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Customer reviews for Member's Mark Kids' Explorer Sofa, Assorted Colors for
Member's Mark Kids' Explorer Sofa, Assorted Colors
4.6 out of 5 stars
stars2,566 ratings1,105 reviews
  1. 5 stars82% (2,104)
  2. 4 stars6% (157)
  3. 3 stars3% (86)
  4. 2 stars3% (72)
  5. 1 star6% (147)

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Showing 341-350 of 1,105 reviews
Sep 24, 2021
bookworm
1 out of 5 stars review

Zipper breaks quickly

Received ours about 2 weeks ago; original couch came with a broken zipper. Has been an absolute nightmare getting a replacement and arranging pick-up of the defective couch. Zippers are unfortunately overall cheap. I will likely return altogether and purchase a Nugget instead.

Helpful?7EBJOBR5MA4L13606953160
Dec 4, 2021
dodge0624
1 out of 5 stars review

Ummmm NOT worth the $175............

We bought this couch for my almost one year old for Christmas. Because you are supposed to take them out of the box after so long we decided to go ahead and open it and hide it from her. Upon opening and letting it inflate it reeked of PEE.....yes PEE. And to add to it one of the zippers was split open and for the life of me I cannot get it to zip. So disappointed. I tried talking to customer service at our local Sam's club and the employee just stared at me and said there was nothing he could do. UGH.

Helpful?7EBJOBR5MA4L13606953160
Jun 25, 2023
Sal
5 out of 5 stars review

PSA: Massage The Corners (& Other Tips)!!!

We just got the couch so far and love it. In a few hours, it decompressed beautifully. I love the emerald color and material which honestly reminds me of soft corduroy. I had my doubts but it’s Day 3 and I love it. No smells out of the packaging and the foam is made in USA and Mexico, with imported fabric covers. It was a nice surprise to know that at least the foam is made in North America. The couch is sturdy and reminds me of a medium firm foam mattress. Some things to keep in mind from scouring many reviews of this couch and similar mod couches: • Immediately unbox and unravel it upon delivery to let it decompress. It assures you of your limited warranty and you can check for any defects or issues (beyond 15 days of delivery date, they may not help as much according to their enclosed booklet). • Let your little ones or yourself go at it after it gets some air in. Playing on it will actually help it decompress faster. •MASSAGE that corner!!! I’ve seen several people say the corners of their triangular wedges don’t decompress, especially one of them that gets really rolled up in shipping. We had that same issue where one came looking rounded and stayed rounded in one corner overnight, while everything else looked great. Unzipped it and GENTLY pulled at the corner tab and massaged it on the sides and it popped back up. HUGE difference! Don’t call them until you’ve tried it! It also helps to realign the fabric corners with the inner foam wedge corners; during the expansion, some of the inner wedge corners get stuck off to the side of a corner, so pulling the fabric corner back up (while pushing the foam down) and realigning with the foam corner ensures nice, pointy corners! About the zippers… * Be careful with them. They do get caught easily with the fabric, so don’t yank on it like you would your jacket zipper or you may get it stuck. As others said, this is a huge or possibly the only con, but if you’re careful with it, you should be okay. They seem sturdy otherwise. * Tuck in the zipper pulls to help hide them. Although these don’t come with hidden zippers, at least it stops the very little ones from finding them and pulling at them. Hope this review helps! After looking at the original as well as similar ones on the big online marketplace (you know which one) and some super high-end ones, this delivered on quality, material and gorgeous color.

Helpful?7EBJOBR5MA4L13606953160
Jul 21, 2022
mamax2
2 out of 5 stars review

zipper issue

My kids love this! We use it daily. The problem with it is the zipper. We had to take one off to clean up a spill. Now we cannot close the zipper. Because we cannot close it, that section is now useless. If there was a way to replace the cover I would love it.

Helpful?7EBJOBR5MA4L13606953160
reply from Member's Mark

We apologize for the issue with the zipper, mamax2. Please reach out to Member Support at (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays and we'll do our best to make this right for you.

Dec 10, 2025
Olivia
2 out of 5 stars review

Shipping delay

I ordered this item on 12/1 and still haven’t received it as of today (12/10). When checking the shipping status, I noticed there was about a one-week gap between the order date and the shipping date. If you’re planning to order this as a gift, you may want to take the shipping time into consideration.

Helpful?7EBJOBR5MA4L13606953160
Mar 16, 2022
Momof3
5 out of 5 stars review

Zipper issue

I've noticed a lot of people complaining about the zipper, I've had mine for 4 months and have never had a problem. Pro tip don't yank when you're taking of the covers go around it slowly. Zip the covers up before you wash and air dry. If you need a replacement cover and are out of warranty check your FB market place or offer up. The covers for the Nugget couch also fit this perfectly. This is my second review in these to try and help other people out, the foam on these are excellent. When my mom comes over she would rather sleep on a nugget than on the guest bed. My father in law who is 6' foot tall and almost 300 lbs puts two together and sleeps there very comfortable. Kids make forts, slides and obstacle courses.

Helpful?7EBJOBR5MA4L13606953160
Jul 13, 2021
Dr Dave
5 out of 5 stars review

Kids love them, well made.

Bought a couple. There were some fights over the middle child knocking down the oldest's creations however overall they have been an excellent addition to there playspace. All the kids like making their own fort or obstacle course. They are also doubling as gym mats. Hopefully they come back in stock as I'd like to get a green one.

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Nov 7, 2022
Danielle
1 out of 5 stars review

The Zipper Broke!

The zipper is cheap and each piece now has the foam poking out. So disappointing!! I don’t have a lot of money and this was a gift to two of my children— with one having sensory issues- the foam poking out makes it unsafe due to him attempting to bite it now.

Helpful?7EBJOBR5MA4L13606953160
reply from Member's Mark

We are sorry for this experience, Danielle. Please contact Member Support at (888) 301-0332 and we'll do our best to make this right for you.

Jul 15, 2021
Jess
2 out of 5 stars review

Disappointed

At first my kids loved this! We have only had it 6 days and they’ve played with it everyday. However, this morning the zippers busted open exposing the foam. Not in a place that can be zipped back up. Disappointed since we’ve only had it a short period of time. And these are designed to be played with.

Helpful?7EBJOBR5MA4L13606953160
reply from Member's Mark Support

Hi Jess, we are sorry this happened. Thanks for sharing your feedback. Please reach out at https://www.samsclub.com/membersmarkhelp

Dec 8, 2023
Tina
1 out of 5 stars review

Buy somewhere else

Ordered when it was on sale and they never sent it to be shipped. Talked to them on the phone and they blamed the delivery service. They just made excuses instead of fixing the issue. They refunded me and said they would cover the difference in cost but conveniently the color I had originally ordered sold out an hour later. So I bought a couch from another company.

Helpful?7EBJOBR5MA4L13606953160