Customer reviews for My Passport 5TB Portable Hard Drive, White

Customer reviews for My Passport 5TB Portable Hard Drive, White for

My Passport 5TB Portable Hard Drive, White

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4.4 out of 5 stars

stars181 ratings78 reviews

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Showing 61-70 of 78 reviews

Jul 28, 2024

SnacksRgr8t

5 out of 5 stars review

Verified Purchase

External hard disk drive for personal use at home

Great price for the suze

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Feb 28, 2024

Ivy

5 out of 5 stars review

Verified Purchase

Fast

Works fast

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Apr 6, 2025

Rich

5 out of 5 stars review

Verified Purchase

Perfect for Time Machine

5TB Hard Drive

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Apr 6, 2024

Wensy

5 out of 5 stars review

Verified Purchase

Great

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Dec 3, 2023

5 out of 5 stars review

Verified Purchase

Recommend

Fantastic price

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Dec 31, 2024

sasch

5 out of 5 stars review

Verified Purchase

Great BU features

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Mar 29, 2024

Melody

1 out of 5 stars review

Verified Purchase

Don’t buy it

Doesn’t sync with my Mac, hoping I can return it

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Aug 20, 2024

Johnnyb555

5 out of 5 stars review

Verified Purchase

Great price and FAST

Lots of backup storage at 5GB. This is a very fast drive too.

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Dec 3, 2025

Brian

3 out of 5 stars review

Love it, works great

Works great , I love it. Why is it still on this website? it has been OUT OF STOCK since the summer!

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reply from Western Digital Team

Hi Brian, Thank you for your feedback. We are glad to hear you are enjoying the drive. Our team updates availability regularly, and we recommend checking back from time to time as stock may be replenished. You can reach out to our Online Store Support team directly using the link below. They will assist you with the product availability and ensure your order is processed smoothly:<br />Phone Support: Online Store Support: US +1 (800) 275-4932 Monday — Friday, 8am — 5pm PST<br />Live Chat Support: https://support-en.wd.com/app/chat/chat_launch

May 6, 2025

1 out of 5 stars review

Avoid this brand, it's not worth the hassle

This Western Digital external hard drive stopped working after just 7 months, completely out of nowhere. I expected reliability, but instead got frustration. Dealing with their warranty process has been a nightmare. I’ve been going back and forth with customer service for weeks. They promised to send a return envelope, but never actually sent it because they said that wasn't part of the warranty process. Every time I follow up, something changes. From let me help you to let me check to see if this is a warranty item. This product is unreliable, and the company clearly doesn't stand behind it. Between the defective drive and the terrible warranty support, I’m beyond frustrated. Avoid this brand, t’s not worth the hassle or the risk of losing your data.

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reply from Western Digital Team

Hi, We apologize for the trouble and would like to investigate the case. We kindly ask you to reply to the existing support case OR share the current support case number and your email address via direct message to our social media support handles @westerndigital. This will enable us to review the concern.