Skip to Main Content
Sam's Club
Sam's Club
Customer reviews for My Passport 5TB Portable Hard Drive, White for
My Passport 5TB Portable Hard Drive, White
4.4 out of 5 stars
stars181 ratings78 reviews
  1. 5 stars78% (141)
  2. 4 stars7% (12)
  3. 3 stars4% (8)
  4. 2 stars2% (3)
  5. 1 star9% (17)

Member photos

Sort by |
Showing 21-30 of 78 reviews
Feb 6, 2025
Tommy
1 out of 5 stars review

wd 5 tb external hd did not work for me

i bought this 5 tb western digital external hard drive and it did not start up. after several attempts to reinstall and checking with western digital, i still got nowhere. it did not work. i am returning to sams club. hopefully your experience is better.

Helpful?4RQEXZKFLFFK13608058775
reply from Western Digital Team

Hi Tommy, We are sorry for the inconvenience caused to you. We recommend you to try different USB Port, cable and computer to isolate the issue. If the issue persists then we'd like to gather more information so, We request you kindly open a support ticket at (https://support-en.wd.com/app/askweb) to elaborate on the issue and, our support team will get in touch with you at the earliest.

Nov 20, 2024
DPFAST1
1 out of 5 stars review

Not a hard drive for travel use

Like others have said, this drive is not very fast. The big problem with it is that it is heavy. I used this to back up VERY important data, and since I manage International business, sometimes I can be on the road for weeks at a time. Therefore, I live or die by my hard drive. This thing fell off a chair to the floor, maybe 18 inches and died. It is only a few months old! What a disappointment, and I lost months of work. I know IT people...3 back-ups on two different types of media. Easier said than done.

Helpful?4RQEXZKFLFFK13608058775
reply from Western Digital Team

Hello, Please accept my sincere apologies for the experience that you had to go through. Please be aware that we recommend that hard drives should be handled with care. Special handling is required to protect them from damage. You can always contact us via email, call and chat (https://www.westerndigital.com/company/contact-us). We will be happy to assist you.

Nov 29, 2023
Wolfpacker
5 out of 5 stars review

Verified Purchase

Great Product

Great to have for extra space and easy to use.

Helpful?4RQEXZKFLFFK13608058775
Feb 23, 2024
GP
5 out of 5 stars review

Verified Purchase

Works fine for recording TV

Works fine, using it off an HDHOMERUN FLEX 4K to record TV. Quiet, and doesn't get hot.

Helpful?4RQEXZKFLFFK13608058775
Jan 10, 2024
Dakao
5 out of 5 stars review

Verified Purchase

Passport 5TB HDD

great price, good product

Helpful?4RQEXZKFLFFK13608058775
May 26, 2024
XJ Cattle
5 out of 5 stars review

Verified Purchase

It's doing its job :)

It's working great so far! We got it to back our cloud storage to and its working beautifully.

Helpful?4RQEXZKFLFFK13608058775
Feb 22, 2024
John
1 out of 5 stars review

Verified Purchase

Dead drive

Died after a week of being plugged in with light backup duty.

Helpful?4RQEXZKFLFFK13608058775
Nov 14, 2024
Delmer
5 out of 5 stars review

Verified Purchase

Works as it should

Works as it should. Needed to move pictures and video from wifes phone. Plenty of space

Helpful?4RQEXZKFLFFK13608058775
Feb 13, 2024
Uncledweeb
5 out of 5 stars review

Verified Purchase

Performs as expected

I purchased this to save recordings on my Tablo DVR device. It was easily formatted by the Tablo and has been working as expected.

Helpful?4RQEXZKFLFFK13608058775
Mar 24, 2025
Mike S
3 out of 5 stars review

Verified Purchase

Great storage volume but so so software

Installed easily enough however the backup software seems to have created a recurring error regarding the "Bonjour dll". Still haven't figured that out. And there are a lot of attempts to purchase more services.

Helpful?4RQEXZKFLFFK13608058775
reply from Western Digital Team

Hello, we are sorry for the inconvenience caused to you. To assist you further, we kindly request you to open a support ticket at https://support-en.wd.com/app/askweb and provide more details about the issue, our support team will contact you as soon as possible.