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Customer reviews for Serta Perfect Sleeper Delfino Nights Pillow Top Mattress (Available in Medium and Firm) for
Serta Perfect Sleeper Delfino Nights Pillow Top Mattress (Available in Medium and Firm)
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4.4 out of 5 stars
stars
255 ratings231 reviews
  1. 5 stars73% (185)
  2. 4 stars13% (32)
  3. 3 stars5% (13)
  4. 2 stars4% (11)
  5. 1 star5% (14)

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Showing 1-10 of 231 reviews
Sep 7, 2024
Nora Charles
5 out of 5 stars review

Upgrade from old Sleep Number

I have had the Delfino queen firm mattress for two weeks. I went from a 12-year-old Sleep Number to this. I am happy with the mattress. I wonder if I should have gotten the medium instead of firm, but it may have been too soft. The mattress works well with an adjustable base. I feel like I am sleeping better, and my spine is straighter. It was on sale so that was a plus. Delivery was good. I would recommend this mattress.

Helpful?4UZ7KAADGA6X13608504862
Mar 10, 2026
TONYA
2 out of 5 stars review

Started out fine. Wanted a firm mattress and it was alot harder than I thought but I could live with it. However, it's been 6 months now and it started cupping in a the place where I sleep so I'm starting to feel like I'm caving in place. I love Serta products and the Serta perfect sleeper brands typically have lasted years but this particular one I've not had good success with. It won't keep me from buying Serta though.

Helpful?4UZ7KAADGA6X13608504862
reply from Serta Team

Hi there, thank you for taking the time to review your mattress. We are sorry to hear about the issues you are facing. The issue you are describing does not sound normal. We highly recommend reaching out to your original purchasing store and filing a warranty claim so this can be looked at and evaluated. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 888-802-2948. We hope this helps!

Nov 21, 2025
Bryan
2 out of 5 stars review

Not firm or supportive enough

Grateful for the delivery process, I’m currently in a warranty claim process to get a refund. Was very nice and firm at first, was a comfortable sleep for about two months. The bed is sagging on my side and this happened fast for a $1,000 mattress. I’ve tried rotating the bed regularly and it doesn’t make a difference. I have a slender body style and weigh 170 lbs. I feel disappointed because I really wanted to like this bed.

Helpful?4UZ7KAADGA6X13608504862
reply from Serta Team

Hi there, thank you for taking the time to review your mattress. Your feedback is important to us. While the mattress was not the best fit for you, we are happy you are able to use your return through your retailer so you can get on something that works best for you!

Dec 14, 2023
Fridd
2 out of 5 stars review

Verified Purchase

Feels used

Mattress settles where you sleep, after a few minutes, I’ve had this one almost a month and looking for a replacement, sams said I have 90 days, don’t want to try and get used to it any longer

Helpful?4UZ7KAADGA6X13608504862
reply from Serta Team

Hi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We are sorry to hear that the mattress is not providing you with the experience you are looking for. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance returning your mattress please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!

Oct 31, 2023
Tired and unrested
2 out of 5 stars review

Going agains the reviews, perhaps this was a lemon

Bought this mattress 3 months ago from Sam's. Easy delivery to our garage where we let it aired out of any smell. Placed it in the bed and it felt soft from the day one. Overnight, my hip was sunken and I woke with a back pain. Tried it for many nights, and it never got better. Assuming this might have been a lemon, but I am moving on to something different.

Helpful?4UZ7KAADGA6X13608504862
reply from Serta Team

Hi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We are sorry to hear that the mattress is not providing you with the support you are looking for. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!

Feb 3, 2026
RUTH
1 out of 5 stars review

it's been only a week but my anxiety is going up I can't move freely. i don't recommend anything that has memory foam. it's hard to explain, i purchased the medium its much more firm, then I expected, but yet it sinks in and then it makes it hard for you to turn while sleeping, Even the wake!!!

Helpful?4UZ7KAADGA6X13608504862
reply from Serta Team

Hi there, thank you so much for taking the time to review your mattress. Your feedback is very important to us. We are sorry to hear that the mattress is not providing you with the experience you are looking for. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance on a possible return or exchange please reach out to Sam’s Club member phone number 888-802-2948. We hope this helps!

May 13, 2026
anonymous
1 out of 5 stars review

Sagging is the future of this Matress

After 2 years, the Matress will sag in the middle making it uncomfortable. Will look for a matress with a pillow top on both sides so it can be flipped. Avoid serta.

Helpful?4UZ7KAADGA6X13608504862
reply from Serta Team

Hi there, thank you for taking the time to review your Serta Perfect Sleeper Delfino Nights Pillow Top Mattress. Your feedback is valuable to us. We're sorry to hear about your experience. If your mattress has begun to sag, it may have a manufacturing defect. If that is the case, we encourage you to reach out to your retailer to begin the warranty claim process. If approved, you may qualify for a replacement mattress, which should help you get the wonderful nights of sleep that you deserve. If you would like to share more with us, feel free to reach out to our team directly through the contact us page on our website with any questions, comments, or concerns.

Aug 29, 2024
RM
1 out of 5 stars review

Not white glove delivery. Disappointed

1. Plastic was ripped in corner causing mattress to be dirty and frayed in that corner and also allowing the penetration of outside odors. 2. Threads coming out of mattress. 3. Not white glove delivery. Drivers reeked of cigarette smoke smelling up my house and new mattress. Did not bother to where shoe coverings. I wish I would have had them leave it outside the smoke smell was so bad.

Helpful?4UZ7KAADGA6X13608504862
reply from Serta Team

Hi there, we are sorry to hear about your delivery experience. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!

Jun 18, 2024
jk
1 out of 5 stars review

Dissatisfied Customer

My mattress and box spring was delivered 06-13-24. Serta sent a 5" box spring instead of a 9". The mattress is not level. You sink down on the side I am sleeping on, and it is firm on the other side. I am very surprised at my experience since the reviews are so good. I would like to have a representative from Serta to examine this mattress. Also, when I talked to customer service, they tell me to send pictures via email. I do not know how to do that.

Helpful?4UZ7KAADGA6X13608504862
reply from Serta Team

Hi there thank you for taking the time to review your mattress. We are sorry to hear about the issues you are facing, it is standard to need to send photos of the issue if a warranty claim is being evaluated online. Our best recommendation is to take photos of the issues with your phone, and then send the photos by attaching them to an email that you also make on your phone, please reach out to Sam's Club directly for more direct assistance. We hope this helps!

Jan 7, 2025
Bear
1 out of 5 stars review

Not thrilled

So i received my mattress set and with in 2weeks i finally set it up on my frame and my box spring has a hole in it , reached out to customer service to replace it ⁴ thats four times! and never got a reply Sam's place the blaim on serta mattress. Here is the reason why the store doesn't supply mattress anymore NO ACCOUNTABILITY AND POOR CUSTOMER SERVICE! Not buy online

Helpful?4UZ7KAADGA6X13608504862
reply from Serta Team

Hi there, we are sorry to hear about your issue with your mattress. For online Sam's Club purchases these are handled by an internal Sam's Club Team at Serta. This team can be reached at 888-802-2948 and can assist with online orders and should be able to help point you in the right direction for filing a warranty claim. We hope this helps!