[This review was collected as part of a promotion.] The vacuum itself is great. The concept is great. It came with several cleaners included and the brush rolls are great. However, there were several issues. First off, if you have a huge place to clean, you will constantly have to empty out the dirty tank water and keep refilling the clean water tank. Apart from that, as a family of 8 people (6 kids), this is just not effective. We thought that the dual feature of the vac-mop would help keep the floors clean. It is a lot more time-consuming to clean the same area with this machine than I could have manually done with a broom and mop in half the time. You need to repeatedly go over areas for it to clean them at times. Apart from that, at times, the vacuum would start dispensing dirty water over the clean floor. And lastly, clean-up of the vacuum is a hassle. Everything needs to be hand-washed and air-dried before the next use. Then we thought that we could use this as quick in-between regular cleaning. The vacuum still needs to be cleaned up after every use, be it an extensive clean-up or a quick in-between clean-ups. The whole point of multiple features like vac-mop, and steam mode is to get the job done better and effectively in less time. Practically does not work that way. Other than that, the vacuum itself is great, just does not work for my needs.

[This review was collected as part of a promotion.] I have two upright vacuum cleaners, an iRobot and a steam mop. With three cats and a dog, I do a lot of floor cleaning, and I do it very efficiently. Now, with my new Crosswave HydroSteam Plus I can get the floors cleaner AND I can do it with much less effort. I ordered it despite being concerned that it would be too heavy and complicated, and would just add frustration. I was wrong. It is as easy to use as any vacuum, lightweight and easy to manipulate. The learning curve is not "plug and go" but the booklet is thorough and I was doing good work within 15 minutes. And how well it works is very apparent when you see the contents of the easy-to-dump dirty water container and the trap that makes it easy to toss the yuck. It was FULL of hair, gross stuff and a great sense of satisfaction that I was getting a job DONE. No rollers to fight with to remove who knows what. And I love the clean out procedure at the end. Each time I start it up, it is clean and ready to do battle.

[This review was collected as part of a promotion.] I have owned bissell products since the early 90s. I have saved a ton of money carrying for my own rugs and upholstery. The Crosswave is the most complete floor cleaning tool I ever purchased. I used it on my hardwood floors, stone kitchen floor and my area rugs. However, an hand held cleaning wane would be a bonus plus.

[This review was collected as part of a promotion.] My wife opened the box and used it Day 1. Said the assembly took like a minute since only 1-2 things to snap on and off she went. Loved being able to vacuum and steam our wood floors all at once and loved the way it all turned out. Made sure to show me how to clean and change the rollers as soon as I got home! I didn't realize it has a roller cleaner as part of the unit which is pretty neat! #sweepstakes

[This review was collected as part of a promotion.] Such a fantastic idea ... vacuum and then wet mop! No more calculating timetables ... when will I have time to vacuum and then follow up right after to wet mop? I can now take my time to vacuum and then wet mop as I'm going! And the wet/steam cleaning is so much better than using a sponge mop! The clean-up is easier than I thought and quicker! Great product for my tile floors, laminate floors and large area rugs!

[This review was collected as part of a promotion.] Husband for first time walking on bare floors bare feet.. all years I known him he hates walk on bare floor with his bare feet no matter what cleaning one does. After few times him use this floor cleaner he told me look I actually comfortable enough walk bare feet that how clean it is. This thing weight in gold. He normally uses it while I sleeping taking care our baby by close my bedroom door.. so wake up more clean floors. Can't use it on uneven tile we did find out but other wise it great would recommend it. Definitely cut down husband complaining about floor not clean enough.

[This review was collected as part of a promotion.] We have 3 german shepherds and 1200 sq ft if lvp flooring. This crosswave takes care of all the muddy paw prints and to my surprise the self cleaning function works perfect. I use the pet clean formula with the steam function and there is no streaking etc. Im truly impressed. It also separates the dog hair in the waste container.

[This review was collected as part of a promotion.] Looking for a combo vacuum and mop. Thought this was the total package. The vacuum does not have attachment/hoses, does not get near the "edge" of walls and the suction is not that great. We tried the steam option with the cleaner that came with the product. IT does steam after the instructed amount of time but so did every other steamer I owned. My kids thought the clean out cycle was cool.

[This review was collected as part of a promotion.] Let me start by sharing that my husband and I live on a farm in Ohio. We have 2 horses and 3 dogs: all 3 of them trample and play in a freshly filled garden and inside my horse barn. There is no carpet what do ever in my home Because of this reason. It's all vinyl throughout. I used to broom up the mud from my 2 Bernese Mountain Dogs, and it was ALL OVER WHEREVER THEY DECIDED TO LAY. After the broom and dust pan, then the vacuum came out which I had to vacuum over an hr bc with my large family room, dining room, kitchen, eating area, 2 bathrooms and 3 bedrooms, the mud and dried dirt went EVERYWHERE... after the vacuuming, I would fill a bucket with dawn dish soap and water and hand wash on my hands and knees the entire house. That was horrible, 1 reason my back, then the contrast change of water bc of the mud and fur and grass and hay and what ever my fur kids decided to bring in. After one room was washed, I would lay a bath towel down, step on it and shuffle my feet around drying my floors. This took all day and I'm not exaggerating. This Bissell cross wave came into my life like an Angel! I used it and I almost started crying bc it did everything in ONE SHOT, one step! I called my husband inside from the barn just to show him! I zipped all over the house and I didn't want to stop cleaning my floors bc it was so fun and easy and clean and dry in ONE SHOT! Plus it cleans itself too!!!!!! I come home from work and zip zip zip all over and have fun cleaning! Writing does not do it justice. Seeing is believing and I SEE AND I BELIEVE AND LOVE THIS PRODUCT SOOOO MUCH!

[This review was collected as part of a promotion.] I wish I had known about this machine a long time ago. My husband and I fight over it. We may need to buy two. My husband said that he is going to throw his mop and bucket away. (He's a Navy veteran and always used his mop and bucket - until this machine came along).