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Customer reviews for BISSELL CrossWave HydroSteam Plus Multi-Surface Wet Dry Vacuum for
BISSELL CrossWave HydroSteam Plus Multi-Surface Wet Dry Vacuum
4.6 out of 5 stars
stars
839 ratings835 reviews
  1. 5 stars78% (653)
  2. 4 stars12% (102)
  3. 3 stars3% (28)
  4. 2 stars2% (18)
  5. 1 star5% (38)
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Showing 741-750 of 835 reviews
Aug 13, 2023
Reviewer name: acampy
4 out of 5 stars
4 out of 5 stars review

Good machine that still has it's flaws

[This review was collected as part of a promotion.] I was excited to unbox the CrossWave HydroSteam. It's a good looking machine and it has the benefit of vacuuming AND steam cleaning your floors at the same time. I am a busy working mom with a cat, and any tool that helps me to maximize my time is important. When the machine is on the LED lights are bright and it cleans nice and close to the base moulding. The CrossWave has a self cleaning cycle that is just a push of a button when you are done. After the self clean, you are supposed to separate the roller, roller cover and canister, and then rinse those components and let them dry for 24 hrs. This part is a little annoying but I understand it's a part of maintaining the machine. Overall, the CrossWave does a pretty good job at vacuuming and mopping on my tile and hardwood floors. I have not used it on any area rugs yet. I am concerned at the amount of steam/water that sits on the floors when in hardwood floor mode. I have to vacuum over the wet area quite a few times to get up all the residual solution. I have older hardwood floors whose seal is compromised in some areas, so any sitting solution or water could be damaging. In steam wash mode, it cleaned the surface of my tile very well, but it did not get into the grout lines. I did notice that in steam wash mode the steamed solution is dispensed onto the scrubber brush which then hits the floor, and I am somewhat suspect as to how well the steam/sanitizing really works on the surfaces. I still believe that I clean my floors more throughly with vacuuming and mopping separately. That said, the CrossWave makes the most of my time and it's multitasking ability is my favorite feature. I haven't had any major sticky spills yet, so I can't comment on the Crosswave's ability to handle spilled honey or stuck on sauces. Overall, I am happy with the CrossWave HydroSteam and would recommend it to others. Thank you to the Stellar Product Testing Panel for giving me the opportunity to test this machine.

Review from BISSELL Homecare
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Aug 17, 2024
Reviewer name: Dog Mom
2 out of 5 stars
2 out of 5 stars review

Spits Hairballs

It's an amazing product. For someone else. I have a long haired border collie, and this does NOT pick up his hair. It rolls the fur into balls and spits it back out. Extremely disappointing. If you don't have a dog like mine, it would probably be a 5 star product, but I'm most likely going to just resell it.

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Jun 15, 2024
Reviewer name: Mase
1 out of 5 stars
1 out of 5 stars review

Brush doesn't even touch the floor

[This review was collected as part of a promotion.] I was really excited to get this. I was hoping it would be a life saver for keeping the floors clean. However, the brush doesn't even touch the floor when spinning, so it's really just spitting the water on the floor and then sucking it back up. It's not getting my floor clean at all. My brush is practically new looking.

Review from BISSELL Homecare
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reply from bissellpwr

Hi Mase. Thanks for your feedback. We're sorry you're not happy with your machine, but please contact us direct at support.bissell.com so we can get you back to cleaning.

Jan 22, 2023
Reviewer name: Carabear76
4 out of 5 stars
4 out of 5 stars review

Excited to keep using

[This review was collected as part of a promotion.] We just put new waterproof LVP in our house and this cleans it like a dream. Easy set up, easy clean up, easy to use. We swept the floor first and then used the Bissell. We are looking forward to having a great piece of equipment to keep our new floors in their best shape.

Review from BISSELL Homecare
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Jan 22, 2023
Reviewer name: KR
5 out of 5 stars
5 out of 5 stars review

Def worth buying!!

[This review was collected as part of a promotion.] I used this wet dry vac on our area rugs. They are all in high traffic areas and this machine worked great on the stains and dirt ground into them. It was light weight and easy to use once you figured it out,(the instructions could definitely be more detailed). I love that it's so light weight, I don't like big, bulky, and heavy vacuum cleaners and this was a perfect size and weight for me. The self cleaning feature is nice too, it's very easy to do and makes cleaning up and putting it away easy. I definitely recommend this to anyone looking for a multi surface wet dry vac.

Review from BISSELL Homecare
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Sep 2, 2024
Reviewer name: Multi Small dog dad
5 out of 5 stars
5 out of 5 stars review

Initial / 1st Time Product use review

[This review was collected as part of a promotion.] As first / initial time using this product (and compared to sweeping / mopping) the same areas, I'd have to say that I'm fairly impressed. I believe that I would delay or maybe avoid the prior for the time and hassle involved in all aspects of the process, using this machine made everything a lot more timely and efficient. Where the cord is 25' some may say it is short, I think it's about average or fair - not to have too / long or too short. I asked a friend about his (same or similar model?) and said he didn't like that it left streaks - I really don't care for being able to get the job done, and for 1/3rd to 1/4 of the time and hassle. Internal cleaning feature seems good / nice touch. I'd like to see how long it lasts and how it does over time. For now it's a Thumbs up & higher rating for me!

Review from BISSELL Homecare
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Aug 16, 2023
Reviewer name: Ana
4 out of 5 stars
4 out of 5 stars review

It's great!! Just wish it was cordless!!!

[This review was collected as part of a promotion.] Thank you to Stellar Product Testing panel for allowing me to test this vacuum! My overall impression of the Crosswave hydro steam was that it's a time saver and a back saver! I hate sweeping and I hate mopping with a passion, so I've always wanted one of these! It made clean up not such a drag because you get to do both in one go! Sure you gotta clean the dirty water tank and it does get pretty gross lol but it's really not that bad. Beats hurting my back with mopping! I think this vac did a great job tackling stuck on messes with the spray as it made it easier for the vac to suck it up. And it has pretty good suction! Steam wash mode was very nice touch too because I have a crawling baby and it gave me a piece of mind that it sanitizes my floors. My favorite thing about this vac is that it's All in one of course! The vac itself is also very pretty, I just wish it was cordless!!! I think it would be so much easier to reach for it for every single mess if it was cordless.

Review from BISSELL Homecare
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Oct 22, 2023
Reviewer name: Sue
5 out of 5 stars
5 out of 5 stars review

Love, love, love. Cleaned my ceramic tile & grout well.

[This review was collected as part of a promotion.] Used pet cleaner. Tile & grout super clean. Hard to clean stains that wouldn't come off with mop came clean with Bissel. I had to leave soaking for 5 to 10 minutes & came back & vacuumed up easily. I would definitely recommend to family & friends. Already told my sister & daughter-in-law. Lol

Review from BISSELL Homecare
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Jan 22, 2023
Reviewer name: Stacy23
5 out of 5 stars
5 out of 5 stars review

Nice product

[This review was collected as part of a promotion.] This wet/dry vacuum is perfect for cleaning wet spills, steam spot cleaning and cleaning rugs. It came with multiple cleaning solutions. I tested it out on my vinyl kitchen floor to spot clean dry stuck on stains near my trash can. It has a heated steam function and after a few minutes my floor was clean and sanitized. It also has a rug setting so I'm excited to try it out on that. It can clean wet spills and it can be used on different types of hard floors. It even has a light which I loved. I would recommend anyone to buy this to add to there cleaning appliances. I love bissell and this product lives up to their standards.

Review from BISSELL Homecare
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Oct 11, 2023
Reviewer name: Nikki
4 out of 5 stars
4 out of 5 stars review

I like it, but not as much as my old one.

[This review was collected as part of a promotion.] I had the cordless x7 pet pro and it stopped working so this was its replacement. Even though the x7 quit on me I still prefer it and wish BISSELL hadn't discontinued it. Pros: - I think the self cleaning mode on this one is better than the x7. - It doesn't leave near as much water behind. - I REALLY like the steam wash mode. - it gets closer to walls than the x7. Cons: - it's heavier. I'm 9mo pregnant and it's really hard on my back. I can't imagine it being easy for elderly/impaired people to push around. - I miss the turbo mode that my x7 had. - it doesn't stop spinning and tell you when the tank is full like the x7, it just spits dirty water back out. This is the biggest con. - The hair trap isn't secured in the tank so if you're dumping it in the toilet, take it out or it goes in the toilet too. Neutral: -it's corded. I don't mind it. The freedom of being cordless is nice, but so is not relying on a battery. Overall: I still like it. It beats a mop and broom and I'm thankful that BISSELL gave me a replacement because not many companies would, the process was hassle free and fast. I would recommend it to a friend, but if the x7 pet pro was still available I would recommend it first.

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