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Customer reviews for BISSELL CrossWave HydroSteam Plus Multi-Surface Wet Dry Vacuum for
BISSELL CrossWave HydroSteam Plus Multi-Surface Wet Dry Vacuum
4.6 out of 5 stars
stars
839 ratings835 reviews
  1. 5 stars78% (653)
  2. 4 stars12% (102)
  3. 3 stars3% (28)
  4. 2 stars2% (18)
  5. 1 star5% (38)
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Showing 121-130 of 835 reviews
Jan 7, 2024
Reviewer name: Douglas
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

I would buy this product again.

[This review was collected as part of a promotion.] This vacuum is absolutely great, for the price this product does what it is supposed to do without fail and it is easy to clean. If you are looking for a floor cleaner that will do the job you can't go wrong with this one.

Review from BISSELL Homecare
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Jan 21, 2024
Reviewer name: Molly
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Very useful tool

[This review was collected as part of a promotion.] My house is all tile and I have a slobbering Great Dane and three cats. I purchased this machine because I like the idea of the dirty water being removed from the floor, not spreading it around like a mop does. It does a great job of keeping the floors clean, I found it easy to setup and use.

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Aug 5, 2024
Reviewer name: Jennifer
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Definitely a MUST!

[This review was collected as part of a promotion.] Amazing!!! It gets tough spots so you don't have to stop and scrub the dirt to get it off. I am impressed with how well it suctions the water after spraying the floor. Your floors dry quickly and don't leave water everywhere.

Review from BISSELL Homecare
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Sep 11, 2023
Reviewer name: Andrea
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great product!!

[This review was collected as part of a promotion.] I have had this Crosswave for a short time but I love it already! I have had several models over the years and this combines steamer, vacuum, and cleaner all in one. I have not used the self clean function yet, but I am sure that will be a great feature. I have a senior dog and a large puppy, so I clean all the time! It save me time and gets the job done..great job Bissell!

Review from BISSELL Homecare
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Sep 1, 2024
Reviewer name: John
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Well made words well

[This review was collected as part of a promotion.] Used a different brand so I expected more. Bissell delivered. With the addition of steam this cleaner works great. The crosswave has a sturdy feel, looks good. Our porcelain floor is a bare to keep looking good this cleaner and the oxy cleaning solution gets the floor clean. We would definitely recommend it, we would buy it again.

Review from BISSELL Homecare
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Apr 6, 2025
Reviewer name: Patricia
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Cleans Hard Floors Easily

[This review was collected as part of a promotion.] I have over 2000 sq ft of hardwood flooring in my home and it's been a challenge keeping it all vacuumed and mopped regularly. I also have 2 dobermans and an aussie that make keeping the floors clean an even bigger challenge since we live in the country and they are constantly tracking mud and debris inside. After my previous floor cleaning machine broke it took me a while of researching what floor cleaners were available and trying to decide which one would be best for my particular needs. I decided to purchase the Bissell Hydrosteam. I've used it twice now since receiving it last week. So far I like the way it cleans the floors and to be honest were quite dirty. It cleaned very well. Some areas I had to go over more than once but again that was due to the floors being dirtier than they normally would be. I was looking forward to also using the hydrosteam on my area rugs as well but for some reason it just wouldn't work on my area rugs. The suction was just strong and then the machine would stop working and the hardfloor and area rug lights would start flashing. At that point I would have to turn the machine off and then turn on again to get it to start working again. I checked that I had the hydrosteam set on the right correct setting but apparently there's an issue with my area rugs. A little disappointing given being able to clean the area rugs was one of the compelling factors as to why I went with the hydrosteam. The vacuum and mopping at the same time definitely makes my floor cleaning easier. The clean cycle is quick and easy after each use. I wish the water tank and waste tank were larger so I wouldn't have to stop so frequently and empty the dirty water tank. However I'm pleased with everything other than not being able to clean my area rugs.

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Mar 11, 2026
Reviewer name: Jo
5 out of 5 stars
5 out of 5 stars review

I’m the Problem

My fiancé has been talking about the CrossWave for years. I mostly ignored him, because obviously I know everything. But after too many days with five dogs, a 7-year-old, and a yard that apparently produces unlimited dirt, I finally broke down and ordered one. The box arrived and I opened it immediately, set everything up, filled the tank, and started cleaning. Within seconds I had brown water pooling everywhere. The machine looked like it was just spreading muddy swamp water across my floor. Instead of using my brain to troubleshoot like a rational adult, I spent half the tank of water mentally drafting the most brutal review ever written. I was furious that I had just spent this much money on a machine that seemed designed to spread dirt around as efficiently as possible. Finally, I went back to the instructions. It said the brush might be too wet or there could be a clog. A clog seemed unlikely considering I had owned the machine for about seven minutes, but I pulled the roller out anyway. And there it was — a soaking wet piece of cardboard from the packaging jammed in the brush. I removed it, put everything back together, and tried again. And suddenly the thing worked perfectly. The suction was back and stronger than ever. The steam came pouring out. My floors looked amazing — which is impressive considering my five dogs seem personally committed to keeping the floors muddy. So the CrossWave HydroSteam works great st. No streaking, no leftover water, and not a single muddy paw print. My only criticism is the debris separator. I think the design could be improved. There’s nowhere to set the filter/lid while you’re pulling the separator out, dumping debris in the trash, and then running to the toilet to dump the dirty water. It turns into a slightly chaotic balancing act. I strongly recommend removing the packaging from the machine before using it. (Apparently that step is important.) If your house deals with the same level of chaos that mine does — kids, dogs, mud everywhere — this machine is absolutely worth it. And if it seems like it’s spreading brown water everywhere… check the roller first. Trust me. Unfortunately, my fiancé was right. Please don’t tell him I said that.

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May 5, 2023
Reviewer name: Reagan
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

The best investment

[This review was collected as part of a promotion.] Last year I tried a cheaper brand wet vac and hated it. The mopping was streaky, it leaked, and cleaning it out was a nightmare. It never looked or smelled clean even after following the directions. I saved up and finally invested in The CrossWave and I am in love! It is SO much easier on my back than using a bucket and mop. Quick and easy to fill, simple to clean. Does a very thorough job! Wish there was a bit more steam but it's still an awesome addition! #sweepstakes

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Jul 2, 2024
Reviewer name: Tracey
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Clean floors again!

[This review was collected as part of a promotion.] Wow!! I have sold vinyl floor that is difficult to get clean. After using my hydro steam crosswave my floor feels and looks so clean. I was using swifter and I felt there was a residue left but not with my cross wave. I like the self cleaning feature too. I'm happy that I invested in this product.

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Sep 20, 2023
Reviewer name: steve
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Truly a great product! Must have

[This review was collected as part of a promotion.] Where has this been all of my life! Truly a great product. The ability to vacuum and mop simultaneously and with quality results is fantastic. The floor is not soaking wet after, so little to no risk of slips or falls. I also like the dirty tank is clear to show results. The only accessory I wish this had, was a smaller hand held tool like what some steam cleaners have.

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