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Customer reviews for BISSELL CrossWave HydroSteam Plus Multi-Surface Wet Dry Vacuum for
BISSELL CrossWave HydroSteam Plus Multi-Surface Wet Dry Vacuum
4.6 out of 5 stars
stars
839 ratings835 reviews
  1. 5 stars78% (653)
  2. 4 stars12% (102)
  3. 3 stars3% (28)
  4. 2 stars2% (18)
  5. 1 star5% (38)
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Showing 761-770 of 835 reviews
Oct 11, 2023
Reviewer name: Nikki
4 out of 5 stars
4 out of 5 stars review

I like it, but not as much as my old one.

[This review was collected as part of a promotion.] I had the cordless x7 pet pro and it stopped working so this was its replacement. Even though the x7 quit on me I still prefer it and wish BISSELL hadn't discontinued it. Pros: - I think the self cleaning mode on this one is better than the x7. - It doesn't leave near as much water behind. - I REALLY like the steam wash mode. - it gets closer to walls than the x7. Cons: - it's heavier. I'm 9mo pregnant and it's really hard on my back. I can't imagine it being easy for elderly/impaired people to push around. - I miss the turbo mode that my x7 had. - it doesn't stop spinning and tell you when the tank is full like the x7, it just spits dirty water back out. This is the biggest con. - The hair trap isn't secured in the tank so if you're dumping it in the toilet, take it out or it goes in the toilet too. Neutral: -it's corded. I don't mind it. The freedom of being cordless is nice, but so is not relying on a battery. Overall: I still like it. It beats a mop and broom and I'm thankful that BISSELL gave me a replacement because not many companies would, the process was hassle free and fast. I would recommend it to a friend, but if the x7 pet pro was still available I would recommend it first.

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Jan 22, 2023
Reviewer name: jdance7
5 out of 5 stars
5 out of 5 stars review

What a relief!

[This review was collected as part of a promotion.] I was so excited to try this innovative wet/dry vac. We recently pulled up most of our carpet, and are left with lots of flooring and area rugs. Doing the floors seems like they take forever, by the time I sweep, them vacuum and then mop, I've spent hours! This vacuum is amazing because I do the sweeping and the mopping at the same time. Not only that, I can vacuum my area rug, or steam it, which is what I choose to do. Getting the vacuum put together didn't take long at all, and learning the different settings just took looking at the pictures. Then it was to work, and man it took a lot less time than it ever has because it took one tool, one time through the floor!

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Jan 21, 2023
Reviewer name: Eryck
4 out of 5 stars
4 out of 5 stars review

Simple to use floor cleaner.

[This review was collected as part of a promotion.] I received the Bissell Crosswave from the BzzAgent group for free to give my honest review on it. It is about the size of a portable "shark" vacuum. It comes with three small bottles of cleaner: hard floor steam sanitizer, multi-surface cleaner with Febreze that claims it removes pet odors, and a bottle of "Freshstart" cleaner for use in the automatic cleaning cycle. I cleaned my lightly colored, cheap apartment "stone" tile kitchen and bathroom floors with the Crosswave. They are cleaned 3x a week by a Roomba and mopped once by a Braava robot mop. The Crosswave still pulled up a surprising amount of dirt using the regular hard floor mode. It removed most surface stains that were present, but didn't do much for ground-in stains in front of the door, by the counters and stove where we often stand, since this floor seems semi-porous but it lightened them a little bit. The Crosswave is a bit loud, as most vacuums and floor cleaners would be expected to be. It is not that heavy. It is simple to use, add water to the small area or large area line, and add the desired cleaner to the second line, and pop the tank in the back. It slides in and out of place easily. The dirty water tank comes out easily with a pinch of a hinge. It contains an air filter, and a strainer to catch larger debris. The Crosswave has three modes, steam, hard floors and area rugs and one button switches between then after you turn it on. It does not say if you could use it on larger carpeted areas. Once you've filled it and plugged it in, you simply press a trigger to release the fluid and release it to dry and scrub the floor with the spinning brush. The floor dried very quickly after vacuuming so that is a definite plus over regular mopping. Instructions could be clearer for using the automatic cleaning cycle. It says to fill water and cleaner to the cleanout line, but the cleanout line is 80% of the way up and there isn't a second line for the soap. It only used a small amount of water.

Review from BISSELL Homecare
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Jun 15, 2024
Reviewer name: Mase
1 out of 5 stars
1 out of 5 stars review

Brush doesn't even touch the floor

[This review was collected as part of a promotion.] I was really excited to get this. I was hoping it would be a life saver for keeping the floors clean. However, the brush doesn't even touch the floor when spinning, so it's really just spitting the water on the floor and then sucking it back up. It's not getting my floor clean at all. My brush is practically new looking.

Review from BISSELL Homecare
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reply from bissellpwr

Hi Mase. Thanks for your feedback. We're sorry you're not happy with your machine, but please contact us direct at support.bissell.com so we can get you back to cleaning.

Sep 13, 2023
Reviewer name: minks
5 out of 5 stars
5 out of 5 stars review

Can't believe the dirt that came out of my floors with this!

[This review was collected as part of a promotion.] I received this product as part of the Stellar Product Testing Panel, and am so excited about how much cleaner my home is after using it! We have three people and three pets in the house, including one very active large dog, so there is constantly dirt/mud/debris from outside being tracked through the house. I thought we kept things pretty clean on the hardwood and tile floors between regular sweeping and mopping, but wow did this machine prove me wrong! I was amazed by the dirt the steam function pulled out after having just cleaned them with a broom and mop the day before. Plus, the amount of time saved being able to vacuum and steam at the same time was incredible! It does a better job of cleaning tile and hardwood floors in half the time it used to take me. I definitely recommend this all-in-one vacuum to anyone who has an outdoorsy/active household, and especially if you're trying to save time in your regular cleaning routine!

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Feb 1, 2023
Reviewer name: Angel
4 out of 5 stars
4 out of 5 stars review

Good Wet Dry Vac

[This review was collected as part of a promotion.] I received this as a free sample in exchange for my review. It works great, but it is kind of heavy. I have another brand that is self propelling, and I do prefer that feature. The CrossWave cleaned my hardwood floors really, really well and I love the self cleaning feature. I do like the dirty water tank better than my other model. All in all, I liked this awry Dry Vac, and would recommend.

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Feb 5, 2023
Reviewer name: Mhig
5 out of 5 stars
5 out of 5 stars review

Great, powerful, multi-purpose cleaner

[This review was collected as part of a promotion.] *full disclosure, I did receive this free in exchange for a review. However, this smaller profile cleaner packs a punch. One thing I specifically love, is that it pivots to make small adjustments around objects. Most cleaners we've had are stiff and don't allow that. I love that this is multi surface. I left the tag on for now to get used to what icon means what flooring surface. I would have preferred just putting the name on it. I love that it is self-cleaning and stows away in a small surface area compared to most cleaners. And lastly, I love the steamer function. Just set it on top of some spots and let the steam go to work. Overall, great product for the price

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Aug 16, 2023
Reviewer name: jstover
5 out of 5 stars
5 out of 5 stars review

Effortless Cleaning!

[This review was collected as part of a promotion.] Of course! The Bissell CrossWave HydroSteam is a game-changer for busy, pet-filled households. Remarkably user-friendly, it cleaned my entire kitchen in under 15 minutes and used less water than a conventional mop - an eco-friendly bonus. Despite my initial concern about the seemingly less wet floors, the evidence was clear: a dirty water tank full of grime and a sparkling clean floor that passed the white paper towel test with flying colors. Beyond its excellent cleaning capabilities, this machine itself is a breeze to clean. Its components disassemble with ease, and its straightforward self-cleaning function is a godsend. A big thank you to Stellar Reviewers for sending me this product through the Stellar Product Testing Panel. A top-tier product that marries efficiency, cleanliness, and user-friendly design. Highly recommended.

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Feb 11, 2023
Reviewer name: Ashley
5 out of 5 stars
5 out of 5 stars review

Great product

[This review was collected as part of a promotion.] I have 2 kids, a husband, a cat and a dog... needless to say I also have a lot of messes. This thing is amazing! Just vacuum and mop in one step. Couldn't be any easier. Cleanup is a dream. I love it!

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Aug 13, 2023
Reviewer name: BonnettMama
4 out of 5 stars
4 out of 5 stars review

Bissell Crosswave Hydrosteam vs two messy kids

[This review was collected as part of a promotion.] Thank you to the Stellar Product Testing Panel for providing me with the Crosswave Hysrosteam! All opinions are my own after being able to test it against some of the stickiest kid messes that you can imagine. Set up was easy, the manual explains the steps perfectly and it was impossible to do incorrectly when following the guide. I tried first on my area rug for a tough stain from some pink juice. I loved the suction power and the rotating brush on the bottom seemed to clean extra well. I was able to remove the stain after a few passes. I feel that it would have worked even better if I had gotten to the spill as soon as it happened. I will say that it is a little hard to propel across the carpet/rug but I assume this is due to the brush and the suction. This is my only reason for a 4 star review instead of 5. The self cleaning option after finishing was wonderful! This was definitely my favorite feature. I felt as though I wasn't left with leftover grime in the brush. I was impressed enough with the area rug to then tackle my hard floors. Best ever! This is my new favorite way to clean the floors. With two young children, mystery stuck on messes happen. They were no match for this. Just a few passes and even the worst stuck on mystery mess was gone. The steam feature makes dry time super quick! This is a must for any home with small children or pets!

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