Customer reviews for My Passport 5TB Portable Hard Drive, White

Customer reviews for My Passport 5TB Portable Hard Drive, White for

My Passport 5TB Portable Hard Drive, White

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4.4 out of 5 stars

stars181 ratings78 reviews

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Showing 51-60 of 78 reviews

Aug 16, 2024

Seville

5 out of 5 stars review

Verified Purchase

Wonderful

Just what the doctor ordered

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Nov 7, 2024

Mary

5 out of 5 stars review

Verified Purchase

best bang for Your buck

I have more than one of these. for the price it's very much worth it.

Review from walmart.com

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Sep 4, 2024

Bionic

5 out of 5 stars review

Verified Purchase

Great brand, greater value!!

Great value!!!! Much less than other stores!!

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Oct 28, 2024

Peter

5 out of 5 stars review

Verified Purchase

Worth the money- very slim - fast

Review from walmart.com

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Feb 5, 2024

MarkW

5 out of 5 stars review

Really fast drive with lots of storage

This is a really fast drive that I divided into two equal partitions, one for Time Machine and one for storage. I reformatted it to use on my Mac Mini, and also bought a USB-C cable so I could plug it into a Thunderbolt 4 port. It's also the best deal available, getting 5 TB for the price. So far, I'm very happy with it.

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Oct 16, 2024

Lak

1 out of 5 stars review

DO NOT DROP!!!

DO NOT DROP!!! I accidentally dropped mine on the carpet, and now it no longer works. All my memories and travel videos are gone! Very disappointed. I contacted support Sunday October 13th, 2024, but they couldn’t help with data recovery. They said I’d need to contact a third-party service, which could cost me thousands of dollars. :-( Make sure to handle it with extreme care!

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reply from Western Digital Team

Hello Lak, We are sorry for the inconvenience caused to you. Please be aware that we recommend that hard drives should be handled with care. Special handling is required to protect them from damage. If you have any queries, We'd request you kindly open a support ticket at (https://support-en.wd.com/app/askweb) and, we'd be more than happy to help.

Feb 3, 2024

Joe Tokish

5 out of 5 stars review

Verified Purchase

This drive is very fast.

Great buy

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Nov 16, 2024

Laura

1 out of 5 stars review

Save yourself the headache

Followed all the instructions for reformatting for use with a Mac, including installing the million pieces of software needed, and it still won't work. I'm still not able to move a single file onto the new, completely empty drive because I'll get an error message saying the device is full. Product support is useless and the Knowledge Base articles for troubleshooting even more so. Returning this immediately and going back to my trusty old plug-and-play Lacie/Seagate drives.

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reply from Western Digital Team

Hi, We are sorry for the inconvenience caused to you. Please be informed that the WD My Passport External drive comes preformatted in NTFS format for Windows OS, In order to use the drive for macOS you can reformat the drive with macOS supported HFS+J file system by using this link: https://support-en.wd.com/app/answers/detailweb/a_id/8200/related/1 Please be informed that reformatting is a data destructive process, please backup the data from the drive before reformatting it. If you need any technical assistance then please feel free to contact us by opening a ticket directly at (https://support-en.wd.com/app/askweb)

May 5, 2025

ck40711

5 out of 5 stars review

So good I might get a second!

I lost all of my pictures and videos one time because my hard drive crashed. As a result now I have a backup and I backup my backup. I also don't like cloud services, I am old school and just keep an external hard drive in my safety deposit box. This one is perfect and 5TB will take a long time to fill up.

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Mar 25, 2025

Ron

1 out of 5 stars review

Verified Purchase

Not easily usable

Doesn’t support a USB-C connection with a proprietary end on the drive side. Didn’t want to mess with ordering a separate cable.

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reply from Western Digital Team

Hi, We apologize for the inconvenience caused to you. Please be informed that WD My Passport uses a Micro-B USB 3.0 port on the drive side, not USB-C. You'll need a compatible cable or an adapter to connect it to a USB-C port.