I can't believe you sell a $4000 generator without the necessary 12V battery to make it work!! If, for safety reasons it couldn't be included in the crate, you could have provided a coupon for one at a store of your choice. This is ridicules'. I pour a slab, have the 800# unit set on the slab, have electrician link it to house and breaker boxes, go to set it up and discover I need a battery. Just can't believe this. Oh, and don't get me started on how you have a zillion different power supply boxes, most of which don't have a necessary cut-off switch included.

We are so happy with our experience in purchasing a Generac computer. The salesman was excellent in reviewing all of our options and getting an order placed. The installers office was excellent in keeping us abreast of what was happening and when we would have our unit installed. The installation was seamless and were given very thorough instructions on the unit's operation. Cannot wait to try it under severe weather conditions.

I recomend Generac Generator, We live in a rural area, today we lost power for about four hours, this generator is amazing! I recomend this brand to anyone that is looking for a quality product that will take over during a power outage. Cecilia

This unit was purchased to replace a 20 kw destroyed by a flood. There was no hesitation on selection based on 9 years of wonderful performance by the 20 kw unit that was lost. It performed on numerous occasions and was responsible for a number of neighbors to follow our example on going this route. We feel secure and confident living in a rural area with outages that are too frequent.

Very pleased with our 20kw generac. We live in a rural area where we have saw power outages last up till two weeks. This generator gives us peace of mind with all out deep freezers full of meat. Runs our whole house just fine. I would recommend anyone that can afford one to go ahead and get one. I have wanted one for years just hated to spend the money for it. Was money well spent when im away at work and the power is off with a family is hard. Not anymore i can montior it right from my phone and look at the status. Family can carry on just like the power isnt off. Dont let anyone cut any corners on installation make them do quality work and everything will be safe. Thanks Generac!

I'm very satisfied with the product. The installation process was okay - my lawn is still a mess. Additionally, the company (ARK Generator) has yet (waiting for two months) to provide documentation on the 10 Year Warranty and assist me in setting up MobilLink.

Platinum Group did a fantastic job with the installation of my generator. They walked me through the trouble shooting which was really really helpful. Great purchase for peace of mind - I would recommend a Generac and Platinum Group for a job well done

This 14 KW Generator was installed on 12/8/21 by (3) installers with completion after about 6 hours. The installation looks professionally done. The generators WiFi module was connected to my WiFi and a simulated outage was successfully completed with the generator automatically being energized. The simulated outage was recorded on the Mobil Link 'Status' page. The Mobil Llnk App was showing a 4 - 6% signal strength. Three days after the installation, we had a 40 hr outage due to high wind and the generator performed flawlessly, but the WiFi Mobil Link, not so good. The operation of the generator during the actual outage was not recorded on the Mobil Link status page. I checked the signal strength of several of my devices at the generator site and they all picked up a full signal in comparison to the generator WiFi Module's 4-6% signal. A subsequent call to the installer resulted in my being redirected to the Mobil Link 855 number with a request to pass anything I learned back to the installer for their education. The first call to Mobil Link concluded with a recommendation that I needed one of their recommended WiFi extenders because the generator WiFi Module doesn't work well with dual band WiFi systems such as the GoogleNest mesh system I have. After purchasing and installing a TP Link N300 extender, I upgraded my signal strength from 6% to 20% for the WiFi Module and with a recent update to the Mobil Link app increasing it to 28%. Since this was still well below the 40% signal strength that is recommended in an article at the Mobil Link Tech Support website, I called their Mobil Link 855 number again with my previously opened case number and was told they didn't have any further recommendations to improve the WiFi signal and 28% was probably good enough to avoid disconnects. I think this should have been a turn key installation with the installer assessing what is existing at the proposed installation site, quoting what is required to make the system work as recommended (including the WiFi Module) and then assuring it does so when the installation is completed. I think there needs to be a WiFi antenna external to the generator housing, but apparently Generac doesn't yet.

We have had 4 major power outages since the first of the year. We searched the internet for different manufactures of home standby generator systems and decided that Generac was the best value. Its appearance is good and we were pleased with the Generac certified technicians who did the installation.

The quality and features are why I purchased. My contractor, SKA Electric (Stony Point, NY), provided sound advice and I’m glad I followed his advice. Their installation was 1st class and the Generac Generator is excellent. I would certainly recommend Generac and SKA Electric contracting, quality product combined with excellent installation.