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Sam's Club
Customer reviews for My Passport 5TB Portable Hard Drive, White for
My Passport 5TB Portable Hard Drive, White
4.4 out of 5 stars
stars181 ratings78 reviews
  1. 5 stars78% (141)
  2. 4 stars7% (12)
  3. 3 stars4% (8)
  4. 2 stars2% (3)
  5. 1 star9% (17)

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Showing 21-30 of 78 reviews
Jan 12, 2025
Vetterun
5 out of 5 stars review

Simply Amazing!

I've been a tech person for a long time due to occupation (pharmaceutical research) and avocation. Thus I've experienced the rapid increase in storage capacity and migration of external formats. I actually used the old black floppy disks and everything up to now. Recently I was in the club and noticed the WD My Passport. The cost was essentially a $100.00 and I was astonished that a tiny HDD of 5TB capacity with a footprint smaller than a pack of cigarettes (I don't smoke) was even possible. Crazier was the installation of the supplied software and operation. I backed up my old Dell business laptop as a test case and despite a ridiculous amount of data. It took less than an hour for all to be copied - OS, videos, music, pictures, documents, ............. I'm still in disbelief, but not so much that I didn't hesitate to order two more from Sam's Club online. I could not find a better value and there is no better value than Sam's Club + customer service. I need to research what is going on inside this small miracle. There is no sound of a disk turning or stylus transferring data. The only clue that the device is operating is a very small pilot LED on the cable side. No heat, no sounds, no vibration. It must be magic or at least to my comprehension. It's heavy for its size and the aesthetics are very attractive. It feels good in your hand like a favorite tool. Anyway, it's pretty cool and a great value I never expected to see in my lifetime. I'm old, but technology and grandkids are two of the most wonderful things that make sticking around worthwhile.

Helpful?4RQEXZKFLFFK13608058775
Nov 20, 2024
DPFAST1
1 out of 5 stars review

Not a hard drive for travel use

Like others have said, this drive is not very fast. The big problem with it is that it is heavy. I used this to back up VERY important data, and since I manage International business, sometimes I can be on the road for weeks at a time. Therefore, I live or die by my hard drive. This thing fell off a chair to the floor, maybe 18 inches and died. It is only a few months old! What a disappointment, and I lost months of work. I know IT people...3 back-ups on two different types of media. Easier said than done.

Helpful?4RQEXZKFLFFK13608058775
reply from Western Digital Team

Hello, Please accept my sincere apologies for the experience that you had to go through. Please be aware that we recommend that hard drives should be handled with care. Special handling is required to protect them from damage. You can always contact us via email, call and chat (https://www.westerndigital.com/company/contact-us). We will be happy to assist you.

Feb 23, 2024
GP
5 out of 5 stars review

Verified Purchase

Works fine for recording TV

Works fine, using it off an HDHOMERUN FLEX 4K to record TV. Quiet, and doesn't get hot.

Helpful?4RQEXZKFLFFK13608058775
Nov 14, 2024
Delmer
5 out of 5 stars review

Verified Purchase

Works as it should

Works as it should. Needed to move pictures and video from wifes phone. Plenty of space

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Nov 29, 2023
Wolfpacker
5 out of 5 stars review

Verified Purchase

Great Product

Great to have for extra space and easy to use.

Helpful?4RQEXZKFLFFK13608058775
Feb 22, 2024
John
1 out of 5 stars review

Verified Purchase

Dead drive

Died after a week of being plugged in with light backup duty.

Helpful?4RQEXZKFLFFK13608058775
Jan 10, 2024
Dakao
5 out of 5 stars review

Verified Purchase

Passport 5TB HDD

great price, good product

Helpful?4RQEXZKFLFFK13608058775
May 26, 2024
XJ Cattle
5 out of 5 stars review

Verified Purchase

It's doing its job :)

It's working great so far! We got it to back our cloud storage to and its working beautifully.

Helpful?4RQEXZKFLFFK13608058775
Feb 13, 2024
Uncledweeb
5 out of 5 stars review

Verified Purchase

Performs as expected

I purchased this to save recordings on my Tablo DVR device. It was easily formatted by the Tablo and has been working as expected.

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Mar 24, 2025
Mike S
3 out of 5 stars review

Verified Purchase

Great storage volume but so so software

Installed easily enough however the backup software seems to have created a recurring error regarding the "Bonjour dll". Still haven't figured that out. And there are a lot of attempts to purchase more services.

Helpful?4RQEXZKFLFFK13608058775
reply from Western Digital Team

Hello, we are sorry for the inconvenience caused to you. To assist you further, we kindly request you to open a support ticket at https://support-en.wd.com/app/askweb and provide more details about the issue, our support team will contact you as soon as possible.