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Customer reviews for Member's Mark Kids' Explorer Sofa for
Member's Mark Kids' Explorer Sofa
4.6 out of 5 stars
stars
2,482 ratings1,021 reviews
  1. 5 stars82% (2,034)
  2. 4 stars6% (152)
  3. 3 stars3% (86)
  4. 2 stars3% (68)
  5. 1 star6% (142)

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Showing 1-10 of 1,021 reviews
Jan 22, 2022
Rachel D
5 out of 5 stars review

Verified Purchase

Great alternative to the Nugget

This couch is amazing!!! I have two boys who are 3 and 1 and they love it. We do builds and make slides off of the couch and bed as well. It's super versatile and very sturdy. We were in the market for a nugget and took a chance on this. We're so happy we did! I was initially sent two couches of the wrong color due to a vendor error and Sam's customer service handled it so well. Ms. Clarissa made sure we had the couch under the Christmas tree and we're so grateful for that. If any of her bosses see this, give her a raise! Do everything you can to keep her because she is amazing and she made our holiday perfect.

Helpful?7EBJOBR5MA4L13606953160
Mar 31, 2022
Jayhawker90
5 out of 5 stars review

Verified Purchase

Explorer Sofa - Children’s Favorite

My boys absolutely love their explorer sofa. We’ve had a Nugget couch for a while, and when it came time to add another, I decided to purchase this Member’s Mark version. While we have only had this one for about a month, I can say I wish we had saved the money on our first play couch. If you’re on the fence, buy this explorer sofa instead of the more expensive option.

Helpful?7EBJOBR5MA4L13606953160
Nov 24, 2022
Sam
5 out of 5 stars review

Verified Purchase

Favorite toy

Bought as a gift for a friends kid, because my sons LOVE theirs. my friends kid loves hers too, spends all day making forts and obstacle courses. Same with my boys. After a year and a half, there is a little wear on the seam where the tag attached, but otherwise holding up good, and for how destructive my guys are, that's pretty good.

Helpful?7EBJOBR5MA4L13606953160
Aug 17, 2021
Katie M
4 out of 5 stars review

Verified Purchase

Don't wait! Great product for kids of any age!

The product itself is just as good as a Nugget couch! If you are on the fence about it, highly recommend getting it. I have four kids who range in age from 3-9. I ordered two of these and all four are OBSESSED. I was hesitant my older kids would like it, but they have continuously built forts and played on it, too. The item arrived later than originally scheduled, but was packaged nicely and vaccum sealed. The box is a little heavy if you are carrying upstairs but manageable for one person. Once you cut the plastic, the couch immediately begins expanding. My kids were jumping on it within 10 minutes- which the instructions say helps with the foam filling in any wrinkles it may have, faster. Another video I saw before purchasing was skeptical about the triangles fully expanding but I assure you- they will! Great product. One year warranty came with it.

Helpful?7EBJOBR5MA4L13606953160
Oct 29, 2022
Jim
3 out of 5 stars review

Verified Purchase

Older ones were better

We love these for our kids and have three of them. The reason I am rating a three is because the quality of the new ones has gone really down hill. We bought our 1st and 2nd about a 1.5 uears ago and decided the pick up a 3rd. We got our third and half of the pieces didnt expand corretly. No problem it happens with memory foam products some times. The corners and ended weee really hard. We exchanged it for a 4th one, and the same thing happened. Exchanged it for a 5th and same thing again, but not as bad. We were able to do the hair dryer trick and get the triangle piece and thinest flat piece to expand afyer working on them for about 30 minutes. The ones we got over a ueat ago a solid 5 out of 5. The newer ones have slipped so rating it a three. Still worth the hassel as the kids have a blast buolding forts and tumbling platforms.

Helpful?7EBJOBR5MA4L13606953160
Jul 24, 2021
Jon
2 out of 5 stars review

Verified Purchase

Creative fun but has zipper issues

My kids have really enjoyed playing with this. The reason for the low stars is because only after a week the zipper is coming apart on the larger pieces. It’s really fun for them and great for creativity. I’m just disappointed on how it’s held up.

Helpful?7EBJOBR5MA4L13606953160
reply from Member's Mark Support

Hi Jon, Thank you for sharing your feedback. We are taking immediate action. For support, please reach out at https://www.samsclub.com/membersmarkhelp

Feb 8, 2024
Rodney
1 out of 5 stars review

Verified Purchase

Bad experience, ghosted by Sam’s.

Somehow after ordering, the color of the item I ordered changed. So an hour after ordering, I contacted a Sam’s (overseas) associate, and they said the order has shipped and the color can’t be changed. However, 6 days later, I received a notification the item had just been shipped. I’ve been asked about my experience 3 times, and this is the third time I’ve answered that it was not good, Nobody has ever tried to respond with a “we’re sorry, or anything. I will never order anything online from them again. Also, my membership expires in the next couple weeks, and I likely will not renew it.

Helpful?7EBJOBR5MA4L13606953160
reply from Member's Mark Team

We are sorry to learn about this experience, Rodney, and would like a chance to make it right for you. Please contact Member Support at (888) 301-0332.

Feb 23, 2022
Andrea
1 out of 5 stars review

Verified Purchase

Not worth it

Never fully expanded. After weeks, they’re being cool with the return. But honestly, they want me to ship it back and that’s a huge ordeal when it’s half expanded and almost twice as big as it was when it shipped. Seems like a silly waste of time. Waiting to see if they’re going to send me two shipping labels. We’ll see! Even if it was fully expanded, it’s really not that cool. Just ordered two giant bean bags for almost the same price.

Helpful?7EBJOBR5MA4L13606953160
Mar 3, 2022
Niki
1 out of 5 stars review

Verified Purchase

Did not rise all the way

I bought this for my son who loves to build forts and lay in the floor. It still has not risen all the way Ans I don’t feel like it’s going to any more. The triangle pieces are the worst that haven't risen And the corners on the larger piece. We immediately took it out of the box when we received it.

Helpful?7EBJOBR5MA4L13606953160
Oct 1, 2022
Dee
1 out of 5 stars review

Verified Purchase

Not totally inflated

The pillows/cushions come shrink wrapped so you have to wait for them to grow into their full shape. It says it may take up to 2 weeks, most of it inflated within the first 10 hrs except for the pillow. They both have one side that is crushed, I unzipped the covers thinking that would help and I saw the foam was torn on one of them. I bought 2 of these in the past and have not had any issues with tears or then inflating quickly. I’m getting concerned that these pillow will not inflate completely . They are very big yo try to return since took them out of the shrink wrap, so not sure what to do.

Helpful?7EBJOBR5MA4L13606953160
reply from Member's Mark

We'd like to assist with the zipper issue you are experiencing, Dee. Please reach out to Member Support at (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays and we will do our best to make this right for you.