Team

Hi there, thank you for taking the time to review your mattress. We are sorry to hear about the issues you are facing. The issue you are describing does not sound normal. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!

Apr 1, 2026
Shandi W
5 out of 5 stars review

Have only had for 1 night

Good so far. Seems good quality. Feels good to lay on. Woke up with no back pain after sleeping on pull out couch for 6mos.

Review from Serta
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Dec 26, 2024
Mehran
1 out of 5 stars review

It was like a two-week vacation for my taste buds!

After two weeks, the left side of the mattress decided to take a permanent vacation. Definitely not recommending!

Helpful?4UZ7KAADGA6X13608504862
reply from Serta Team

Hi there, thank you for taking the time to review your mattress. We are sorry to hear about the issues you are facing. The issue you are describing does not sound normal. We highly recommend reaching out to your original purchasing store and filing a warranty claim so this can be looked at. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 888-802-2948. We hope this helps!

Jan 24, 2025
Irma
2 out of 5 stars review

Do not recommend l

It has been a little over 1 year that I bought this mattress and I already need to get a new one. It is giving me back problems from the sagging.

Helpful?4UZ7KAADGA6X13608504862
reply from Serta Team

Hi Irma, thank you so much for taking the time to review your mattress, we're sorry to hear that your Perfect Sleeper mattress is causing you discomfort. Our mattresses are backed with a 10-year limited warranty and Sam’s Club can walk you through a claim or offer assistance through their 100% Member Satisfaction guarantee. So for additional assistance please reach out to the Sam’s Club member phone number at 888-802-2948 so they can guide you from there. We hope that this leads to a swift resolution, but please let us know if we can assist moving forward!