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Customer reviews for Member's Mark Kids' Explorer Sofa, Assorted Colors for
Member's Mark Kids' Explorer Sofa, Assorted Colors
4.6 out of 5 stars
stars2,566 ratings1,105 reviews
  1. 5 stars82% (2,104)
  2. 4 stars6% (157)
  3. 3 stars3% (86)
  4. 2 stars3% (72)
  5. 1 star6% (147)

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Showing 331-340 of 1,105 reviews
Jul 11, 2022
Zach
1 out of 5 stars review

Zipper is cheap, makes product worthless.

Save your money and buy a different brand. Was fun until we needed to remove the cover to clean a spill. First time using the zipper and now it doesn't close, there's gaps after zipping over a sections of the cushion. Complete waste of money, cushions are useless because the cover won't stay on.

Helpful?7EBJOBR5MA4L13606953160
reply from Member's Mark

We apologize for the issue with the zipper, Zach. Please reach out to Member Support at (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays and we'll do our best to make this right for you.

Aug 25, 2021
emachen14
1 out of 5 stars review

Great for a month!

Dont waste your money. The zipper is absolute junk after washing one time and following wash instructions. The zipper will not close anymore. Also, total junk, is the warranty that is offered on the product. Club will not replace it (I moved 4 hours away from the club I purchased it from so I can't bring it there) and because I didn't purchase it online, the actual company will not replace it. Why offer a warranty then? Sam's Club does not back up their own company products.

Helpful?7EBJOBR5MA4L13606953160
Jun 21, 2024
Ashton
3 out of 5 stars review

Different sofa

I bought this 2 years ago for my son and it has been great. We are moving and I wanted to get an additional one to use together but what I just received is completely different! It doesn't match the pictures or even the info packet. There are more pieces, its smaller, has shape cutouts and the color is different too. I'm honestly so confused....

Helpful?7EBJOBR5MA4L13606953160
Aug 30, 2021
hey456
1 out of 5 stars review

Zipper busted

highly disappointed. Zipper busted. Will not stay zipped. The zipper is flimsy and small. Not at all like the zipper of nuggets. The fabric on the sam's couch is nice but doesn't matter if the zipper doesn't work after a month. what a pain to return such a large item.

Helpful?7EBJOBR5MA4L13606953160
Sep 5, 2023
Kathy
1 out of 5 stars review

Verified Purchase

Fine

I ordered Emerald Green and got Teal. Called and they GUARANTEED they would send me the right color. Well guess what Teal again. There is a big difference between Teal and Emerald green and the best thing is they don’t even offer teal this year. Must be last years color. Sent them both back!!!!

Helpful?7EBJOBR5MA4L13606953160
reply from Member's Mark

We're sorry to learn about your experience with the sofa, Kathy. We hope your returns were hassle-free.

Mar 16, 2022
Momof3
5 out of 5 stars review

Zipper issue

I've noticed a lot of people complaining about the zipper, I've had mine for 4 months and have never had a problem. Pro tip don't yank when you're taking of the covers go around it slowly. Zip the covers up before you wash and air dry. If you need a replacement cover and are out of warranty check your FB market place or offer up. The covers for the Nugget couch also fit this perfectly. This is my second review in these to try and help other people out, the foam on these are excellent. When my mom comes over she would rather sleep on a nugget than on the guest bed. My father in law who is 6' foot tall and almost 300 lbs puts two together and sleeps there very comfortable. Kids make forts, slides and obstacle courses.

Helpful?7EBJOBR5MA4L13606953160
Sep 15, 2021
Kitkat
2 out of 5 stars review

Verified Purchase

Below my expectations.

For the price, I was shocked at how small it was. The kids tried making the different configurations but it just doesn’t stand up. Too wobbly. And it’s too small for them to play under only the two year old can walk into the fort formation. I’m really disappointed. I’d take it back but the kids played on it already. It also says the foam will expand into the covering but so far it has not. So the covers are too big and flop around. The zipper pulls stick up and are large. They don’t tuck in and one of the kids scraped themselves on it. Would not recommend.

Helpful?7EBJOBR5MA4L13606953160
Nov 18, 2022
hfite
2 out of 5 stars review

the zipper is terrible

We love this thing… but I was disappointed that after 3 months of use, specifically after washing, the zipper broke. I’m reading a lot of reports of faulty zippers, so I’d hold off on purchasing until they fix. Otherwise, it’s a great set that we’ve enjoyed.

Helpful?7EBJOBR5MA4L13606953160
reply from Member's Mark

We are sorry for your experience with the zippers. Please contact Member Support at (888) 301-0332 and we'll do our best to make this right for you.

Dec 4, 2023
kj
1 out of 5 stars review

Sam’s pulling a scam

BUYER BEWARE! If you purchase this item or anything else on sale, they can mark them as out of stock and tell you that they’ll refund you (the discounted price mind you) but not replace it. They’ll then tell you that once it’s back in stock, you’re more than welcome to purchase again (the regular price). Sam’s is SCAMMING people and getting them to pay full price for items they bought on sale. And don’t bother calling for help, they’ll just blame the mail carrier, even after the mail carrier confirms they never received it from sams club. Ridiculous.

Helpful?7EBJOBR5MA4L13606953160
Mar 15, 2023
cdt
4 out of 5 stars review

get it.

We have Nuggets and wanted to add to our collection with out spending a ton of money. We purchased 2 Explorer sofas and absolutely love them. My daughter calls them all nuggets and loves the little side pocket. They are slightly firmer than the nugget but I prefer that. The covers are nice however we did have some separation on the seam near the zipper on one but it wasn't deal breaker. I do notice that liquids/stains (markers etc) make it through to the foam. This is not so with the nugget so in that respect it's getting only 4 stars. It's such a versatile piece for the home. If you're considering it this is your sign to just get it!

Helpful?7EBJOBR5MA4L13606953160