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Customer reviews for My Passport 5TB Portable Hard Drive, White for
My Passport 5TB Portable Hard Drive, White
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4.4 out of 5 stars
stars181 ratings78 reviews
  1. 5 stars78% (141)
  2. 4 stars7% (12)
  3. 3 stars4% (8)
  4. 2 stars2% (3)
  5. 1 star9% (17)

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Showing 1-10 of 78 reviews
Feb 7, 2024
Mark W
5 out of 5 stars review

Verified Purchase

Excellent drive with huge storage capacity

It has a huge storage capacity with blazing speed when transferring files. I partitioned it into two parts for backing up individual files and for Time Machine. Since I have a Macintosh I had to reformat the drive so I could use it, which didn’t take but a few moments. It’s price for the value you receive is excellent.

Helpful?4RQEXZKFLFFK13608058775
Feb 17, 2024
Mindy
5 out of 5 stars review

Verified Purchase

It is bigger on the inside.

So it took me a while to format it to use on my MacBook Pro. I have this drive set up to save photos to conserve space on computer hard drive. Loads of space.

Helpful?4RQEXZKFLFFK13608058775
Feb 11, 2025
Jim S
5 out of 5 stars review

Verified Purchase

Looks nice, works great

Price was right and it works great for my use. I don’t know how long it will last, and it is much larger capacity than I need, but I couldn’t find a less expensive smaller one. I am using it connected to a Tablo for recording TV. It has been running for a month. I assume it should last about 3 years in this situation.

Helpful?4RQEXZKFLFFK13608058775
Dec 4, 2023
Conrad
5 out of 5 stars review

Verified Purchase

Ton of storage

5tb gives me all the storage I could want. Works great with my laptop SSD Drive for high speed transfers

Helpful?4RQEXZKFLFFK13608058775
Aug 18, 2025
jaycris26
5 out of 5 stars review

Verified Purchase

Easy to use Plug n Play 5TB of photos from my cell

Easy to use. Plug n play. I like its portability and 5TB memory capacity to hold photos from my cellphone. I plug it directly to my cellphone usb c port. I bought 4. 2 black and 2 white.

Review from walmart.com
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Sep 18, 2025
fredrikco
5 out of 5 stars review

Verified Purchase

wd

great deal on wd hd lowest price on the web. great for storage - white cvolor ok but easy to pick out from tradfitional black hard drives

Review from walmart.com
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Apr 12, 2024
KRey
5 out of 5 stars review

Verified Purchase

Great product

Super easy to use. I did YouTube the instructions since the print is so tiny but there was nothing to installing.

Helpful?4RQEXZKFLFFK13608058775
Jul 22, 2024
Jerry S
3 out of 5 stars review

Verified Purchase

Failure to support software.

HDD may be OK, but I was unable to install the included backup software. This was a deal breaker for me. Even at Sam's Clubs great price. I returned both drives I had purchased to run scheduled backups on 2 of my computers. I purchased a Seagate 5TB HDD instead. Their software works on my systems.

Helpful?4RQEXZKFLFFK13608058775
reply from Western Digital Team

Hello Jerry, Thank you for your feedback. We're sorry to hear that you had trouble installing the included backup software and that it led to your decision to return the drives. We understand how crucial reliable software is for your backups. We appreciate your input and will work to improve our products. If you have any further concerns or need assistance in the future, please don't hesitate to reach out.

Sep 2, 2024
clay
3 out of 5 stars review

Verified Purchase

not sure

occasionally get read error and afraid to save anything important

Helpful?4RQEXZKFLFFK13608058775
reply from Western Digital Team

Hello, We would like the opportunity to isolate the issue and gather more information to assist you directly. We request that you please open a support ticket at https://support-en.wd.com/app/askweb to explain the issue in detail and our support team will contact you as soon as possible.

Nov 3, 2024
Professor Bregman
1 out of 5 stars review

Verified Purchase

Great price, but does not work

Does not connect to my Mac Pro. Self installed program does not work. Very little support from website.

Helpful?4RQEXZKFLFFK13608058775
reply from Western Digital Team

Hi Professor Bregman, Please be informed that the WD My Passport External drive comes preformatted in NTFS format for Windows OS, However, in order to use the drive for macOS you can reformat the drive with macOS supported HFS+J file system by using this link: https://support-en.wd.com/app/answers/detailweb/a_id/8200/related/1 Please be informed that reformatting is a data destructive process, please backup the data from the drive before reformatting it. For any assistance with the product, please feel free to or submit a support request at https://support-en.wd.com/app/askweb we will be happy to assist you.