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Customer reviews for BISSELL CrossWave HydroSteam Plus Multi-Surface Wet Dry Vacuum for
BISSELL CrossWave HydroSteam Plus Multi-Surface Wet Dry Vacuum
4.6 out of 5 stars
stars
839 ratings835 reviews
  1. 5 stars78% (653)
  2. 4 stars12% (102)
  3. 3 stars3% (28)
  4. 2 stars2% (18)
  5. 1 star5% (38)

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Showing 661-670 of 835 reviews
Jun 22, 2023
Reviewer name: TGL
3 out of 5 stars
3 out of 5 stars review

Love it but could be better!

[This review was collected as part of a promotion.] Ive had this crosswave Bissell for a few months now. Ive also had other Bissell products in the past. I like how this one steams vacuums and brushes at the same time. Bissell is close in getting this product to perfection. I have OCD so i am constantly steam mopping but i dont have alot of time trying to mop. I have tile flooring and 5 lil dogs. I love the combination features! However the vacuum suction is OK i would rate it 4 out of 10. The sound of this steam mop sounds really powerful but it doesn't suck up the dirt as I expected. Second issue is, i like the brush feature, i would love it if the brush would actually touch the tiles as i am clean steaming! I give this feature 1 out of 10, a really low rating because the steam mop doesn't have a customized feature for leveling the brush down to actually scrubbing and touching my tile floor. I am having to manually scrape down to clean spots with a rag; which the steam mop brush is unable to actually touch/clean. I do love t RJ e self clean! Def a great feature. Bottom line i like this but needs a little more features in order for some of the features to to actually work to perfection. Biasell hope you read this!

Review from BISSELL Homecare
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reply from bissellpwr

Thanks for taking the time to provide your valuable feedback. We will share this with our quality team, but please don't hesitate to contact us anytime at support.bissell.com.

Aug 13, 2023
Reviewer name: Allison
5 out of 5 stars
5 out of 5 stars review

Incredible vacuum, a must have if you have pets and/or kids

[This review was collected as part of a promotion.] I am beyond impressed with the CrossWave HydroSteam vacuum. An all-in-one vacuum that you can use on hardwood floors, area rugs, and carpet is truly impressive and immediately shocked how much cleaner our floors are. Within a few days of receiving this vacuum, my baby spit up on our carpet. The HydroSteam vacuumed the spitup up using the carpet cleaner solution and saved us trying to wipe it up, spraying with a carpet cleaner, and trying to dab up the mess had we not had the vacuum. We also had some years-old stains on our carpet that the vacuum took care of. My toddler also had a stomach bug and threw up on our hardwood floors. To try and keep the virus from spreading, we used the sanitizing solution after cleaning up the vomit (used paper towels and not the vacuum for this) and felt a lot better about the floors being sanitized. One of the best features is the drying tray because you can store the filter and the brush to easily dry. If you have pets and/or kids, this vacuum is a MUST HAVE in your home!! I received this product through the Stella Panel Product Testing Panel.

Review from BISSELL Homecare
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Jan 14, 2023
Reviewer name: Bessie
5 out of 5 stars
5 out of 5 stars review

Cuts cleaning time in half!

[This review was collected as part of a promotion.] I was quite impressed with how well the crosswave hydrosteam works! It swept up all of the debris, including Saint Bernard fur! All while shining my hardwood floors at the same time! Also, the crosswave is easy and fun to use! The one and only con that I have come across is, it doesn't get all of the way to the edge of the floor.

Review from BISSELL Homecare
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Jan 17, 2023
Reviewer name: Italiangirl
5 out of 5 stars
5 out of 5 stars review

Great Job Cleaning Floors

[This review was collected as part of a promotion.] This Crosswave HydroSteam is amazing! I used it first for just basic cleaning to get use to it. I easily put it together, put in the solution, plugged it in and was on my way. It took me some time to get use to the trigger and when to use it, but once I did it made cleaning my floors a breeze. The next day my husband wanted to try it on the grout. We used the steam button and held it there and amazingly old grout stains came out clean. We used it three days in a row and our kitchen and living room floors look fantastic. Love how easy it is to use and light enough to bring up and down the stairs. We made sure to clean aft4er each use to Will be something I will use for years to come.

Review from BISSELL Homecare
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Jan 28, 2023
Reviewer name: Shelley
4 out of 5 stars
4 out of 5 stars review

Convenient mop/vacuum

[This review was collected as part of a promotion.] After receiving this from BzzAgent to try, it was super easy to put together and came with a variety of cleaners. One large tank cleaned my living room, dining room, kitchen and small bathroom. It is a bit heavy compared to others I have used but was easy to maneuver. It was louder than I expected but did a great job cleaning my floors. The cleaning cycle was easy to use and the machine was easy to clean up once all done.

Review from BISSELL Homecare
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Apr 15, 2024
Reviewer name: Miss E.
1 out of 5 stars
1 out of 5 stars review

I would NOT buy this again!

[This review was collected as part of a promotion.] I bought the Crosswave Hydrosteam All-in-One Multi-Surface Cleaner in mid October 2023. We have laminate flooring and 2 cats so I was eager to have something that would clean our floors and sanitize them. I have used this machine approximately once a month since I bought it and vacuumed with my trusty old Hoover in between times. When I pulled the Bissell out the other day, I had barely started cleaning my kitchen floor when there was a huge puddle of water on the floor! No water left in the cleaning solution tank. The cap on the solution bottle was no longer sealing. I tried to suction up the water with the Bissell but it could not get all up; I wound up using towels to mop it up. My husband and I cut this defective P.O.S. with one of his saws and put it in the trash. I then vacuumed with my trusty old Hoover and then mopped the house with my generic Swifter-type mop. Bottom line - this thing did not even last 6 months.

Review from BISSELL Homecare
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reply from bissellpwr

Sorry to hear you weren't happy with your machine! We appreciate your feedback, but we could've helped resolve this issue. You had a warranty with BISSELL and we're always here to help at support.bissell.com.

Aug 16, 2023
Reviewer name: Barbara
4 out of 5 stars
4 out of 5 stars review

A solid wet and dry vac!

[This review was collected as part of a promotion.] I recently had the opportunity to try out the CrossWave HydroSteam as part of the Stellar Product Testing Panel. Overall, I was quite impressed with this all-in-one vacuum. It certainly changed the way I approach cleaning tasks, making them more efficient. My favorite feature was its ability to handle sticky and stuck-on messes. The vacuum's combination of wet and dry capabilities allowed it to effectively break down and lift these types of messes, saving me a lot of effort and time. I appreciated not having to scrub or scrape as much. Using the SteamWash mode was a unique experience. While it did add an extra step to the cleaning process, I found it to be quite effective on certain surfaces and stains, notably my tile and hardwood flooring. It provided a deeper clean than previous machines I've owned. The fact that it can vacuum, wash, and steam all in one machine is a real time-saver. I appreciated the convenience of not having to switch between different devices during my cleaning routine. In conclusion, I think the CrossWave HydroSteam offers a practical and efficient way to handle various cleaning tasks. While the SteamWash mode adds a bit more complexity, the benefits it brings to certain situations are worth the extra step. You can't do wrong using this, especially if you have hardfloor floors or tile!

Review from BISSELL Homecare
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Jan 22, 2023
Reviewer name: Crystal Clean
5 out of 5 stars
5 out of 5 stars review

The steam makes all the difference in the world!!

[This review was collected as part of a promotion.] A couple years back we purchased a Bissel Crosswave and absolutely loved it!! You can't go wrong. But recently I got the new Crosswave Hydrosteam and it's a game changer!!! The added steam function cleans so much deeper and helps loosen dirt trapped between the slats of older wood floors. The first time I used it on our wood floors I went over it 3 times and the water was near black EACH time. I was shocked. We keep a clean house but we also have 3 dogs and teenage boys in and out all the time. I highly recommend you upgrade to the Hydrosteam if you are able to.

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Mar 17, 2024
Reviewer name: Lioness
5 out of 5 stars
5 out of 5 stars review

Im in love

[This review was collected as part of a promotion.] This wet dry vac model is a huge improvement over the original (green) model. The steam mode work great on my old dried on messes. You just have to leave the vac over the mess and go over it slowly. I love the new lint trap. It keeps the hair from bogging down the vac. The bigger dirty tank is great I dont have to dump it as often. One thing to note if you are in steam mode you will go through your solution faster. Id show before and after pics but im ashamed of my dogs bad manners. Also if you buy either model invest in the vac cleaner so you keep your vacs smelling and working good. Im buying a second one for upstairs and my old ones going in the pool room.

Review from BISSELL Homecare
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Feb 15, 2025
Reviewer name: V
1 out of 5 stars
1 out of 5 stars review

This product doesn't work

I bought this on September 2024 and had to get it replaced 4 times. The steam failed, the water squirting failed, the roller also failed because it stop spinning and it leaves water streaks This is very disappointing and frustrating to have bought this product and not work like it supposed to.

Review from BISSELL Homecare
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