Customer reviews for My Passport 5TB Portable Hard Drive, White

Customer reviews for My Passport 5TB Portable Hard Drive, White for

My Passport 5TB Portable Hard Drive, White

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4.4 out of 5 stars

stars181 ratings78 reviews

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Showing 71-78 of 78 reviews

Jul 18, 2025

Sharon

5 out of 5 stars review

Great external hard drive!

Love Western Digital. Install was plug and play (USB 3) and no problems.

Review from walmart.com

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Sep 8, 2024

ter

3 out of 5 stars review

Verified Purchase

do not drop

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reply from Western Digital Team

Hello, We are sorry to hear about the incident with your product. We understand that accidents happen, and we're here to help. If you have any questions or need further assistance, please open a ticket at https://support-en.wd.com/app/askweb/session/ we will be happy to assist you.

Jun 17, 2024

Capsaicin

1 out of 5 stars review

USB 2.0 - Super Slow

USB 2.0. This is NOT super speed. 2.0 is decade+ old tech and slow as heck.

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Jun 5, 2025

TeJEDI

2 out of 5 stars review

:-(

I had to replace it once. Then the replacement is currently not readable and I am going to have to pay to try and retrieve my data.

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reply from Western Digital Team

Hi TeJEDI, We apologize for the inconvenience caused to you. This is not the service we want for our customers, this usually never happens. To assist you better, we kindly request you to open a support ticket at https://support-en.wd.com/app/askweb and provide more details about the issue with possible error screenshot, Our support team will reach out to you promptly.

Sep 15, 2024

Averageshmoe1313

5 out of 5 stars review

Does the job when properly connected.

Good storage. Fast and reliable. Just be sure to connect it directly to the computer. Mine seemed to have issues when connected to a hub. Get a longer cable if needed.

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Feb 20, 2024

BaffoonTrmp

1 out of 5 stars review

My Passport 5TB Portable Hard Drive, White $99.98

I bought this pile of crap 5gig external hard drive from Sam's club today and went I went to home to try to install it, it generated tons of errors. The drivers could not be installed and the software was a total useless application. Tried to install this on Windows 10 and Windows 11. The support website had software and drivers did not work either. Total pile of Junk just like Domestic car Manufacturers. Returned this crappy product back to Sam's Club. I have Seagate external hard drives with no issues with either PC Operating Systems.

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Aug 19, 2024

Rotorhead

2 out of 5 stars review

Not what you pay for!

Why can't these companies give you what you pay for. Instead of a 5TB drive it's actually a 4.5TB drive. This drive should be advertised as a 4TB drive instead of a 5TB drive. I paid for 5TB, give me 5TB.

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reply from Western Digital Team

Hi, Please be informed that systems will use both decimal and binary to measure the size. A drive's size is measured by using the total number of bytes that can be used on the drive. Please refer to the mentioned link to know more about the Capacity of the Drive is Smaller than the Drive Label : https://support-en.wd.com/app/answers/detailweb/a_id/16656

Feb 27, 2025

Dennis from Michigan

5 out of 5 stars review

No issues or complaints;

Works well, not blazingly fast, but very capable.

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