[This review was collected as part of a promotion.] Hands down, the absolute worst purchase I have ever made. I was so excited to switch from using both a floor vacuum and shark steam mop for my floors. I have given this 5 months of trial and error, assuming it was "operator error". Nope. Purchased directly from Bissell. First and foremost, I have spent hours and hours watching tutorials because no matter what I do, the floors are streaky. I even use a NEW brush each time I am on brush 20. I am not using too much water, I am not using too much solution, yada yada yada. Literally, hours of videos watched, trying different things. I clean this thing thoroughly between uses, there is no residue causing this issue. Secondly, this machine stinks. Absolutely smells mildewy and gross all the time. I follow every step to clean this thing after use and it still smells. I use the designated cleaning solution. Literally have to replace the brushes and filters each time, because they smell horrible. Overall, there are many similar reviews like this that get buried. Maybe I have a crappy machine. Maybe this was a return they sent to me directly from Bissell. Who knows. Don't waste your money.

[This review was collected as part of a promotion.] I am in love with this vacuum cleaner. Even my kids love it and use it daily. Light weight and easy to use. I really love the self-cleaning it does. My family has two cats and one dog, so there is lots of shedding and mess and this vacuum is great at cleaning up all the hair. We also like using it on the potty accidents that the dog has. Cleans up the mess great and leaves a wonderful scent. Easy to clean. Will be buying one as a gift for my sister-in-law.

[This review was collected as part of a promotion.] This is a great vacuum to really deep clean your floors and rugs. It is easy to use and comes with a great base that keeps the bottom from getting the floor gross. It is a little bulky and awkward to maneuver but that might be because I am short. Overall, a great item to have if you have pets and/or kids! I have both so this will get a lot of use.

[This review was collected as part of a promotion.] With a one year old learning how to feed herself, I didn't want to have to get down and scrub the floors everyday. And a simple sweep was just not cutting it. I was at a loss, that is until I had the opportunity to test out the CrossWave HydroStream from the Stellar Product Testing Panel. This vacuum was exactly what I was looking for. First, I appreciated its versatility. I don't want to have to store three products when one will do. And this machine does just that. Its various settings allow me to go from the hardwood floor, to the tile, to the area rugs all in one shot. Now, for the set up. Because of the type of machine this is and the added features from a traditional vacuum, it did take more set up then simply taking it out of the box and plugging it in. But not much more. The instructions were thorough and clear. I was able to follow along and start steaming in about 20 minutes. The self cleaning cycle was equally simple to navigate and execute. Which for a busy mom, is a must. I don't have time to sit down and take everything apart, clean the parts, and the assemble it again. Now for the results, I was pleasantly surprised and the level of clean this machine was able to achieve even with the first pass over the surfaces. My floors have never been so clean! Now, to be sure, if there is a bit of truly stuck on food, you will still probably have to get on your hands and knees to clean, but this machine takes care of the vast majority of your everyday messes. And I will always chose to spot clean one or two spots rather than the whole floor, so this wasn't a deal breaker for me. The only slight downside to this machine is the noise when it was running. It was just a little too loud to run during nap time. Overall, I appreciate the ease and multi-functionality of this machine and will continue to use it to keep my floors as clean as they can be with a one year old learning to feed herself!

[This review was collected as part of a promotion.] I needed a good steam/vac for our wood floors after a long hiatus from cleaning them. I love my Bissel vac and looked into this as my best option for the buck. Not disappointed at all! Super easy to assemble and use. The water was black and icky My husband was very impressed as well! He took off his work boots b4 stepping inside for the first time. After this, NO MORE SHOES!

[This review was collected as part of a promotion.] The Bissell Crosswave Hydrosteam did an amazing job on my laminated kitchens floors. The dogs and kids track so much in and this machine scrubbed and sanitized so well. My floors look new again. The Bissell was simple to get ready and to use. I will never use a dirty old mop again.

[This review was collected as part of a promotion.] The Bissell CrossWave® HydroSteam™ Plus Multi-Surface Wet Dry Vac is a must have for any pet owner! It makes all cleans a breeze! Plus, I love the fact that it can clean my tile and messes on my area rugs! And the sanitize feature a definite game changer!

[This review was collected as part of a promotion.] I desperately wanted something that would clean my area rug and this CrossWave delivered with style! Not only had it been years since its last cleaning (with a rented carpet cleaner) it now had rawhide schmutz ground into it from my newest 4 legged friend. The Hydrosteam took a few passes on the heavier sections, but cleaned my rug and removed the rawhide perfectly! I used my CrossWave on hardwood floors and to steam clean linoleum and WOW! I thought my floors were clean before! I wish I had done this years ago! I never wanted to rent another carpet cleaner again- and now I won't have to! I don't have a slop sink for cleaning the dirty tank, etc. after use, so I washed everything in the bathtub. It worked well. My only real issue is that I am sensitive to smell, so the cleaning solution with Febreze in it made me feel a little yucky, but I expect that to be less of an issue once it's warmer outside and I can open the windows. I can't always plan to do all of my cleaning/vacuuming at one go, so having to wait 24 hours for the components to dry feels limiting, but for just about $20, you can get a new dirty tank assembly and accessory holder, so I think I will, and then I won't have to wait so long to use it again! What a bargain! I had a little bit of difficulty determining if/how much Fresh Start solution I should add to the clean tank for the self cleaning function. The manual was unclear, but it seems you are not intended to add solution to the clean water tank, but rather, just to the storage tray. I suppose you could do both, if you really wanted to. The water line on the tank for the self cleaning cycle is very high, but the cycle itself doesn't take much water, so I'm confused as to why it says it needs so much in the clean water tank. I've done it anyway, but it seems one could just fill it to the small area line and it would have enough for a cleaning cycle. I can't recommend this product enough! It is perfect for my needs and I had no idea it existed!

[This review was collected as part of a promotion.] I have the original cross wave and my only complaint was that you had to add hot water to the clean tank to get the hot water clean feeling, but if you didn't use it all then you got cold the next time. The only reason for another cross wave purchase was the steam feature of this one. I was hoping that the fact that this one had steam would make me love it even more than my other....who doesn't love steam to clean?!? Unfortunately that is not that case and I'm actually sad that I purchased another one when it really wasn't needed and the steam part about it was such a let down. The hydro steam cross wave did seem to have a little more suction of the excess water on the backward sweep but that could of been because it was new. It did sadly use an entire tank to clean just my kitchen area, the main reason being that holding the water button down continuously is the only way to get the steam feature. The dirty tank did not hold the entire tank of the clean water and I had to dump the dirty water tank three times on that one clean water tank, every time I tipped it back to clean it set off the float device and would stop suctioning it was really frustrating. This was a 2 on the star rating category for me! It also didn't feel like the steam feature really cleaned any better than my original cross wave by adding hot water to the tank. I also really disliked the bulky front of the hydro steam cross wave, it made it very difficult to clean to the edge of your floor and under cabinets, my original had a skinny front and did a much better job getting to the edge. This was a 3 on the star rating for me. I do like the darker color scheme as it makes it look high end and in the long run will appear less dirty but doesn't change anything on how the product runs or performs. I still love that the cross wave does do your vacuuming and mopping in one, the hydro steam or any cross wave product would still be a great purchase if you have hard floor surfaces though out your home.

[This review was collected as part of a promotion.] I remember when this came out, it was so popular. I knew alot of people that got it and said so many good things about it. I am so impressed! I love that I can use this on different floors in the house, rugs, laminate, hard wood, etc. It is so light weight, which is awesome! The vacuum alone works amazing. But the steamer on my hardwood is AMAZING! It makes the floor look so pretty and shiny! I have 2 dogs, 2 cats and 2 crazy children... it seems so hard to ever make the floors look decent. I highly recommend this to everyone!