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Customer reviews for BISSELL CrossWave HydroSteam Plus Multi-Surface Wet Dry Vacuum for
BISSELL CrossWave HydroSteam Plus Multi-Surface Wet Dry Vacuum
4.6 out of 5 stars
stars834 ratings830 reviews
  1. 5 stars78% (651)
  2. 4 stars12% (102)
  3. 3 stars3% (25)
  4. 2 stars2% (18)
  5. 1 star5% (38)

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Showing 211-220 of 830 reviews
Jun 29, 2023
Kimberly
1 out of 5 stars review

Verified Purchase

Disappointed

[This review was collected as part of a promotion.] Looking for a combo vacuum and mop. Thought this was the total package. The vacuum does not have attachment/hoses, does not get near the "edge" of walls and the suction is not that great. We tried the steam option with the cleaner that came with the product. IT does steam after the instructed amount of time but so did every other steamer I owned. My kids thought the clean out cycle was cool.

Review from BISSELL Homecare
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reply from bissellpwr

Hi Kimberly. The CrossWave machines aren't designed for dry vacuuming. It's meant to vacuum and mop sealed hard floors at the same time eliminating the need to sweep and mop separately. If we can help with improve your cleaning experience, please reach out anytime at support.bissell.com.

Feb 15, 2024
Robert
5 out of 5 stars review

Verified Purchase

A Must For Pet Homes

[This review was collected as part of a promotion.] We have a senior doggy and now a puppy which means the vacuum is being put to the test with clean up - The vacuum has performed spectacularly in this environment - Anyone facing pet clean up MUST have this product as part of their arsenal

Review from BISSELL Homecare
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Nov 15, 2023
Albert
5 out of 5 stars review

Verified Purchase

CrossWave® HydroSteam™ Plus Multi-Surface Wet Dry Vac

[This review was collected as part of a promotion.] I have Tiles, Engineered wood and area carpets, the BISSELL CrossWave® HydroSteam™ Plus Multi-Surface Wet Dry Vac makes my life a lot easier, I can't believe the amount of dirt it has come from my supposedly "Clean" floors. I also love how easy is to clean the machine after each use. The clean cycle does a very good job in helping to clean the machine.

Review from BISSELL Homecare
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Nov 6, 2023
Stacey
4 out of 5 stars review

Verified Purchase

Takes a little more than just plug and use.

[This review was collected as part of a promotion.] I do like the product and maybe with more use I will get the hang of it. I wish it was a little easier overall with the use. You need to read the instructions, as there are specific things you have to consider between the different surfaces etc... Also, the instructions are not great at explaining or identifying well the difference between the rollers. I was hoping for a product that was a little easier to use, but I am sure with more use, it will become easier.

Review from BISSELL Homecare
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Sep 30, 2023
Patrick
5 out of 5 stars review

Verified Purchase

Excellent machine, Everyone needs to own a Bissel!

[This review was collected as part of a promotion.] Absolutely love this machine. We have tried other brands and the Bissel is far superior. We find the cloth roller has great contact with the tile floor surface and the suction is excellent. The motor makes an acceptable noise range compared to competitors. We have had some that sounds like a commercial jet engine. The clean up is so easy and we find the machine easily separates our golden retriever hair in the dirty water compartment. Also amazed the dirt that this machine gets up. We love the steam feature too. Bissel has hit it out of the park with this machine. We are buying three more for our daughter's. Everyone should own a Bissel.

Review from BISSELL Homecare
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Oct 11, 2023
nancy
5 out of 5 stars review

Verified Purchase

Absolutely the BEST!!!

[This review was collected as part of a promotion.] WOW, this machine is amazing. Our home flooded during Hurrican Idalia and i had no idea how we were going to get our tile floors clean again after the sanitation process. I bought this wonderful cleaner and it did just that. My floors look better than ever and smell fresh and clean. Love this product, thank you Bissell!!

Review from BISSELL Homecare
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Sep 9, 2025
Anonymous
1 out of 5 stars review

Verified Purchase

Stopped working on 2nd room!

What the heck it stopped working after the second room

Review from BISSELL Homecare
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reply from BISSELL Consumer Care

Hi Michele, thank you for sharing your experience—we’re really sorry to hear your CrossWave® HydroSteam® Plus stopped working so quickly. That’s definitely not what we want for our customers. Sometimes a quick reset or checking the filter and water tank placement can help, but since it happened so early, we recommend reaching out to our support team at https://support.bissell.com for troubleshooting or warranty help. We appreciate your feedback and hope we can get this resolved for you quickly!

Apr 26, 2026
Thomas
1 out of 5 stars review

Maybe if it worked.

Terrible terrible design. This was bought in December and it’s already giving problems. The machine will not let out liquid and it’s not like it’s a simple design to flush out the pump if there is a problem as to why it’s not pumping out liquid. The steam isn’t working and the thing doesn’t seem to be easy to find what can be the possible issue. It’s been less than 6 months and it’s already not working.

Review from BISSELL Homecare
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reply from BISSELL Consumer Care

Hi Thomas, we’re sorry to hear this has been such a frustrating experience, especially with issues starting so soon. Problems with liquid flow or steam aren’t expected, and we understand how disappointing that is. Our BISSELL support team can help troubleshoot or review service options at support.bissell.com. Thank you for sharing your feedback.

Mar 10, 2024
Gilbert
5 out of 5 stars review

Verified Purchase

Works very well for our purposes

[This review was collected as part of a promotion.] We use it to clean sealed, stained concrete floors, and it lifts a lot of dirt from dog footprints when we do. It leaves the floors much cleaner than mopping.

Review from BISSELL Homecare
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Oct 20, 2023
Linh
5 out of 5 stars review

Verified Purchase

Excellent product

[This review was collected as part of a promotion.] This product is great. I am so glad I purchased this product. Every time I clean my LVP floor I am condfident it's clean for my baby to crawl on.

Review from BISSELL Homecare
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