Our 26KW generac was delivered and installed May 16th. It ran 3 test cycles and then we had a 90 minute power outage. We immediately noticed oil spillage all over our freshly poured concrete pad. We open the Generac and there was frsh oil all inside. We contacted our dealer and they diagnosed that the seal was improperly installed from the factory. A few later, the technician took everything apart and fix the issue during about 3 hours. We purposely ran the Generac for another hour to ensure there was no oil leakage. We accepted that there may a bit of residue. The machine ran other test cycle and there is oil spillage again. We are so disappointed that our machine seems to be a lemon and has endured this much work and it is barely 1 month old. Now what ? please help

Most of my buying and install was a very good experience. Everyone was friendly and eager to answer my questions. My one big complaint is there was no low stage propane valve installed when the gas lines were installed.The propane company now has to install a low pressure valve on the generator at an additional cost to me. Not very happy about that as it should have been installed when the line was installed. When your sales guy comes to your house ask questions! Get everything you expect on the quote!

The whole process was almost flawless. Installed two weeks ago. The installation crew was professional. Arrived on time. Crew was tow experienced installer and one trainee. Some issues with paperwork back in the office. 100% satisfied when the crew left at the end of the day.

We just had a category one tornado rip through our town on 8/10/20 and our power was out for 50 hours. Our 20KW unit ran our whole house flawlessly the whole time. I can’t tell you how much having this unit installed 18 months ago has meant to us. Several of our neighbors are all putting one in now after seeing ours perform!

Product looks nice, installation went smoothly, worked with my schedule to get it installed and start-up. It was started up this morning ran smooth and quiet technician explained the operation and set up of weekly test schedule. Overall satisfied with installation and startup. Price seemed a little high. We now have a backup power which is what we were after no more outages to worry about!!

Knowing that the generator automatically provided electricity for the whole house is very comforting. The installers were very professional and completed everything in one day. Having the annual maintenance agreement ensures that the unit will be taken care of every year

I no longer have to store 25 gallons of treated fuel and rotate it out every 6 months and I no longer have to drag the generator out in bad weather to power up the house. Best part also is not having to find a gas station with a generator for their pumps to work during a power cut. With all that said we ABSOLUTELY love this generator. We have it hooked up to 4 120 gallon propane tanks. We had one power outage for about 15 minutes and the transition was almost seamless from the time the power went out .....10 seconds later we were up and running. It was worth every penny. Knowing my family is safe if I am away during an outage is priceless. We also no longer have to worry if we are away and the power goes and having to come home to spoiled food. I also love the Mobile Link wifi set up. I have the status of the genny right on the Mobile Link app!! This generator is an absolute sanity saver! :-)

Bonney installed a Generac generator at my home and the quality of the installation and their professionalism and courtesy far exceeded my expectations. They were very clear about the cost and timeline and communicated with me on a regular basis. Also, I never felt pressured to make a quick decision regarding the contract. The particular team that came to my home (Michael, Cole, Kim and Jonathan) were beyond polite and treated me and my property with the utmost respect. I was astounded that, after digging large trenches and creating a pad, they were determined to restore the ground around the generator exactly as they found it, including redistributing the decorative bark. After the installation, Cole carefully led me through the information I needed to know in regards to assessing the generator's status and how to reset it if necessary. I cannot speak for Bonney's other services, but am confident that they excel in those areas as well. All in all, I would recommend Bonney above any other company in my area and would not hesitate to use them in the future.

My Generac Guard was installed a couple of days ago. The installation and startup went great -- impressive! I now feel peace of mind about the potential for power outages. Excellent representative - workers were professional, efficient, and great on explaining product to me. I like the look of the unit.

Got the in-home product estate; agreed to terms of estimate on 13 Oct 2021; had generator installed on 22 Oct 2021; had start-up test done on 3 Nov 2021. technician explained everything exceptional well. explained about checking the oil, very professional!!! all in all I highly recommend OK Generattor ( Larrison Elec) for this product and the rest of their line-up of Whole Home Generators.